IS480 Team wiki: 2013T2 AAN HT
Contents
Heuristic Feedback
Brief
Overall
Heuristics
Severity
Compiled Problems
Severity 4: Usability catastrophe
Severity 3: Major usability problem
Problem 1
Name | Unable to find the correct locker clusters | ||
Heuristic | 1. Visibility of system status | Severity | 3 = Major usability problem |
Description:
Users do not know where the exact lockers clusters are on the map. It is confusing to try and deduce which colors stand for locker and which stands for corridors. | |||
Proposed Solution:
Make use of a legend to indicate the color that represents locker for better visibility. |
Severity 2: Minor usability problem
Problem
Name | Too much white space on page | ||
Heuristic | 1. Visibility of system status | Severity | 2 = Minor usability problem |
Description:
Users will be shown a blank page with school name and level when they want to book new lockers. | |||
Proposed Solution:
Prompt users to select school and level in searchLocker.jsp rather than giving them a blank page to figure out. Alternatively, grey out the areas that users are not supposed to press on so that they'll have a better idea of what they are supposed to do first. |
Problem
Name | Able to access the book locker page even after students own a locker | ||
Heuristic | 1. User control and freedom | Severity | 2 = Minor usability problem |
Description:
User will still be able to go to the booking page after booking a locker which might be confusing as they will think that they can book more than one locker. | |||
Proposed Solution:
Grey out the booking page when users own a locker, or have a warning message on that page when they are trying to book again. |
Severity 1: Cosmetic problem only
Problem
Name | Misleading buttons on admin page | ||
Heuristic | 2. Match between system and the real world | Severity | 1 = Cosmetic problem only |
Description:
The plus button in admin locker management is confusing as user will think that they are allowed to add new lockers when pressing on any locker. Instead the button is for user to edit locker details. | |||
Proposed Solution:
Change the plus button to an edit button instead. |
Problem
Name | Misleading buttons on student locker details page | ||
Heuristic | 2. Match between system and the real world | Severity | 1 = Cosmetic problem only |
Description:
The report broken locker button is confusing as the symbol used is normally used as a settings button. | |||
Proposed Solution:
Change the report locker button to a warning button as suggested by some of the testers. |