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Difference between revisions of "IS480 Team wiki: 2016T1 IPMAN User Testing 1"

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Revision as of 00:35, 30 September 2016

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Team IPMAN Icon Home.png   HOME

 

Team IPMAN Icon AboutUs.png   ABOUT US

 

Team IPMAN Icon ProjectOverview.png   PROJECT OVERVIEW

 

Team IPMAN Icon ProjectManagement.png   PROJECT MANAGEMENT

 

Team IPMAN Icon ProjectDocumentation.png   DOCUMENTATION

 


IPMAN UserTesting Title.png


IPMAN InternalTesting Icon.png IPMAN UserTesting1 Icon.png IPMAN UserTesting2 Icon.png IPMAN PlaceholderTesting Icon.png IPMAN PlaceholderTesting Icon.png


Test Plan

Venue: Hook Coffee Office @ Jalan Besar 191A 
Date: 26 July 2016, Tuesday 
Time: 7.30pm
Duration: ~30 minutes per user
Number of Participant(s): 4 
User Test: Instructions can be found here

Objectives

  • To gather feedback regarding user interface and the developed functions from existing users
  • To detect usability issues based on users’ behaviour
  • To improve web application based on the feedback

Scope of UAT 1

  • Process orders
  • Search functions module
  • Edit the coffee orders
  • Add coffee orders
  • Delete coffee orders
  • Display order page

Procedures

Participants are to think aloud as they follow through the instructions given for the user testing. Team IPMAN will be there to record down the participants’ behaviours. Participants are to leave their feedback at the end of their user testing. Team IPMAN will conclude the user testing by asking the participants questions with regards to their behaviours and thought process as they navigate through KOPIKaki platform.

S/N Goals Reached?
1 Participants should be able to process the orders that are due for delivery on 27th of July, 2017. Goal reached. Participants were able to complete the tasks. One of the participants took a longer time to navigate.
2 Participants should be able to find and process the order made by customer “IP Man". Goal reached. All participants completed the tasks.
3 Participants should be able to change all orders of Piña Loca to Honey I Shrunk the Kids Goal reached. All participants completed the tasks. One of the participants took a longer time to find the button.
4 Participants should be able to find and view the orders made by Keefe Tan. Goal reached. All participants completed the tasks.
5 Participants should be able to add a non-recurring order of grounded Guji Liya for use in the Aeropress for the customer IP Man to be sent out on 8 August 2017. Goal reached. All participants completed the tasks.
6 Participants should be able to find and delete the latest order made by Wong Wai Tuck. Goal reached. All participants completed the tasks.
7 Participants should be able to edit the order made by Jeremy Ong on that is due for delivery on 3rd of August and change it from Nespresso to Drip Bags. Goal reached. All participants find it easy to find customers and it is user-friendly.
8 Participants should be able to find out how many orders are due for the 28th of July, 2017. Goal reached. All participants completed the tasks.

Key Findings

Functions Users’ Behaviour Changes to be Made
User Interface Participants like and tend to click onto the customers’ name to be directed into the customers’ orders page. Click on customer name, and page will be directed to customers' order details
User Interface Participants do not know that the orders were already cancelled after they clicked on it. - Greyed out the Cancel Button after clicked

- Implemented a confirmation box to warn participants about cancelling an order

User Interface Participants tend to look towards the right side of the table for the order status. Place the order status all the way to the right, instead of it being placed in the middle.

Overall Results/Comments

  • User interface can be further enhanced to be more intuitive and better suited to the business requirements based on UAT feedback
  • Client was satisfied with our Team IPMAN progress
  • The list of pre-UAT and post-UAT changes can be found below:


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