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Difference between revisions of "IS480 Team wiki: 2013T2 AAN HT"

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|Colspan=4|'''Proposed Solution''':  
 
|Colspan=4|'''Proposed Solution''':  
 
Prompt users to select school and level in searchLocker.jsp rather than giving them a blank page to figure out. Alternatively, grey out the areas that users are not supposed to press on so that they'll have a better idea of what they are supposed to do first.  
 
Prompt users to select school and level in searchLocker.jsp rather than giving them a blank page to figure out. Alternatively, grey out the areas that users are not supposed to press on so that they'll have a better idea of what they are supposed to do first.  
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|}
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==== Problem ====
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{| class="wikitable centered" width="90%"
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|width="50pt"|'''Name'''
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|Colspan=3|Lack of explanation for the numbers that are shown after the admin choose to view lockers from a certain school
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|-
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|width="50pt"|'''Heuristic'''
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|width="40%"|5. Error prevention
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|width="50pt"|'''Severity'''
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|2 = Minor usability problem
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|-
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|Colspan=4|'''Description''':
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After admin chooses the school and level in admin locker management, they are simply shown a bunch of numbers which does not explain their purpose.
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|-
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|Colspan=4|'''Proposed Solution''':
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Those numbers are supposedly the number of unbooked lockers in each floor for that particular school, but it might be slightly confusing as to what admin are supposed to do with it. Provide an alert to indicate the actions that are supposed to be carried out.
 
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Revision as of 17:36, 16 February 2014



Heuristic Feedback

Brief

Overall

Heuristics

Severity

Compiled Problems

Severity 4: Usability catastrophe

Severity 3: Major usability problem

Problem 1

Name Unable to find the correct locker clusters
Heuristic 1. Visibility of system status Severity 3 = Major usability problem
Description:

Users do not know where the exact lockers clusters are on the map. It is confusing to try and deduce which colors stand for locker and which stands for corridors.

Proposed Solution:

Make use of a legend to indicate the color that represents locker for better visibility.

Severity 2: Minor usability problem

Problem

Name Too much white space on page
Heuristic 1. Visibility of system status Severity 2 = Minor usability problem
Description:

Users will be shown a blank page with school name and level when they want to book new lockers.

Proposed Solution:

Prompt users to select school and level in searchLocker.jsp rather than giving them a blank page to figure out. Alternatively, grey out the areas that users are not supposed to press on so that they'll have a better idea of what they are supposed to do first.

Problem

Name Lack of explanation for the numbers that are shown after the admin choose to view lockers from a certain school
Heuristic 5. Error prevention Severity 2 = Minor usability problem
Description:

After admin chooses the school and level in admin locker management, they are simply shown a bunch of numbers which does not explain their purpose.

Proposed Solution:

Those numbers are supposedly the number of unbooked lockers in each floor for that particular school, but it might be slightly confusing as to what admin are supposed to do with it. Provide an alert to indicate the actions that are supposed to be carried out.

Problem

Name Able to access the book locker page even after students own a locker
Heuristic 3. User control and freedom Severity 2 = Minor usability problem
Description:

User will still be able to go to the booking page after booking a locker which might be confusing as they will think that they can book more than one locker.

Proposed Solution:

Grey out the booking page when users own a locker, or have a warning message on that page when they are trying to book again.

Severity 1: Cosmetic problem only

Problem

Name Misleading buttons on admin page
Heuristic 2. Match between system and the real world Severity 1 = Cosmetic problem only
Description:

The plus button in admin locker management is confusing as user will think that they are allowed to add new lockers when pressing on any locker. Instead the button is for user to edit locker details.

Proposed Solution:

Change the plus button to an edit button instead.

Problem

Name Misleading buttons on student locker details page
Heuristic 2. Match between system and the real world Severity 1 = Cosmetic problem only
Description:

The report broken locker button is confusing as the symbol used is normally used as a settings button.

Proposed Solution:

Change the report locker button to a warning button as suggested by some of the testers.

Problem

Name No standardization for colors on the map
Heuristic 4. Consistency and standards Severity 1 = Cosmetic problem only
Description:

Different colors are used for locker cluster for different schools and it makes it difficult for users to know what is what.

Proposed Solution:

Use yellow to represent all the locker clusters in the different schools.

Problem

Name No standardization for colors on the map
Heuristic 5. Error prevention Severity 1 = Cosmetic problem only
Description:

Different colors are used for locker cluster for different schools and it makes it difficult for users to know what is what.

Proposed Solution:

Use yellow to represent all the locker clusters in the different schools.

Severity 0: I don't agree that this is a usability problem

Problem

Name Lack of filtering when admin view lockers
Heuristic 3. User control and freedom Severity 0 = I don't agree that this is a usability problem
Description:

Vendor and admin are unable to filter the search for locker other than by school, cluster or level. Should allow them to choose the kind of locker status they are interested in too, if not they will have to comb through tons of lockers just to find the correct information.

Proposed Solution:

Create a button that allows admin/vendor to filter for the locker status they are interested in.

Reasons for not implementing:

Admin will actually be able to see all the faulty lockers when they visit the vendor page, so it will be redundant to display the same information in two different pages..