HeaderSIS.jpg

Difference between revisions of "IS480 Team wiki: 2017T2 Mavericks User Testing"

From IS480
Jump to navigation Jump to search
 
(35 intermediate revisions by 3 users not shown)
Line 43: Line 43:
  
 
| style="font-size:85%; border-bottom:0px solid #354458; text-align:center; background-color:#f2f2f2; " width="10%" |  
 
| style="font-size:85%; border-bottom:0px solid #354458; text-align:center; background-color:#f2f2f2; " width="10%" |  
[[IS480 Team wiki: 2017T2 Mavericks Technology| <font color="#354458">Technology</font>]]
+
[[IS480 Team wiki: 2017T2 Mavericks Proof of Deployment| <font color="#354458">Proof of Deployment</font>]]
  
 
| style="font-size:85%; border-bottom:0px solid #354458; text-align:center; background-color:#f2f2f2; " width="10%" |  
 
| style="font-size:85%; border-bottom:0px solid #354458; text-align:center; background-color:#f2f2f2; " width="10%" |  
Line 52: Line 52:
  
 
|}
 
|}
<!--Sub Header End-->
+
<span id="UserTest1">
 
+
<br><div style="background: #7EB2B9; padding: 15px; line-height: 0.5em; text-indent: 15px;font-size:16px;">[[IS480 Team wiki: 2017T2 Mavericks  User Testing 1| <font color="#fff">User Testing 1 </font>]]</div><br>
==User Testing 1's Test Overview==
+
'''Date:''' 6 November 2017 <br>
<br>
 
'''Date:''' 06.11.2017 <br>
 
 
'''Duration:''' 1200 – 1300  <br>
 
'''Duration:''' 1200 – 1300  <br>
 
'''Venue:''' SIS MR 4-5  <br>
 
'''Venue:''' SIS MR 4-5  <br>
Line 68: Line 66:
 
# Edit Beneficiary  
 
# Edit Beneficiary  
 
# Live Chat Takeover  
 
# Live Chat Takeover  
'''Objective:''' To gain early feedback/user perspectives on usability of completed functionalities. Furthermore, to gain feedbacks tBuddy can access tBank services more seamlessly and provide for the services for the users.
+
'''Objective:''' To gain early feedback/user perspectives on usability of completed functionalities. Furthermore, to gain feedbacks tBuddy can access tBank services more seamlessly and provide for the services for the users.<br>
 +
<b>Test:</b> [[Media: MV-UT_1_.docx|<font color="#000">Testing Script</font>]]<br>
 +
<b>Feedback:</b> [[IS480 Team wiki: 2017T2 Mavericks  User Testing 1| <font color="#000">View UT1 Results</font>]]<br>
 +
</span>
  
==Overview of Tasks' Results:==
+
<span id="UserTest2">
[[File:MV-Overall1.PNG]]<br>
+
<br><div style="background: #7EB2B9; padding: 15px; line-height: 0.5em; text-indent: 15px;font-size:16px;">[[IS480 Team wiki: 2017T2 Mavericks  User Testing 2| <font color="#fff">User Testing 2 </font>]]</div><br>
 +
'''Date:''' 26 January 2018 <br>
 +
'''Duration:''' 1600 – 1700  <br>
 +
'''Venue:''' SIS SR 3-3  <br>
 +
'''Participants:''' 10 Users (SMU Students) <br>
 +
'''Scope:''' Application consisting of 7 core functions <br>
 +
# Login and OTP Verification
 +
# Check Account Balance
 +
# Transfer Funds
 +
# Add Beneficiary
 +
# View Beneficiary
 +
# Education Component (Quiz, Learning Cubes and Scoreboard)
 +
# Admin Live Chat Takeover
 +
'''Objective:''' To gain early feedback/user perspectives on usability of completed functionalities. Furthermore, to gain feedbacks tBuddy can access tBank services more seamlessly and provide for the services for the users. This User Testing is primary to ensure Tbuddy is of quality for the first proof of deployment. As such, the main objective of this UT is to get feedback on the education component, which includes quizzes, learning cubes and scoreboard.
  
==User Ratings:==
+
<b>Test:</b> [[Media: MV-UT_2_.docx|<font color="#000">Testing Script</font>]]<br>
[[File:MV-Overall2.PNG]]<br>
+
<b>Feedback:</b> [[IS480 Team wiki: 2017T2 Mavericks  User Testing 2| <font color="#000">View UT2 Results</font>]]<br></span>
  
==Feedback From Users==
+
<span id="UserTest3">
[[File:MV-Overall3.PNG]]<br>
+
<br><div style="background: #7EB2B9; padding: 15px; line-height: 0.5em; text-indent: 15px;font-size:16px;">[[IS480 Team wiki: 2017T2 Mavericks  User Testing 3| <font color="#fff">User Testing 3 </font>]]</div><br>
 +
'''Date:''' 13 February 2018 <br>
 +
'''Duration:''' 1900 – 1930<br>
 +
'''Venue:''' SIS CR 3-1<br>
 +
'''Participants:''' 26 students from SMU <br>
 +
'''Scope:''' Application consisting of 7 core features<br>
 +
# Login and OTP Verification
 +
# Check Account Balance
 +
# View Transaction History
 +
# Loan Calculation
 +
# View Aggregated Expenses
 +
# Live Chat Takeover: Admin Support
 +
# Educational Module: Quiz
 +
'''Objective:''' To gain early feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions. <br>
 +
<b>Test:</b> [[Media: MV-UT_3_.docx|<font color="#000">Testing Script</font>]]<br>
 +
<b>Feedback:</b> [[IS480 Team wiki: 2017T2 Mavericks  User Testing 3| <font color="#000">View UT3 Results</font>]]<br></span>
  
==Key Findings==
+
<span id="UserTest4">
'''1. Which features do you like best based on the test? Why?'''<br>
+
<br><div style="background: #7EB2B9; padding: 15px; line-height: 0.5em; text-indent: 15px;font-size:16px;">[[IS480 Team wiki: 2017T2 Mavericks  User Testing 4| <font color="#fff">User Testing 4 </font>]]</div><br>
User 1: Credit Transfer as it is very convenient and step by step procedure is provided by the bot.<br>
+
'''Date:''' 21 March 2018 <br>
User 2: Admin Live Support. There will be times where a chatbot will be unable to handle certain requests and an admin will come in handy to fulfil user’s needs.<br>
+
'''Duration:''' 1830 – 2000<br>
User 3: Users are given the option of typing or saying to execute certain functions provided by the app.<br>
+
'''Venue:''' SOE CR B1-4<br>
 
+
'''Participants:''' 35 students from SMU <br>
'''2. Which features do you like least based on the test? Why?'''<br>
+
'''Scope:''' Application consisting of 8 core features<br>
User 1: There should be a menu selection when user first enter the chat.<br>
+
# Login and OTP Verification
User 2: There are no ways to cancel live admin support<br>
+
# Complete Pre-Quiz
User 3: There are no notifications for zero payee in the beneficiary list. <br>
+
# Check Account Balance
 
+
# Add Beneficiary
'''Changes made:'''
+
# Transfer Funds
1. Users can now cancel the live admin support.
+
# View Aggregated Expenses
[[File:MV-Change1.png]]
+
# Viewing of Scoreboard
<br>
+
# Complete Post-Quiz
2. A menu message is displayed upon user entering the chat
+
'''Objective:''' To gain  feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions. <br>
[[File:MV-Change2.PNG||800px]]
+
<b>Test:</b> [https://goo.gl/forms/XJl2W0RTOs8Rfc763 Testing Script]<br>
 +
<b>Feedback:</b> [[IS480 Team wiki: 2017T2 Mavericks  User Testing 4| <font color="#000">View UT4 Results</font>]]<br></span>

Latest revision as of 11:24, 4 April 2018

MV-background.png


MV-home.png   HOME

 

MV-logo.png   ABOUT US

 

MV-overview.png   PROJECT OVERVIEW

 

MV-schedule.png   PROJECT MANAGEMENT

 

MV-documentation.png   DOCUMENTATION

Personas & Scenarios

Diagrams

Meeting Minutes

Proof of Deployment

User Testing

Project Deliverables


User Testing 1


Date: 6 November 2017
Duration: 1200 – 1300
Venue: SIS MR 4-5
Participants: 3 Users (Interns of tBank)
Scope: Application consisting of 7 core functions

  1. Login and OTP Verification
  2. Check Account Balance
  3. Transfer Funds
  4. Add Beneficiary
  5. View Beneficiary
  6. Edit Beneficiary
  7. Live Chat Takeover

Objective: To gain early feedback/user perspectives on usability of completed functionalities. Furthermore, to gain feedbacks tBuddy can access tBank services more seamlessly and provide for the services for the users.
Test: Testing Script
Feedback: View UT1 Results


User Testing 2


Date: 26 January 2018
Duration: 1600 – 1700
Venue: SIS SR 3-3
Participants: 10 Users (SMU Students)
Scope: Application consisting of 7 core functions

  1. Login and OTP Verification
  2. Check Account Balance
  3. Transfer Funds
  4. Add Beneficiary
  5. View Beneficiary
  6. Education Component (Quiz, Learning Cubes and Scoreboard)
  7. Admin Live Chat Takeover

Objective: To gain early feedback/user perspectives on usability of completed functionalities. Furthermore, to gain feedbacks tBuddy can access tBank services more seamlessly and provide for the services for the users. This User Testing is primary to ensure Tbuddy is of quality for the first proof of deployment. As such, the main objective of this UT is to get feedback on the education component, which includes quizzes, learning cubes and scoreboard.

Test: Testing Script
Feedback: View UT2 Results


User Testing 3


Date: 13 February 2018
Duration: 1900 – 1930
Venue: SIS CR 3-1
Participants: 26 students from SMU
Scope: Application consisting of 7 core features

  1. Login and OTP Verification
  2. Check Account Balance
  3. View Transaction History
  4. Loan Calculation
  5. View Aggregated Expenses
  6. Live Chat Takeover: Admin Support
  7. Educational Module: Quiz

Objective: To gain early feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions.
Test: Testing Script
Feedback: View UT3 Results


User Testing 4


Date: 21 March 2018
Duration: 1830 – 2000
Venue: SOE CR B1-4
Participants: 35 students from SMU
Scope: Application consisting of 8 core features

  1. Login and OTP Verification
  2. Complete Pre-Quiz
  3. Check Account Balance
  4. Add Beneficiary
  5. Transfer Funds
  6. View Aggregated Expenses
  7. Viewing of Scoreboard
  8. Complete Post-Quiz

Objective: To gain feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions.
Test: Testing Script
Feedback: View UT4 Results