IS480 Team wiki: 2018T1 R&I Documentation: User Testing 1
User Testing
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Test Plan
Venue: LKS Lib 4-16
Date: 8th Nov 2018, Thursday
Duration: ~ 30 minutes per user
Participant Demographics: 1 Professor (IS444), 3 IS444 students
Test Script: User Testing 1
Objectives
• Gather feedback regarding the login function and DCD modules the team has created
• Observing how the users interact with our system and if any navigation functionality has been overlooked.
Scope
-
Authentication Module
- Login with 2FA Authentication
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Dual Currency Deposit Module
- Easy Conversion of currencies
- View current DCD Account
Procedure
Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.
Results
S/N | Test Case | Outcome |
---|---|---|
1 | Participants should be able to get deposit accounts details with valid UserID and PIN | Successful. |
2 | Participants should be able to get loan accounts details with valid UserID and PIN | Successful. |
3 | Participants should not be able to get loan accounts details with invalid UserID and PIN | Successful. |
4 | Participants should be able to view closed DCD accounts summary | Successful. |
5 | Participants should be able to view current DCD accounts summary | Successful. |
6 | Participants should be able to select up to three 3options for different accounts and pop-up message is successfully displayed. | Successful. |
7 | Participants should be able to create new DCD accounts with selected Base and Quoted Currency rate and pop-up message is successfully displayed. | Successful. |
Key Findings
Functions | Users' Behaviour & Comments | Proposed Changes |
---|---|---|
Authentication Module | Absence of tBank logo | Include logo in the login page |
Authentication & Dual Currency Deposit Module | No validation for incorrect inputs | Validate and include error message |
Dual Currency Deposit Module | Unsure if the account is created successfully | Include a summary page or pop out message upon successful creation |
Overall Feedback
Participants feel that the web interface is easy to use and responsive. They have commented that error message is mandatory. The client is satisfied with the overall look of the UI and looks forward to the improved web application.