IS480 Team wiki: 2017T2 Mavericks User Testing 3
Contents
User Testing 3's Test Overview
Date: 13 February 2018
Duration: 1900 – 1930
Venue: SIS CR 3-1
Participants: 26 students from SMU
Scope: Application consisting of 7 core features
- Login and OTP Verification
- Check Account Balance
- View Transaction History
- Loan Calculation
- View Aggregated Expenses
- Live Chat Takeover: Admin Support
- Educational Module: Quiz
Objective: To gain early feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions.
Overview of Tasks' Results:
User Ratings:
Feedback From Users
Key Findings
1. Which features do you like best based on the test? Why?
User 1: Credit Transfer as it is very convenient and step by step procedure is provided by the bot.
User 2: Admin Live Support. There will be times where a chatbot will be unable to handle certain requests and an admin will come in handy to fulfil user’s needs.
User 3: Users are given the option of typing or saying to execute certain functions provided by the app.
2. Which features do you like least based on the test? Why?
User 1: There should be a menu selection when user first enter the chat.
User 2: There are no ways to cancel live admin support
User 3: There are no notifications for zero payee in the beneficiary list.
Changes made:
1. Users can now cancel the live admin support.
2. A menu message is displayed upon user entering the chat
3. Proper description of beneficiary is displayed for user
4. When user do not have any beneficiaries, a message is displayed