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IS480 Team wiki: 2016T2 Nan Bo Wang User Testing Five

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User Testing Plan

  • Date: 14th March - 18th March 2016
  • Venue: Food From The Heart
  • UT Users: 10 Volunteers (Bethesda Community Services, Catholic Welfare Services, Teen Challenge, The New Charis Mission, The Turning Point)
  • Duration: 1100 - 1130, 15 minutes per user
  • Scope: Mobile Account Module, Mobile Job Module
  • Status: Closed

User Testing Objective

  • Determine if functionalities are working
  • Discover usability issues which users might face and gather feedback for improvement

Feedback & Changes Implemented

Functionality Feedback Implemented? Changes Implemented
Job Delivery The display of job details is a bit messy which makes the mobile app look cluttered.
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Put the job details into a modal.
Page does not auto-refresh after accepting/cancelling a job
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Added a functionality that will auto refresh on page change.
Account No login error even when wrong inputs are entered
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Included an error message when wrong Username or Password has been entered
Got an additional field for organization description when registering while it is not applicable for volunteers
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Removed the organization description from the registration form
Can log into the mobile app even without entering anything.
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Added validation to ensure that previous user’s credentials are cleared after log out
Email and telephone number errors are not displayed
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Added an error message when email or telephone number has been in used or entered in a wrong format