IS480 Team wiki: 2016T2 LickiLicky User Test and Survey User Test 5
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Test Plan
Number of Users: 11
Date: 19 March 2016 - 28 March 2016
Venue: Anywhere convenient for the Financial Consultants and LickiLicky
Duration: 45-90mins
Objectives:
- Discover impact of existing functions, planned improvements & features
- Receive suggestions for improvements and new functions and gather feedback on them
- Determine if using Tictacts improves productivity by collecting specified task timings
Scope:
- Contacts & Notes
- Reminder & Notification
- Create Event
- Attach Media to Notes
- Hashtag & Mention
- Birthday Reminder
- Filter Search
Action Table for Existing Functions
Score | Description | Action |
---|---|---|
6.00 - 7.00 | Very useful | GOOD! 👍 |
5.00 - 5.99 | Useful | Ask for improvements to the existing function |
4.00 - 4.99 | Slightly useful | Ask for improvements to the existing function |
0.00 - 3.99 | Not useful | Feature is not useful, stop improvements and consider removing it feature list after FYP |
Action Table for Planned Functions & Improvements (Done After >= 5 Feedback Collected)
Score | Description | Action |
---|---|---|
6.00 - 7.00 | Very useful | Feature is useful, collect more ratings to rank. Add to tasks if effort is low. |
5.00 - 5.99 | Useful | Calculate score with the improved feature impact to determine whether to do it. Place the improved feature above the original feature for rating to avoid bias. |
0.00 - 4.99 | Not quite useful | Feature is not too useful and remove it from planned features list |
Action Table for New Functions & Improvements Suggested By Them
Score | Description | Action |
---|---|---|
6.00 - 7.00 | Very useful | Add to planned feature / improvements and collect more data |
5.00 - 5.99 | Useful | Review and include in planned feature/improvements if effort is below 3 |
0.00 - 4.99 | Slightly useful | Nevermind it |
Procedure: xxx
Results & Analysis
Details of participants:
Total of 11 sign ups.
Findings:
Contacts & Notes
Comparison chart between the process of taking and retrieving of notes by using current process and using Tictacts
]
Insight
Current Process:
- CRM: Need to re-run program if password is wrong
- Hardcopy: Messy, disorganized
Why not e-form:
- Comfortable in using paper survey form
- E-form may be too structure, paper offers flexibility
- Easier to use paper to pitch, more professional
Comments:
10/11 commented that notes function helps improve their work. It is a single access point for individual contact. However, more effort has to be invested in creating notes.
Reminders
Comparison chart between the process of creating and retrieving of reminders by using current process and using Tictacts
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Insight
Current Process:
Hardcopy & Excel: May forget about task. Need manual reference. Memory based approached.
Comments:
7/11 commented that reminder function is useful to them and the option to call during notification is good.
Create Event
Insight
Financial Consultants mentioned they prefer to stick to current process. Also, they added that sending text to attendees may be better as email is not the primary mode to contact client.
Attach Media to Notes
We find out how individual store a contact's details, that was recorded in hard copy. On the hard copy, the contact's birthday was also recorded.
Insight
Financial consultants mentioned that they seldom retrieve such information. However, problem may arise as current process is not organized.
Score of Current Functions
We also surveyed our participants to validate the usefulness of our current functions.
Score of Planned Functions
We also surveyed our participants to validate the ideas of some of our possible future functions.
Score of Planned Improvements
We also surveyed our participants to validate the ideas of some of our possible future improvements.
Action Plan
- Building on improvement for reminder in Iteration 14 : Refine headers for upcoming reminders (median 6, mode 6, mean 6)
- Building on improvement for reminder in Iteration 14 : Show pop up when screen is locked (median 7, mode 7)