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Revision as of 15:38, 10 April 2016

LickiLicky Logo v2.png

HOME   ABOUT US   PROJECT OVERVIEW   PROJECT MANAGEMENT   DOCUMENTATION
Technical Documents Design Documents User Test & Survey Meeting Minutes Course Deliverables


User Test & Survey
User Test 1 User Test 2 User Test 3 User Test 4 User Test 5
User Test 5

Test Plan

Number of Users: 11
Date: 19 March 2016 - 28 March 2016
Venue: Anywhere convenient for the Financial Consultants and LickiLicky
Duration: 45-60mins
Objectives:

  • Discover impact of existing functions, planned improvements & features
  • Receive suggestions for improvements and new functions and gather feedback on them
  • Determine if using Tictacts improves productivity by collecting specified task timings

Scope:

  • Contacts & Notes
  • Reminder & Notification
  • Create Event
  • Attach Media to Notes
  • Hashtag & Mention
  • Birthday Reminder
  • Filter Search

Goals & Data

Target users’ productivity is improved from using Tictacts

  1. Quantitative, question / observation: How much time does it take for you to enter the contact and note into your current work process database? Target: Mean time taken for Tictacts Task 1 Keep is lower than mean time taken for their As-Is process.
  2. Quantitative, question / observation: How much time does it take for you to retrieve the contact and note from your database? Target: Mean time taken for Tictacts Task 1 Retrieve is lower than mean time taken for their As-Is process.
  3. Quantitative, question / observation: How much time does it take for you to keep the reminder into your database? Target: Mean time taken for Tictacts Task 2 Keep is lower than mean time taken for their As-Is process.
  4. Quantitative, question / observation: How much time does it take for you to retrieve the reminder from your database? Target: Mean time taken for Tictacts Task 2 Retrieve is lower than mean time taken for their As-Is process.
  5. Qualitative, question: Please rate the impact of Tictacts on your productivity. (Negative 1 - Neutral 3 - Positive 5) Target: Mean rating is 4 and above.

Existing functions (Notes, Reminders, Attach Media, Create Event, Hashtag, Tag Contact, Birthday Reminder, Filter) are useful to our target users

  1. How will this feature impact your work process? Target: More than half of the participants provided positive feedback.
  2. Quantitative, question: Please rate functions in terms of their positive impact on your work process (1 Not useful - 7 Very useful) Target: Mean rating is 4 and above.

Find out which planned improvements and features to the app are useful

  1. Quantitative, question: For the following planned improvements, please rate how much positive impact they will have. 1 being Very unimportant, and 7 being Very important. Target: Mean rating is 5 and above.
  2. Quantitative, question: For the following planned features, please rate how much positive impact they will have. 1 being Very unimportant, and 7 being Very important. Target: Mean rating is 5 and above.

Find out improvements and features to the app

  1. Qualitative, question: Any suggestions to the interface or function?
  2. Quantitative, question: Any new functions and features you'd like to see? Rate the impact of the new functions (1 being not very useful - 7 being very useful)

Find out display preference among users

  1. Between these displays, which one do you prefer? (choose between A, B, and no preference)

Action Table for Existing Functions

Score Description Action
6.00 - 7.00 Very useful GOOD! 👍
5.00 - 5.99 Useful Ask for improvements to the existing function
4.00 - 4.99 Slightly useful Ask for improvements to the existing function
0.00 - 3.99 Not useful Feature is not useful, stop improvements and consider removing it feature list after FYP

Action Table for Planned Functions & Improvements (Done After >= 5 Feedback Collected)

Score Description Action
6.00 - 7.00 Very useful Feature is useful, collect more ratings to rank. Add to tasks if effort is low.
5.00 - 5.99 Useful Calculate score with the improved feature impact to determine whether to do it.
Place the improved feature above the original feature for rating to avoid bias.
0.00 - 4.99 Not quite useful Feature is not too useful and remove it from planned features list

Action Table for New Functions & Improvements Suggested By Them

Score Description Action
6.00 - 7.00 Very useful Add to planned feature / improvements and collect more data
5.00 - 5.99 Useful Review and include in planned feature/improvements if effort is below 3
0.00 - 4.99 Slightly useful Nevermind it

Action Table for Display Preference

Adopt the display which has more than 70% after sample size of 15 or more is reached.


Recruitment:
Recruitment of Financial Consultants are done through peers and friends of these peers. In addition, recruitment is done via LinkedIn. A 60mins appointment is set up with them. Reimbursement through a S$10 Capital Mall voucher is made known to all potential participants to encourage participation.

Procedure:

  1. Users are first required to consent to participate in the user test.
  2. Demographics and job-related information are then collected
  3. An understanding of the user's current workflow is understood with a series of questions
  4. User is asked to perform the following tasks:
    1. Create new contact and note (timed)
    2. Create task/reminder & notification (timed)
    3. Attach media
  5. User is shown screenshots of other functions (Create Event, Hashtag, Tag Contact, Birthday Reminder, Filter)
    1. Existing functions
  6. User is asked to provide suggestions on the interface and functions, providing a rating to the suggestion as well.
  7. User is finally asked to rate the
    1. Planned improvements
    2. Planned functions
  8. User is asked for their preference between Filter display in Figure 1
  9. After the end of the user test. Actions are taken upon the suggestions and ratings based on the UT5 action table.

Lickilicky 0 Set A vs B.png

Figure 1


UT 5 follow up for all participants

  1. User is asked for their preference between Attach media displays (screenshots below)

Lickilicky 1 note attach button.JPG Lickilicky 1a note floating action button display choices.JPG
Lickilicky 2 notes list.JPG Lickilicky 3 contact view v2.JPG

Results & Analysis

Details of participants:
Total of 11 sign ups.
Ut5 companies.png

Findings: Contacts & Notes
Comparison chart between the process of taking and retrieving of notes by using current process and using Tictacts
Ut5 note taking.png
Ut5 note retrieve.png

Insight


Current Process:


Comments:


Reminders
Comparison chart between the process of creating and retrieving of reminders by using current process and using Tictacts
Ut5 reminder taking.png
Ut5 reminder retrieve.png

Insight


Current Process:


Comments:


Attach Media to Notes
We find out how individual store a contact's details, that was recorded in hard copy. On the hard copy, the contact's birthday was also recorded.

Insight


Score of Current Functions
We also surveyed our participants to validate the usefulness of our current functions.


Score of Planned Functions
We also surveyed our participants to validate the ideas of some of our possible future functions.


Score of Planned Improvements
We also surveyed our participants to validate the ideas of some of our possible future improvements.


Action Plan