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IS480 Team wiki: 2017T2 Mavericks User Testing

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MV-logo.png   ABOUT US

 

MV-overview.png   PROJECT OVERVIEW

 

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Personas & Scenarios

Diagrams

Meeting Minutes

Technology

User Testing

Project Deliverables

User Testing 1's Test Overview


Date: 06.11.2017
Duration: 1200 – 1300
Venue: SIS MR 4-5
Participants: 3 Users (Interns of tBank)
Scope: Application consisting of 7 core functions

  1. login and OTP verification
  2. Check Account Balance
  3. Transfer Funds
  4. Add Beneficiary
  5. View Beneficiary
  6. Edit Beneficiary
  7. Live Chat Takeover

Objective: To gain early feedback/user perspectives on usability of completed functionalities. Furthermore, to gain feedbacks tBuddy can access tBank services more seamlessly and provide for the services for the users.

Overview of Tasks' Results:

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User Ratings:

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Feedback From Users

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Key Findings

1. Which features do you like best based on the test? Why?
User 1: Credit Transfer as it is very convenient and step by step procedure is provided by the bot.
User 2: Admin Live Support. There will be times where a chatbot will be unable to handle certain requests and an admin will come in handy to fulfil user’s needs.
User 3: Users are given the option of typing or saying to execute certain functions provided by the app.

2. Which features do you like least based on the test? Why?
User 1: -
User 2: -
User 3: There are no notifications for zero payee in the beneficiary list.

Changes to be made: