Difference between revisions of "IS480 Team wiki: 2015T1 Team Big Hero 5 User Testing 2"
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Revision as of 13:42, 3 October 2015
Use Case | Functionalities | Test Cases | Presentations | Minutes |
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Contents
Test Plan
Objectives
- To be able to cater to a large group of recipients
- To gather feedback regarding user interface of developed functions
- To detect usability issues based on user behaviour
- To improve web application based on UT results
Number of Users: 30 SMU students, 5 Restaurant owners
Venue: SMU, restaurant around SMU, Chinatown
Date: Sept 17-20
Duration: 45mins per user, 1.5 hours per merchant
Scope of UAT2
- Customer
- Merchant
Results/Comments
Likes
- “my fav restaurant” page is so cool
- The map covers the route details...It is good to show the route (from A to B)!
Dislikes
- Related to Display & Design(Customer Side):
- the homepage design need to be more attractive
- place-holders are messed up with real input (see changes below)
- should remind user username doesn’t allowed space
- Inform user we distinguish capital and lower-case letters
- explain the word “Ding”
- Home page need more information like display the list of restaurants (see changes below)
- Display restaurant name in each deal
- “like company” button is not intuitive
- make success message more obvious
- explain how to redeem deal
- Related to addition or modification of functions(Customer Side):
- Not sure if min budget is necessary - still keep this
- send notification one hour before the redeem time - not for now
- should confirm before user cancel the reservation (see changes below)
- preference choices are limited - (see changes below)
- improve the speed of “like restaurant” function
- Related to addition or modification of functions(Merchant Side):
- allow them to upload restaurant information on their own page
- registration step is too many – takes some time for them to understand the hierarchy - still keep for now
- change deal type (see changes below)
- allow merchant input start time (see changes below)
- withdraw message when withdraw a deal - not for now
- make redeem steps faster (see changes below)
- Related to Display & Design(Merchant Side):
- some name like “redeem by”, “merchant” is not intuitive for merchant when they exploring the app
Observations made
- it's hard for some users to find success message
- customer tend to click on the picture that is not clickable
- customer do not know how to redeem a deal
- merchant do not understand what "merchant ID" means
Changes To Be Made
- redesign the UI(layout, color, expression and wording)
- handle placeholder and error message
- display restaurant list
- add more cuisine types
- allow customer to confirm before cancel reservation
- change deal type catagories
- allow merchant to put start time for a deal
- shorten redeem step
- based on observation: add redeem instrucation
Merchant
Changes made | Before | After |
---|---|---|
Change the categories of deal types | ||
Allow merchant input start time | ||
Make redeem step faster |
Customer
Changes made | Before | After |
---|---|---|
Make place-holders clearer | ||
display restaurants list for users | ||
Let user confirm before cancel the reservation | ||
Allow users to choose more cuisine type |