User Testing Plan
Target Users & Testing Scope
User Type
|
Target Users
|
Scope
|
Primary users
|
DBS VGP users
Students who have taken the module - Entrepreneurial Finance (EF)
|
Entire application
|
Secondary users
|
SMU Institute of Innovation & Entrepreneurship
People who has a business / are interested in starting a business in the next 2 years
|
External upload + main features of INSIGHT
|
Testing Sessions
Session 1
Date: 28 Oct 2016
Venue: Five Bar Izakaya
Users: 5 users, DBS VGP users (Entire department)
Duration: 4PM - 6PM
Session 2
Date: 31 Oct - 9 Nov 2016
Users: 20 users
User Testing Objective
Objective
|
Data Collected
|
Effectiveness of users in completing tasks
|
Task completion (Quantitative)
User error (Quantitative)
Observations (Qualitative)
Time taken (Quantitative)
|
Comfort and acceptability of users
|
Ease of use rating (Quantitative)
User feedback (Qualitative)
|
User Testing Documents
UT3 primary user tasks
UT3 secondary user tasks
User Testing Results
Data Collected
Key Findings & Changes Implemented
Task
|
Observation / Feedback
|
Implemented?
|
Changes Implemented
|
Given a company's name, find the company profile
|
Some participants feel that the navigation tab "Manage Companies" does not sound that they can find all the companies there. There were some suggestions to change the tab name to "Manage All Companies", "Company List", "View All Companies"
Some participants feel that there are too many tabs in the navigation bar and suggested that we could categorize them into categories and have sub tabs. It will be easier to find things
|
Yes
|
UI changes Restructured the navigation bar. Grouped tabs into categories e.g. Companies, Venture Capitalist, Deals. Changed "Manage Companies" to "View All Companies" for better understanding.
|
Include a new venture capitalist into a company profile
|
Many participants were confused by the buttons "New Venture Capitalist" and "Add More Venture Capitalist" at the edit company profile page. They found these 2 buttons similar, thus confusing.
We observed that the "Add More .." button is understandable because we have used it in many other areas of the application. The "New Venture Capitalist" button was created for users to have the ease of creating venture capitalist without having to navigate to a separate page to create. However, we did not expect it to cause so much confusion.
|
Yes
|
UI changes Removed "New Venture Capitalist" button and included and info tooltip icon to provide users with the guide on how to add a new venture capitalist if they cannot find what they want from the dropdown list.
|
Create a custom notification
|
Some participants found the time picker difficult to use especially when it comes to the keying of AM/PM because the time picker used prevents users from typing, and only the up or down arrow can be used.
Some participants suggested to have a dropdown for the time picker, which is easier to use.
Participants from DBS VGP also suggested to have a the notification timing to be set at a default office hour because it is troublesome to set it everytime a notification is created.
|
Yes
|
UI changes Changed time picker to something similar to a dropdown list and set default value for notification time.
|
Import namecard (.vcf) to extract information of contact person
|
Currently only contacts imported from the .vcf files can be seen on a collated page. DBS VGP requested for a contact book feature, where they can view all contact persons from all companies and deals. They would also like to export these information of the contact persons out.
|
Yes
|
Function extension Extended namecard recognition module to a contact book where all contact persons information can be retrieve from a single page and can be exported as well.
|