IS480 Team wiki: 2015T2 Starteur User Testing 1
Use Cases | Technical Diagrams | Design Documents | Meeting Minutes | User Testings | Project Documents |
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Contents
Venue
- Location: CHIJ St Nicholas Girls' School, Raffles Institution, SMU
- Date: 3 - 10 Dec 2015
- Time: -
Objectives
- Verify that functionalities built are in line with user requirements
- Determine if the user interface is intuitive
- Gather feedback on current functionalities
- Identify usability problems
Participants
- Number of participants: 4
- Roles of participants: Head-of-Department, Academic Director, Year Head, Personal Development Trainer
insert photo of participant
Tasks
- Each of the users was given a list of tasks to complete. Click here to download tasklist.
- Before and after completing all the tasks, users are given a survey questionnaire to complete.
Survey Results
Collated Task Score
Task | Participant 1 | Participant 2 | Participant 3 | Participant 4 | Overall Mean | Remark |
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Task 1 | 1 | 1 | 1 | 3 | 1.5 | Nil |
Task 2 | 2 | 1 | 1 | 4 | 2 | Nil |
Task 3 | 1 | 2 | 2 | 4 | 2.25 | Nil |
Task 4 | 1 | 2 | 1 | 1 | 1.25 | Nil |
Task 5 | 2 | 2 | 1 | 4 | 2.25 | Nil |
Task 6 | 1 | 1 | 2 | 1 | 1.25 | Nil |
Task 7 | 1 | 4 | 2 | 1 | 2 | Nil |
Task 8 | 2 | 2 | 2 | 1 | 1.75 | Nil |
Task 9 | 3 | 3 | 3 | 2 | 2.75 | Don't have to go to a new page to see which co-educator is attached to batch |
# | Comments on features of application | Collated feedback |
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1 | Heatmap | color coding of heatmap is good. Prefer if timing is available. Current layout of application is good. Do not need to enable iSchedule on main calendar page |
2 | Suggested timings | Allow for customization of suggested timings |
3 | Swapping of appointments | Very simple to use. This feature is very useful as they do KIV patient's preferred time slot now. However, there are often negligence on the front desk staff and patient's request is often not followed up with a reply on any possibilities of a swap. |
4 | Any areas of improvement? | Include export function for graph Show appointment type in search results Check for international number as we do have patients from abroad Refresh waiting list page on swap |
5 | Any thing you will like to see in the application? | Overall list of patients and if they came for the appointment (appointment log) Blocking of time slots on calendar. This will be useful as it will prevent staff from making an appointment on days when doctors are on leave/ MC Allow for adding of more doctors to calendar view Is it possible to click on a time slot in the calendar and it will open the drawer with the create new appointment form, without me having to click on the create new appointment button and choosing the date and time Drag and drop feature for appointments. eg: editing Include UI to manually input marketing expenditure for analytics dashboard |
User Study Summary
- Overall, users find the application easy to user, intuitive to perform an appointment booking
- Usability scores did not vary drastically from user to user
- In general, users are satisfied with most functions, except for a few
- User feedback for important features are fairly useful
User Study Takeaways
- A consistency in usability for different users. Consider that different users have different functions to perform in their day-to-day operation.
- With users' feedback, we identified areas of improvement on these functions. Eg. Include user confirmation upon deleting an appointment
- Allow us to evaluate the usefulness of these features. Consideration on improvising the features and removing features that are redundant to users. Eg. Form for marketing expenditure. Most feedback has been accounted for in our implementation plan, which will then be confirmed into subsequent development.