IS480 Team wiki: 2016T1 Fixxlar User Tests
Revision as of 02:20, 30 September 2016 by Desmond.neo.2014 (talk | contribs)
Contents
User Testing 2
Venue: FIXIR’s office (BASH, #03-01, 79 Ayer Rajah Crescent, Singapore 139955)
Date: 24 September 2016, Saturday
Time: 12:00pm - 2.00pm
Duration: ~30 minutes
Number of Participant(s): 5 (TBC)
Objectives:
- To gather feedback on the user interface of web application for Fixir Administrator
- Identify possible usability issues with functions of Admin Module, Quotation Request Module, Search Module, Valet Module
Scope for User Testing 2:
- Logging in and out as Fixir Administrator
- Viewing of all quotations and valet services between customers and workshops
- Viewing, adding, updating, deleting workshops
- Viewing, adding, updating, deleting staffs
- Viewing, adding, updating, deleting valet companies
Target Participants & Rationale:
- Participants of this second user testing would be our sponsor (from Fixir team), and also valet service providers.
Method of Conduct:
- User Testing 2 (Participant's Tasklist for Fixir Administrator)
- User Testing 2 (Fixir Administrator Overall Feedback)
Goals and Results:
S/N | Goals | Results |
---|---|---|
1 | Participants should be able to login and logout successfully as a Fixir Administrator, and also change password. | Successful. Participants tried changing the passwords and logging in with the new accounts created. |
2 | Participants should be able to view all quotation requests and valet services which have not been replied. | Successful. All participants were able to view all the quotations and valet services without guidance. However, some commented that it does not make sense as information is too cluttered. |
3 | Participants should be able to view, add and edit workshops under Fixir. | Successful. All participants were able to view, add and edit workshops. |
4 | Participants should be able to add workshop accounts. | Successful. All participants were able to view all the quotations without guidance. |
4 | Participants should be able to view, add and edit employees. | Successful. All participants were able to view, add and edit staffs including those from Fixir and workshop administrators. |
4 | Participants should be able to view, add and edit valet companies. | Successful. All participants were able to view, add and edit valet companies. |
User Test Findings:
Function / Task | Observation / Comments |
---|---|
Login/Logout & Change of Password |
|
Quotation Requests Overview |
|
Workshops Tab |
|
Staff Tab |
|
Valet Tab |
|
Miscellaneous |
|
Follow-ups / Improvements Made:
User Testing 1
Venue: FIXIR’s office (BASH, #03-01, 79 Ayer Rajah Crescent, Singapore 139955) & Respective Workshops
Date: 6 August 2016, Saturday
Time: 10.00am - 2.00pm
Duration: ~30 minutes
Number of Participant(s): 6 (TBC)
Objectives:
- To gather feedback on the user interface of Workshop Administrator’s web application
- Identify possible usability issues with functions of Account Module, Quotation Request Module, Dashboard Module
Scope for User Testing 1:
- Logging in and out as Workshop Administrator
- Changing of password
- Viewing and replying of quotation requests
Target Participants & Rationale:
- Participants of this first user testing would be our sponsor (from Fixir team), and also workshop administrators (from Dynamic Mechanics, Maximus Racing, ZG Motors, Premier One etc) whom we had spoken to during our market research.
Method of Conduct:
- User Testing 1 (Participant's Tasklist for Workshop Administrator)
- User Testing 1 (Participant's Overall Feedback for Workshop Administrator)
Goals and Results:
S/N | Goals | Results |
---|---|---|
1 | Participants should be able to login and logout successfully as a Workshop Administrator, and also change password | Successful. Participants tried changing the passwords and logging in with the new accounts created. |
2 | Participants should be able to receive a quotation request sent by the “customer” from his/her mobile application, and reply accordingly. | Successful. All participants were able to reply a quotation without guidance. |
3 | Participants should be able to manage all services requests. | Partially reached. Some participants required guidance to navigate to "Manage Services" page. |
User Test Findings:
Function / Task | Observation / Comments |
---|---|
Login/Logout & Change of Password |
|
Dashboard View |
|
Viewing of Specific request |
|
Replying Estimated Quotation |
|
Replying Final Quotation |
|
Miscellaneous |
|