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IS480 Team wiki: 2016T2 LickiLicky User Test and Survey User Test 5

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User Test & Survey
User Test 1 User Test 2 User Test 3 User Test 4 User Test 5
User Test 5

Test Plan

Number of Users: 12
Date: x x 2016 - x x 2016
Venue: Anywhere convenient for the Financial Consultants and LickiLicky
Duration: 45-90mins
Objectives:

  • Discover impact of existing functions, planned improvements & features
  • Receive suggestions for improvements and new functions and gather feedback on them
  • Determine if using Tictacts improves productivity by collecting specified task timings

Scope:

  • Contacts & Notes
  • Reminder & Notification
  • Create Event
  • Attach Media to Notes
  • Hashtag & Mention
  • Birthday Reminder
  • Filter Search

Action Table for Existing Functions

Action Table for Planned Functions & Improvements

Action Table for New Functions & Improvements

Procedure: xxx

Results & Analysis

Details of participants:
Total of 11 sign ups.
[[File:|400px]] [[File:|400px]]

Findings: Contacts & Notes
First, we find out about their as-is process of taking and retrieving notes
Note Taking As-Is.png [[File:|400px]]]

Next, we introduce Tictacts and test how will participants approach the same scenario using the app.

[[File:|600px]]

Reminders
We find out about their as-is process of keeping and retrieving reminders
Note Taking As-Is.png [[File:|400px]]]

Next, we introduce Tictacts and test how will participants approach the same scenario using the app.

[[File:|600px]]

Create Event
We find out how individual remember and note down future event with another person.
[[File:|400px]]

xxx
[[File:|600px]]

Attach Media to Notes
We find out how individual store a contact's details, that was recorded in hard copy. On the hard copy, the contact's birthday was also recorded.
Attach Media to Notes As Is.png [[File:|400px]]

We observed that only 13 participants took a picture of the hard copy details and attached it to the note for the contact. 15 feedback that they are unsure of what does the "attach" icon represent. For birthday reminder, 4 mentioned that they prefer to type in the dates manually and another 4 mentioned that the birthday reminder idea is useful.
[[File:|600px]]

Hashtag & Mention

Birthday Reminder

Filter Search
We also find out how individual locate the hard copy details, based on the method which they mentioned previous. The following is a summary of our findings
[[File:|600px]]

Ranking of Current Functions
Towards the end of UT3, we asked our participants to rank the importance the functions which they had tested.
[[File:|600px]]

Ranking of Current Functions
We also surveyed our participants to validate the ideas of some of our possible future functions.
[[File:|600px]]

Action Plan

  • Evaluate feedback and prioritise functional and usability issues to resolve.
  • Improve on reliability and user experience
  • Analyse which future function is most preferred by testers and determine which feature to be added / remove from timeline
  • Identify participants work processes towards the scenarios given and analyse if current product will improve productivity