IS480 Team wiki: 2014T1 AT Co JR User Testing3
AT+Co. Jr. | OVERVIEW | PROJECT MANAGEMENT | DOCUMENTATION |
[ MINUTES ] | [ PROTOTYPES ] | [ DIAGRAMS ] | [ SYSTEM DESIGN ] | [ TEST CASES ] |
Heuristic Testing | User Testing1 | User Testing2 | User Testing3 |
Overview
After 2 rounds of previous user testing on Merchant and Admin functions, refinements and improvements made together with the feedbacks from Prof Gan, Prof Woodard, and our supervisor Prof Hoi during midterm, we were ready to release TheFoodieMarket for real merchants and admin to test our website.
Purpose
1) Were the real merchants and admin able to accomplish each of the tasks without any help from the facilitators?
2) Do the merchants find the functions and their UI intuitive, easy to understand and use?
3) What are the merchants and admin likes, dislikes or preferences with regards to TheFoodieMarket?
4) Will merchants actually use TheFoodieMarket in future to promote their advertisements?
Scope Tested
Merchant | Admin |
---|---|
|
|
Consolidated Results
General Tester Profile
Our 3rd user testing was held on the 20th October 2014, at Tomo Izakaya, a Japanese restaurant that one of our sponsor owns, located in the hearts of Clarke Quay. A total of 5 testers graced this event, which 4 of them tested as merchants and 1 of them (a staff who manages the Face book page of Tomo Izakaya) tested under the admin role.
- Merchant Role
Name | Age | Gender | Company | Restaurant Name | Duration | Facilitator |
---|---|---|---|---|---|---|
Joyce Ying |
56 |
Female |
Oceans of the Seafood Pte Ltd |
Oceans of the Seafood Pte Ltd |
45 min |
Chengchi |
Christin Joyce Rico |
28 |
Female |
Oceans of the Seafood Pte Ltd |
Oceans of the Seafood Pte Ltd |
40 min |
Chengchi |
Dipak |
37 |
Male |
Tomo F&B Pte Ltd |
Akari @ Marina Boulevard |
35 min |
Pakleng |
Ibuki Horie |
32 |
Male |
Tomo F&B Pte Ltd |
Tomo Izakaya @ Clarke Quay |
30 min |
Pakleng |
- Admin Role
Name | Age | Gender | Company | Restaurant Name | Duration | Facilitator |
---|---|---|---|---|---|---|
Wahida Wahid |
25 |
Female |
Tomo F&B Pte Ltd |
Tomo Izakaya @ Clarke Quay |
30 min |
Pak leng |
Quantitative Responses
These are the consolidated findings from our User Test with our advertisers:
Qualitative Responses
Tester | Would you use TheFoodieMarket in the future to know of awesome F&B promotional advertisements and share it with your friends? Why? | List 2 or more things you LIKE about TheFoodieMarket and why? | List 2 or more things you DISLIKE about TheFoodieMarket and why? | Do you have any comments or recommendations about TheFoodieMarket from your experiences with it? |
---|---|---|---|---|
Loo Ting Yu |
Yes. It is easy to navigate and use and make some money. |
It allows me to know what are the good food places around. |
The black overlay when I go over pictures is a little irritating. |
No comments |
Roseline |
yes, can get to know great deals and earn money |
the website's aesthetic design is appealing (colours, font etc) and the idea of sharing ads is worth marketing |
Functions need to be slicker, success alerts need to be in place and validation of data |
Rectify the problems of validation of data, functionality as feedbacked in previous page |
Han Chuin Chi |
Yes. It is easy to use and we can earn vouchers! |
The concept and icon/grid style. |
The log in icon is not very intuitive and the website does not work well in minimised windows. |
Nope |
Yap Qiu Cheng |
if it offers many japanese cuisine i will use it. |
layout is consistent and colour is gentle to the eyes. |
UI OK. backend function need to improve on. |
Nil |
Benjamin |
Yes |
inbox notif & bookmark |
UI not intuitive enough for functionalities |
N.A |
Matthias Foo |
Yes, it is easy to use. |
Simple and usefu |
Nil |
Maybe allow users to leave comments on the deals. |
Guo yuxin |
yes. I like food deal! |
UI COLOR admin approval/reject/ function |
ICON IS TOO SMALL |
N.A |
Gladys Khong Zhi Xuan |
Yes if there are useful promotioins |
Easy to use, layout organized |
Notifications are not prominent enough. |
It would be good if I can use it on my mobile as well. Either as an app or b viewing through the phone's browser. |
Benjamin Liu |
No incentive for me to do so. probably to get more deals rather than me uploading deals. |
I liked the colors, i liked how the images are nicely placed. |
Nil |
Nil |
Ken |
nope. not a foodie |
Nil |
Nil |
Nil |
Delphine |
Yes. Nice interface! Sounds like a good idea to share good deals with my friends. |
Interface is simple and intuitive. Nothing too complicated or confusing. |
Lack of validation. Lack of success/failure messages for functions like creation of accounts and sending of feedback. |
Nil |
Wang Yidong |
Not really. Not a matured platform. Need more attractive products and users |
UI is very nice!!! |
focus more on function development, UI side only need minor modification? |
Nil |
Pearlyn Neo |
I will use it to know of F&B promotions |
I liked the colour of the UI |
I disliked the lack of security features |
Nil |
Han Shen |
Yes |
Whole concept sounds interesting & UI is attractive |
Notification alert needs to be added |
Nil |
Tian Wei |
Yes! I am a foodie |
Colourful advertisements look very attractive |
Will be better if there are more categories to choose from |
Nil |
Insights gained
Merchant Upload Function
1. Testers indicated the need to inform merchants regarding the ad image minimum/maximum size limit for the file uploader. 2. Ad description box can be improved further by starting the description box from the start
Merchant/Admin/Customer Mailbox Notification Function
1. Testers stated the need to have alert numbers at the respective homepages and on the inbox tabs to inform respective users of the presence of the incoming new notifications. 2. Notifications that are new and unread should be displayed the top of the notifications page and with a different color 3. With regards to Admin notifications of ads approval, testers stated that it would be good that the onclick of the notification content would automatically redirect admin to the “Pending Ads” section or alternatively, allow admin to directly approve/reject the advertisement directly from the notification.
Admin Create Merchant Function
1. Testers feed backed the when admin is creating merchant account on behalf on the merchant; the password should be automatically generated for privacy purposes.
Admin Read merchant Function
1. Testers expressed the “Accounts Table” wording convention was confusing and should be re-phrased. 2. They also mentioned that since there was a long list of merchant accounts, it would be good to have serial numbers and creation times of each merchant displayed in descending order.