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IS480 Team wiki: 2017T2 Mavericks User Testing 2

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Revision as of 23:43, 12 February 2018 by Yian.toh.2014 (talk | contribs)
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MV-home.png   HOME

 

MV-logo.png   ABOUT US

 

MV-overview.png   PROJECT OVERVIEW

 

MV-schedule.png   PROJECT MANAGEMENT

 

MV-documentation.png   DOCUMENTATION

Personas & Scenarios

Diagrams

Meeting Minutes

Proof of Deployment

User Testing

Project Deliverables

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View UT1 Results

View UT2 Results

View UT3 Results


User Testing 2's Test Overview


Date: 26.01.2018
Duration: 1600 – 1700
Venue: SIS SR 3-3
Participants: 10 Users (SMU Students)
Scope: Application consisting of 7 core functions

  1. Login and OTP Verification
  2. Check Account Balance
  3. Transfer Funds
  4. Add Beneficiary
  5. View Beneficiary
  6. Education Component (Quiz, Learning Cubes and Scoreboard)
  7. Admin Live Chat Takeover

Objective: To gain early feedback/user perspectives on usability of completed functionalities. Furthermore, to gain feedbacks tBuddy can access tBank services more seamlessly and provide for the services for the users.

Overview of Tasks' Results:

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User Ratings:

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Feedback From Users

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Key Findings

1. Which features do you like best based on the test? Why?
User 1: Credit Transfer as it is very convenient and step by step procedure is provided by the bot.
User 2: Admin Live Support. There will be times where a chatbot will be unable to handle certain requests and an admin will come in handy to fulfil user’s needs.
User 3: Users are given the option of typing or saying to execute certain functions provided by the app.

2. Which features do you like least based on the test? Why?
User 1: There should be a menu selection when user first enter the chat.
User 2: There are no ways to cancel live admin support
User 3: There are no notifications for zero payee in the beneficiary list.

Changes made:

1. Users can now cancel the live admin support.
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2. A menu message is displayed upon user entering the chat
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3. Proper description of beneficiary is displayed for user
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4. When user do not have any beneficiaries, a message is displayed
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