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IS480 Team wiki: 2016T1 Fixxlar User Tests

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User Testing 2 (24 September 2016)

 

User Testing 2

Venue: FIXIR’s office (BASH, #03-01, 79 Ayer Rajah Crescent, Singapore 139955)
Date: 24 September 2016, Saturday
Time: 12:00pm - 2.00pm
Duration: ~30 minutes
Number of Participant(s): 5 (TBC)

Objectives:

  • To gather feedback on the user interface of web application for Fixir Administrator
  • Identify possible usability issues with functions of Admin Module, Quotation Request Module, Search Module, Valet Module

Scope for User Testing 2:

  • Logging in and out as Fixir Administrator
  • Viewing of all quotations and valet services between customers and workshops
  • Viewing, adding, updating, deleting workshops
  • Viewing, adding, updating, deleting staffs
  • Viewing, adding, updating, deleting valet companies

Target Participants & Rationale:

  • Participants of this second user testing would be our sponsor (from Fixir team), and also valet service providers.

Method of Conduct:

Goals and Results:

S/N Goals Results
1 Participants should be able to login and logout successfully as a Fixir Administrator, and also change password. Successful. Participants tried changing the passwords and logging in with the new accounts created.
2 Participants should be able to view all quotation requests and valet services which have not been replied. Successful. All participants were able to view all the quotations and valet services without guidance. However, some commented that it does not make sense as information is too cluttered.
3 Participants should be able to view, add and edit workshops under Fixir. Successful. All participants were able to view, add and edit workshops.
4 Participants should be able to add workshop accounts. Successful. All participants were able to view all the quotations without guidance.
4 Participants should be able to view, add and edit employees. Successful. All participants were able to view, add and edit staffs including those from Fixir and workshop administrators.
4 Participants should be able to view, add and edit valet companies. Successful. All participants were able to view, add and edit valet companies.


User Test Findings:

Function / Task Observation / Comments
Login/Logout & Change of Password
  • Generally easy and self-explanatory. Participants had no trouble accomplishing this task.
Quotation Requests Overview
  • Instead of having all requests cluttered together, it may be good to segregate them by workshops, so that Fixir administrators know which workshop has not been replying the quotations.
  • Include option to view requests from a particular workshop.
  • It would be good to name the general quotations and valet services.
Workshops Tab
  • Search is very easy to use
  • Addition of workshop is generally easy too.
  • Opening hours of workshop can be tedious, but participants understand that it is only one-time off, and this gives maximum flexibility.
  • Display of opening hours is easy to read.
Staff Tab
  • Would be good to have an option to see the kind of employee a particular user is - but the greyed out buttons of "edit" and "delete" is suggestive
  • Adding of employee is relatively easy
Valet Tab
  • Valet tab is simple and easy to use
  • May be good to include a range field for Revenue Share, when adding or editing a valet shop
Miscellaneous
  • Loading of page is relatively slow

Follow-ups / Improvements Made:


User Testing 1 (6 August 2016)

 

User Testing 1

Venue: FIXIR’s office (BASH, #03-01, 79 Ayer Rajah Crescent, Singapore 139955) & Respective Workshops
Date: 6 August 2016, Saturday
Time: 10.00am - 2.00pm
Duration: ~30 minutes
Number of Participant(s): 6 (TBC)

Objectives:

  • To gather feedback on the user interface of Workshop Administrator’s web application
  • Identify possible usability issues with functions of Account Module, Quotation Request Module, Dashboard Module

Scope for User Testing 1:

  • Logging in and out as Workshop Administrator
  • Changing of password
  • Viewing and replying of quotation requests

Target Participants & Rationale:

  • Participants of this first user testing would be our sponsor (from Fixir team), and also workshop administrators (from Dynamic Mechanics, Maximus Racing, ZG Motors, Premier One etc) whom we had spoken to during our market research.

Method of Conduct:

Goals and Results:

S/N Goals Results
1 Participants should be able to login and logout successfully as a Workshop Administrator, and also change password Successful. Participants tried changing the passwords and logging in with the new accounts created.
2 Participants should be able to receive a quotation request sent by the “customer” from his/her mobile application, and reply accordingly. Successful. All participants were able to reply a quotation without guidance.
3 Participants should be able to manage all services requests. Partially reached. Some participants required guidance to navigate to "Manage Services" page.

User Test Findings:

Function / Task Observation / Comments
Login/Logout & Change of Password
  • Generally easy and self-explanatory. Participants had no trouble accomplishing this task.
Dashboard View
  • Request page may be able to replace the current dashboard
  • General dashboard may have too much information which may not be the most relevant
  • "Final Quote Accepted" may have higher precedence over "New Requests" as workshops have to prepare for the repair which will be coming in
Viewing of Specific request
  • Colour of vehicle may not be required
  • Quotation amount should be clearer (with or without GST)
  • Information is messy, with car info, service info, and customer details all mixed up
  • One Motoring link can be placed under the license plate number, for users to extract relevant vehicle information like chassis number, year of registration etc.
  • Chat button can be more prominent
Replying Estimated Quotation
  • Easy to use
  • Estimated quotation vs diagnostic price is clear
  • Have an option to reply exact price if it is clear cut
Replying Final Quotation
  • Final quotation and estimated time of completion should be keyed in at the same time
  • Estimated time should be dynamic (able to update), as accident claims may take more than 2 weeks' time, which is difficult to estimate. If there are too many walk-in/urgent cases, it will be good to have the option to contact customers to reschedule less urgent appointments.
  • Difficult to navigate to Manage Services page after final quotation is accepted by user - does not seem like the same process flow
  • Devise a way for price breakdown to show how the final quotation came about
Miscellaneous
  • On Request page, search bar should be named "search" instead of "filter"
  • Scheduling and rescheduling would be useful, with chat function as another layer of communication
  • In the long run, it may be good to have a report for each request logged in case any mishaps/conflicts arise
  • Auto-refresh is disruptive to user, as pop-up requests may be dismissed
  • Separate time and date input field
  • Sidebar should be highlighted to indicate the current page

Follow-ups / Improvements Made:

Fixxlar Changes to UI 1.png