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IS480 Team wiki: 2013T2 AAN HT

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Heuristic Feedback

Brief

Overall

Heuristics

Severity

Compiled Problems

Severity 4: Usability catastrophe

Severity 3: Major usability problem

Problem 1

Name Unable to find the correct locker clusters
Heuristic 1. Visibility of system status Severity 3 = Major usability problem
Description:

Users do not know where the exact lockers clusters are on the map. It is confusing to try and deduce which colors stand for locker and which stands for corridors.

Proposed Solution:

Make use of a legend to indicate the color that represents locker for better visibility.

Severity 2: Minor usability problem

Problem

Name Too much white space on page
Heuristic 1. Visibility of system status Severity 2 = Minor usability problem
Description:

Users will be shown a blank page with school name and level when they want to book new lockers.

Proposed Solution:

Prompt users to select school and level in searchLocker.jsp rather than giving them a blank page to figure out. Alternatively, grey out the areas that users are not supposed to press on so that they'll have a better idea of what they are supposed to do first.

Severity 1: Cosmetic problem only

Problem

Name Misleading buttons on admin page
Heuristic 2. Match between system and the real world Severity 1 = Cosmetic problem only
Description:

The plus button in admin locker management is confusing as user will think that they are allowed to add new lockers when pressing on any locker. Instead the button is for user to edit locker details.

Proposed Solution:

Change the plus button to an edit button instead.

Problem

Name Misleading buttons on student locker details page
Heuristic 2. Match between system and the real world Severity 1 = Cosmetic problem only
Description:

The report broken locker button is confusing as the symbol used is normally used as a settings button.

Proposed Solution:

Change the report locker button to a warning button as suggested by some of the testers.

Severity 0: I don't agree that this is a usability problem