Module |
Function |
Description |
User
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Account |
Login/Log Out |
Allows the user to login to the system
Normal Login/Log Out
- Login: Allows the user to login to the system through email and password
- Logout: Allows the user to logout from the system
Facebook Login
- Login: Allows the user to login to the system through Facebook
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Public Agency Admin
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Registration |
Allows the user to register for an account
Identification of user is by their email address.
Mobile verification is required for registration. User will be required to key in their mobile number, which will be used to send an authentication code to complete the registration process.
Normal Registration
- Allows the user to register for an account
Facebook Registration
- Allows the user to register for an account, and facilitates the process by using information (e.g. email address) pulled from their Facebook
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Public
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Change Password |
Allows the user to change password
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Public
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Feedback |
Create Feedback (iOS-only) |
Allows the user to submit a new feedback
Additional details that can be input when creating a feedback:
- Capture Image: Allows the User to take a photo to be attached to the feedback.
- Image Annotation: Allows the User to annotate and attribute issues for feedback.
- Feedback Description: Allows the User to write/edit a description of the feedback.
- Location Input: Allows the User to select a pre-determined location for the feedback.
Users who have an account will be able to create a new feedback regarding a service or infrastructure issue that they wish to highlight to the relevant agencies to be resolved.
This functionality is limited to iOS-only.
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Public
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Display All Feedback |
Allows the user to display all the feedback
Public users will be able to look at all feedback posted by other users to vote and comment on.
Agency and Admin users can view all feedback submitted.
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Public Agency Admin
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Display My Feedback |
Allows the public user to display feedback that the user created, has commented, or has voted on
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Public
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Display Agency Feedback |
Allows the agency to display feedback tagged to it by an Admin user
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Agency
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Close Feedback |
Allows the user to close an existing feedback
Primary Scenario
When the agency marks a feedback as resolved, the feedback owner will be notified to check and close the feedback. If the feedback status is not updated by the owner for three days, the admin will be notified to close the feedback.
Secondary Scenario
If the user closes the feedback before the agency marks it as resolved, the agency will be notified of the feedback status update that the feedback owner made.
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Public Agency
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Delete Feedback |
Allows the user to remove a feedback from the system
This function will not be used under normal circumstances and is only reserved for the admin to rectify errors.
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Admin
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Mark Feedback Resolved |
Allows the user to mark a feedback as resolved
After resolving an issue posted by the public users, the agency will be able to use this function to inform them that it has been resolved and that the feedback should not be closed.
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Agency
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Vote on Feedback |
Allows the user to express support to an existing ‘open’ feedback posted by another user
Feedback voted by public users will be displayed on their personalized wall feed (DIsplay My Feedback).
This also helps gauge public interest level on a given feedback, as the more people voting on a particular feedback would generally mean a higher public interest level to get the issue resolved. This in turn helps the agencies to prioritize on which issues to resolve first.
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Public
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Comment on Feedback |
Allows the user to comment on an existing ‘open’ feedback
Users will be able to look at feedback entries posted by other users, and comment on them. This is useful when other users want to provide additional information on the feedback, ask questions to clarify anything regarding the feedback, or reply to a comment posted by another user on the feedback.
This also helps gauge public interest level on a given feedback, as the more people commenting on a particular feedback would generally mean a higher public interest level to get the issue resolved. This in turn helps the agencies to prioritize on which issues to resolve first.
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Public Agency Admin
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Agency Update |
Allows the agency to post updates on the feedback
Agencies can post updates or document important details on a section that works like a bulletin board for other users to take note of. There is only one main body field to post and update the content.
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Agency
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Set Feedback Status |
Sets and updates the status of feedback depending on the feedback progress
Feedback Status:
- New: Newly-created feedback defaults to this.
- In Progress: Tagged feedback defaults to this.
- Flagged as Resolved: Agencies can set status to this and inform user about it once issue is resolved for verification and closure.
- Resolved: Feedback that has been closed by either the feedback owner or admin.
When an agency requests for a feedback to be closed, the user who submitted the feedback will be notified to verify and close it. If the user does not respond within 3 days, the agency request will be forwarded to the admin for further actions.
If feedback owner closes a feedback before an agency requests it to be closed, the agency and admin will be notified on the feedback status update.
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Public Agency Admin
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Image (iOS only) |
Capture Image |
Allows the user to take a photo with their iPhone and save it into their camera roll
Photos taken are instantly saved into the user’s iPhone camera roll, and the user can choose to use the captured image as one of the feedback image.
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Public
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Load Image |
This allows the public user to bring up the camera roll library of the iPhone to select an image for creating the feedback.
This allows the public user to annotate the image with text and other freeform shapes like arrows and circles before they upload the image for the feedback.
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Public
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Annotate Image |
Allows the user to annotate the image before upload
This allows the public user to annotate the image with text and other freeform shapes like arrows and circles before they upload the image for the feedback.
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Public
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Crop Image |
Allows the user to crop an image to a fixed pre-determined resolution to optimize image viewing for feedback
The application will force the user to go through this cropping process for each image they intend to upload. This helps optimize the image for viewing on both web portal and mobile application, ensuring a consistent experience using the Public Feedback Platform.
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Public
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Upload Image |
Allows the user to upload an image for a feedback
This allows the public user to upload an image for a feedback. The user can upload a total of five images for one feedback.
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Public
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Location |
Add Location Details (iOS only) |
Allows the user to add location details for the feedback
Location details will be separated into two fields:
- Location
- Detailed Location
Location details can be added in two ways:
- Input location details manually
- Use GPS to input a rough location
Detailed Location details can only be input manually by the user.
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Public
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Find My Location (iOS only) |
Allows the user to find his/her current location using the iPhone’s GPS and WiFi triangulation
Location retrieved via GPS and WiFi triangulation might not be accurate.
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Public
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View Location Map |
Allows the user to look at a map with the location of the feedback pinpoint on it
This will help users to identify the location of the issue, for investigation, repair, and resolution purposes.
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Public Agency Admin
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Administrator (Web only) |
Assign Feedback |
Allows the administrator to assign a feedback to agencies by tagging them
Admin will be notified when a public user posts a new feedback.
This function then allows the Admin to tag relevant agencies to the feedback for resolution.
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Admin
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Suspend User |
Allows the administrator to suspend a user from the system
Suspended users will not be able to create, edit, or delete feedback.
They also cannot vote or comment on feedback.
They can only read feedback.
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Admin
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Delete User |
Allows the administrator to remove a user from the system
An admin will be able to remove only a public user.
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Admin
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View Agency Information |
Allows the administrator to view information on an agency
Admin can view the agency information to make judgement on how to assign or tag feedback.
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Admin
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Notification |
SMS Verification (iOS only) |
Sends a time-sensitive code to the user for registration purposes.
The system will send this code to public users when they register for a new account. This provides a two factor authentication (2FA) to ensure the validity of the public user.
The code will expire within five minutes for security purposes.
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Public
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Alert Notification |
Alert Notifications are displayed to the user when they are actively using the system. Users must either be on the web portal or in the application on their iPhone in order to get notified.
For all users:
Normal Alert
Sends a notification alert to users to inform them of feedback status updates
Feedback status updates includes new comments and feedback notes posted, new votes as well as any changes to the feedback including priorities set by the agencies.
These alerts will only be sent to users who are affiliated or invested in the given feedback:
- Public user: who have commented, voted, or is the one who posted the feedback
- Agency: who are tagged to the feedback
For Public and Admin users:
Alert Public/Admin to close feedback
Sends a notification alert to public users and admin to close feedback that has been flagged as resolved by agencies
Alert notifications for feedback flagged as resolved by agencies will be first sent to the public user (feedback owner). If the owner does not respond in three days, the system will then alert the admin.
For Agencies:
Alert Agency of newly tagged feedback
Sends a notification alert to agencies to inform them a new feedback has been posted and tagged to them
Alert notifications for feedback flagged as resolved by agencies will be first sent to the public user (feedback owner). If the owner does not respond in three days, the system will then alert the admin.
Admin can view the agency information to make judgement on how to assign or tag feedback.
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Public Agency Admin
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Push Notification (iOS only) |
Sends a push notification alert to iPhone users
Push Notifications are displayed to the user even if they are not currently using the application.
They can be configured for specific alert notifications to tailor to individual user’s privacy and requirement.
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Public
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Reporting |
Export Report |
Allows user to export list of feedback to an Excel or CSV format
The list of feedback is agency-specific.
Agencies will only be able to export the list of feedbacks they are tagged to.
Admin will be able to export the list of feedbacks of all agencies.
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Admin
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