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IS480 Team wiki: 2016T1 Fixxlar User Tests

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User Testing 1 (6 August 2016)

 

User Testing 1

Venue: FIXIR’s office (BASH, #03-01, 79 Ayer Rajah Crescent, Singapore 139955) & Respective Workshops
Date: 6 August 2016, Saturday
Time: 10.00am - 2.00pm
Duration: ~30 minutes
Number of Participant(s): 6 (TBC)

Objectives:

  • To gather feedback on the user interface of Workshop Administrator’s web application
  • Identify possible usability issues with functions of Account Module, Quotation Request Module, Dashboard Module

Scope for User Testing 1:

  • Logging in and out as Workshop Administrator
  • Changing of password
  • Viewing and replying of quotation requests

Target Participants & Rationale:

  • Participants of this first user testing would be our sponsor (from Fixir team), and also workshop administrators (from Dynamic Mechanics, Maximus Racing, ZG Motors, Premier One etc) whom we had spoken to during our market research.

Method of Conduct:

Goals and Results:

S/N Goals Results
1 Participants should be able to login and logout successfully as a Workshop Administrator, and also change password Successful. Participants tried changing the passwords and logging in with the new accounts created.
2 Participants should be able to receive a quotation request sent by the “customer” from his/her mobile application, and reply accordingly. Successful. All participants were able to reply a quotation without guidance.
3 Participants should be able to manage all services requests. Partially reached. Some participants required guidance to navigate to "Manage Services" page.

User Test Findings:

Function / Task Observation / Comments
Login/Logout & Change of Password
  • Generally easy and self-explanatory. Participants had no trouble accomplishing this task.
Dashboard View
  • Request page may be able to replace the current dashboard
  • General dashboard may have too much information which may not be the most relevant
  • "Final Quote Accepted" may have higher precedence over "New Requests" as workshops have to prepare for the repair which will be coming in
Viewing of Specific request
  • Colour of vehicle may not be required
  • Quotation amount should be clearer (with or without GST)
  • Information is messy, with car info, service info, and customer details all mixed up
  • One Motoring link can be placed under the license plate number, for users to extract relevant vehicle information like chassis number, year of registration etc.
  • Chat button can be more prominent
Replying Estimated Quotation
  • Easy to use
  • Estimated quotation vs diagnostic price is clear
  • Have an option to reply exact price if it is clear cut
Replying Final Quotation
  • Final quotation and estimated time of completion should be keyed in at the same time
  • Estimated time should be dynamic (able to update), as accident claims may take more than 2 weeks' time, which is difficult to estimate. If there are too many walk-in/urgent cases, it will be good to have the option to contact customers to reschedule less urgent appointments.
  • Difficult to navigate to Manage Services page after final quotation is accepted by user - does not seem like the same process flow
  • Devise a way for price breakdown to show how the final quotation came about
Miscellaneous
  • On Request page, search bar should be named "search" instead of "filter"
  • Scheduling and rescheduling would be useful, with chat function as another layer of communication
  • In the long run, it may be good to have a report for each request logged in case any mishaps/conflicts arise
  • Auto-refresh is disruptive to user, as pop-up requests may be dismissed
  • Separate time and date input field
  • Sidebar should be highlighted to indicate the current page

Follow-ups / Improvements Made:

Fixxlar Changes to UI 1.png