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IS480 Team wiki: 2015T1 4Sight User Testing 3

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Venue

  • Location: Clearvision @ 6 Nutmeg Road
  • Date: 16 November 2015 (Wednesday)
  • Time: 15:00pm

Objectives

1. Determine usability of the admin and analytics module
2. Verify if features built are in line with user requirements (admin & analytics modules)

Participants

  • Number of participants: 3
  • Roles of participants: admin and marketing team members

Tasks

Each of the users was given a list of tasks to complete. Click here to download tasklist. The tasklist also consists of some questionnaire to gather feedback from users.

Summary of Survey Results

Click here to download the raw data and analysis.

Based on users' feedback, we have made the following enhancements:

1. Limited listing available for selections

Before After

UT3 enhancement1Before.png

UT3 enhancement1After.png

During the testing, one of the users pointed out that the options for the listing were too limited. She pointed out that they often have to refer to marketing efforts in previous months (>3 months) to see the effectiveness of it. Hence, based on the feedback gotten, we have improved on it by listing data 1 year before the current month.


1. Limited listing available for selections

Before After

UT3 enhancement2Before.png

UT3 enhancement2After.png

Collated Feedback Score - Survey Questionnaire

# Question Collated Comments
1 What do you like about the application? Very simple to use, simple to understand
Will make us efficient
Ease of use for essential tasks. Runs smoothly with no lag
I like the analytics dashboards as it simplifies the current process where a lot of my work was done manually, across multiple channels (CMS, paper, online shared doc and black book). An integrated platform like this helps reduce my workload
The app is easy to use. It will save us a lot of time especially in managing the appointments
Very simple to use and many of the features built are what we need
Very clear and nice
Very easy to use. Reduces human error, making us more efficient
2 What do you not like about the application? Disable auto swap? Maybe can prompt to swap appointment when you delete appointment on crowded days
Learning curve for swap waiting list patients is steep
Auto sending out of appointment reminder. Some patients might not like it
Quite hard to understand and use the swap appointment function
3 Comment on how easy it is to use the application Easy to navigate around and update appointments
Application is intuitive
very easy to navigate
4 Comment on the overall usefulness of the application in helping you complete your daily tasks? Compared to the current work process, this application greatly reduces the time needed for us to complete some tasks such as calling patients to remind them of appointment, collating the patient no show list etc.
Eliminates many of the manual work that we have been doing. Save us a lot of time and reduces error especially during peak periods.
Maintains old function of our appointments book, and can be updated
I like the analytics dashboards as it simplifies the current process where a lot of my work was done manually, across multiple channels (CMS, paper, online shared doc and black book). An integrated platform like this helps reduce my workload
Streamlined work process
Charts provided are useful as it allows drilling down of information
Application reflects current functions but make a lot easier

User Study Summary

  • Overall, users find the application easy to user and intuitive to perform all required tasks
  • Usability scores did not vary drastically from user to user
  • Number of clicks are fairly consistent compared to the members
  • Users are satisfied and have positive comments on all the features of the application
  • User provided good feedback for improvement

User Study Takeaways

  • Consistent usability score for different users, considering that different users have different functions to perform in their day-to-day operation.
  • With users' feedback, we identified areas of improvement on these functions. Eg. export function.
  • Allow us to evaluate the usefulness of these features. Team will improve on the features based on users feedback and manage all change requests (remove/ add feature). Most feedback has been documented and accounted for in our implementation plan in which the team will work on it in subsequent development.