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IS480 Team wiki: 2016T2 LickiLicky User Test and Survey User Test 5

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User Test & Survey
User Test 1 User Test 2 User Test 3 User Test 4 User Test 5
User Test 5

Test Plan

Number of Users: 11
Date: 19 March 2016 - 28 March 2016
Venue: Anywhere convenient for the Financial Consultants and LickiLicky
Duration: 45-90mins
Objectives:

  • Discover impact of existing functions, planned improvements & features
  • Receive suggestions for improvements and new functions and gather feedback on them
  • Determine if using Tictacts improves productivity by collecting specified task timings

Scope:

  • Contacts & Notes
  • Reminder & Notification
  • Create Event
  • Attach Media to Notes
  • Hashtag & Mention
  • Birthday Reminder
  • Filter Search

Action Table for Existing Functions

Score Description Action
6.00 - 7.00 Very useful GOOD! 👍
5.00 - 5.99 Useful Ask for improvements to the existing function
4.00 - 4.99 Slightly useful Ask for improvements to the existing function
0.00 - 3.99 Not useful Feature is not useful, stop improvements and consider removing it feature list after FYP

Action Table for Planned Functions & Improvements (Done After >= 5 Feedback Collected)

Score Description Action
6.00 - 7.00 Very useful Feature is useful, collect more ratings to rank. Add to tasks if effort is low.
5.00 - 5.99 Useful Calculate score with the improved feature impact to determine whether to do it.
Place the improved feature above the original feature for rating to avoid bias.
0.00 - 4.99 Not quite useful Feature is not too useful and remove it from planned features list

Action Table for New Functions & Improvements Suggested By Them

Score Description Action
6.00 - 7.00 Very useful Add to planned feature / improvements and collect more data
5.00 - 5.99 Useful Review and include in planned feature/improvements if effort is below 3
0.00 - 4.99 Slightly useful Nevermind it

Procedure: xxx

Results & Analysis

Details of participants:
Total of 11 sign ups.
Ut5 companies.png

Findings: Contacts & Notes
Comparison chart between the process of taking and retrieving of notes by using current process and using Tictacts
Ut5 note taking.png Ut5 note retrieve.png]

Insight
Ut4 note insight.png

Current Process:

  • CRM: Need to re-run program if password is wrong
  • Hardcopy: Messy, disorganized


Why not e-form:

  • Comfortable in using paper survey form
  • E-form may be too structure, paper offers flexibility
  • Easier to use paper to pitch, more professional


Comments:
10/11 commented that notes function helps improve their work. It is a single access point for individual contact. However, more effort has to be invested in creating notes.

Reminders
Comparison chart between the process of creating and retrieving of reminders by using current process and using Tictacts
Ut5 reminder taking.png Ut5 reminder retrieve.png]

Insight
Ut4 reminder insight.png

Current Process:
Hardcopy & Excel: May forget about task. Need manual reference. Memory based approached.

Comments:
7/11 commented that reminder function is useful to them and the option to call during notification is good.

Create Event
Ut4 create event.png
Insight
Financial Consultants mentioned they prefer to stick to current process. Also, they added that sending text to attendees may be better as email is not the primary mode to contact client.

Attach Media to Notes
We find out how individual store a contact's details, that was recorded in hard copy. On the hard copy, the contact's birthday was also recorded.
Ut4 hardcopy ways.png
Insight
Financial consultants mentioned that they seldom retrieve such information. However, problem may arise as current process is not organized.

Score of Current Functions
We also surveyed our participants to validate the usefulness of our current functions.
Ut4 current feature.png

Score of Planned Functions
We also surveyed our participants to validate the ideas of some of our possible future functions.
Ut4 planned feature.png

Score of Planned Improvements
We also surveyed our participants to validate the ideas of some of our possible future improvements.
Ut4 planned improvement.png

Action Plan

  • Building on improvement for reminder in Iteration 14 : Refine headers for upcoming reminders (median 6, mode 6, mean 6)
  • Building on improvement for reminder in Iteration 14 : Show pop up when screen is locked (median 7, mode 7)