Difference between revisions of "IS480 Team wiki: 2015T2 T-Club Project Overview"
Line 143: | Line 143: | ||
--> | --> | ||
− | + | ||
1. Scalable<br> | 1. Scalable<br> | ||
We were able to salvage some function from our previous client at minimal or no effort at all. On top of that, thinking ahead, in any event Kaleea increases their volume of sales, Salesforce has the capability to handle a growing amount of demand.<br> | We were able to salvage some function from our previous client at minimal or no effort at all. On top of that, thinking ahead, in any event Kaleea increases their volume of sales, Salesforce has the capability to handle a growing amount of demand.<br> |
Revision as of 00:27, 16 April 2015
Home | Team T-Club | Project Overview | Project Management | Project Documentation |
Project Description | X Factor | Project Stakeholders | Project Motivation | Project Deliverables | Project Scope |
Contents
|
|||
| |||
| |||
|
Why Salesforce
1. Scalable
We were able to salvage some function from our previous client at minimal or no effort at all. On top of that, thinking ahead, in any event Kaleea increases their volume of sales, Salesforce has the capability to handle a growing amount of demand.
2. Robust Security
Salesforce focuses a lot on security such as providing SSL, data encryption and user authentication. Tapping on the latest firewall protection and intrusion detection system, Salesforce allows customer with a peace of mind that only world-class security infrastructure provides.
Adapted from:http://www.salesforce.com/ap/smallbusinesscenter/why/
3. Rapid go-to-market
Salesforce is able to bring the product to customer and diffuse to the marketplace fast.
Motivation
Currently, online styling services are not available in Asia. As a result, customer has to make their way down to the physical store to seek fashion advice from their personal stylist, which is time consuming. Personal stylist is also experiencing problems in managing customer profiles because everything is done manually and information is incoherent between departments.
Trunk club seeks to provide a less tedious and customised shopping experience by improving the operational process of enabling stylists to have instant access to customer information, making hand-selection of outfits easier and faster. On top of that, this personalised service could achieve customer satisfaction by allowing real time interaction between stylist and customer to understand their needs and to gather feedbacks.
With salesforce, it streamlines the entire business process by allowing easy integration and communication of trunk club’s data within the organisation.
Updated as of 5th Feb 2015: Change in scope and client of the project
For startup company like Kaleea, we can forsee that there will be issues in tracking of inventories, updating and tracking of orders and payment. Also, due to the lack of resources, it might be difficult for Kaleea to keep up with the consumer behaviour and trends. Hence, Our team decided to provide a one-stop solution for kaleea by leveraging of Salesforce in improve the operational process to achieve customer satisfaction and to meet the Kaleea's KPI.
Project Deliverables
Project Scope
Updated as of 5th Feb 2015: Change in requirements and scope due to change in client