Difference between revisions of "IS480 Team wiki: 2013T1 ThunderBolt Project Documentation Usability Test"
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+ | ===<div style="background: #d5a10d; padding: 15px; font-weight: bold; line-height: 0.3em"><font color= #FFFFFF>Internal Testing</font></div>=== | ||
+ | Internal testing was conducted using regression method at end of each iteration. Refer to our test plan, test case and results below.<br> | ||
+ | '''Click [https://www.dropbox.com/s/7o3heujyzj23na2/test_plan.docx here] for our test plan'''<br> | ||
+ | '''Click [https://www.dropbox.com/s/f6prulqjh3n3f6p/Test%20cases%20and%20results.xlsx here] for our test cases by iterations'''<br> | ||
+ | |||
===<div style="background: #d5a10d; padding: 15px; font-weight: bold; line-height: 0.3em"><font color= #FFFFFF>Usability Test 1</font></div>=== | ===<div style="background: #d5a10d; padding: 15px; font-weight: bold; line-height: 0.3em"><font color= #FFFFFF>Usability Test 1</font></div>=== | ||
====<font color="#200772">Date and Venue</font>==== | ====<font color="#200772">Date and Venue</font>==== | ||
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|} | |} | ||
− | ====<font color="#200772"> | + | ====<font color="#200772">Test Results</font>==== |
{| style="border: 1px solid darkgray; height:600px" | {| style="border: 1px solid darkgray; height:600px" | ||
|scope="row" width="1000" style="text-align: left; background: #eeeeee"| | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | <u>'''When asked about what do they like about our system:'''</u><br> | ||
+ | - '''9 out of 10''' said that UI is clean and intuitive<br> | ||
+ | - '''1 out of 10''' said that new system, better than nothing<br> | ||
+ | |||
+ | <u>'''What asked what they dislike about the system:'''</u><br> | ||
+ | - '''2 out of 10''' said that they are not sure how to check profile information<br> | ||
+ | - '''1 out of 10''' said that system is slow<br> | ||
+ | - '''1 out of 10''' not sure they can check booking history<br> | ||
+ | - '''1 out of 10''' said that no confirmation when delete booking<br> | ||
+ | - '''1 out of 10''' said that create schedule for Admin and Course Coordinator is not intuitive<br> | ||
+ | - '''1 out of 10''' said that abit too many clicks<br> | ||
+ | - '''1 out of 10''' encountered errors while performing tasks<br><br> | ||
+ | <u>'''Some of the issues they faced when performing tasks are:'''</u><br> | ||
+ | - '''2 out of 10''' said that they have problem checking their role in the system<br> | ||
+ | - '''1 out of 10''' face DB connection error<br> | ||
+ | - '''1 out of 10''' said that Safari browser unable to click down arrow<br> | ||
+ | - '''1 out of 10''' said that date and time field for edit booking is hard to use<br> | ||
+ | - '''1 out of 10''' said that they cant use SSO auto login, need to have manual login<br> | ||
+ | - '''1 out of 10''' said that email content is not sufficient | ||
+ | |||
+ | <u>'''Improvements they would like to have to have a better user experience:'''</u><br> | ||
+ | - '''1 out of 10''' wants the system to be faster<br> | ||
+ | - ''' 1 out of 10''' want to improve on buttons e.g Booking history<br> | ||
+ | - ''' 1 out of 10''' wants email header to be color-coded, easier for user to identify the status of the booking<br> | ||
+ | - '''1 out of 10''' wants lesser clicks<br> | ||
+ | - ''''1 out of 10''' wants tool-tip/Breadcrumbs<br><br> | ||
+ | '''Click here to see our Response Plan:''' [https://www.dropbox.com/s/2yrqpgp127c1ebh/Response%20Plan%20to%20User%20Testing%201.xlsx] | ||
+ | |||
[[Image:SurveyResult1.PNG|450px|left]][[Image:SurveyResult2.PNG|450px|center]]<br> | [[Image:SurveyResult1.PNG|450px|left]][[Image:SurveyResult2.PNG|450px|center]]<br> | ||
[[Image:SurveyResult3.PNG|450px|left]][[Image:SurveyResult4.PNG|450px|center]]<br> | [[Image:SurveyResult3.PNG|450px|left]][[Image:SurveyResult4.PNG|450px|center]]<br> | ||
− | ''' | + | '''Most Common Feedback for User Testing 1:'''<br> |
− | + | [[Image:UserTesting1MostCommonFeedback.PNG|480px]][[Image:UserTesting1MostCommonFeedback_2.PNG|480px]]<br><br> | |
− | + | [[Image:UserTesting1MostCommonFeedback_3.PNG|480px]][[Image:UserTesting1MostCommonFeedback_3_fixed.PNG|480px]] | |
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|} | |} | ||
+ | |||
====<font color="#200772">Documentation</font>==== | ====<font color="#200772">Documentation</font>==== | ||
{| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
|scope="row" width="330" style="text-align: left; background: #eeeeee"| | |scope="row" width="330" style="text-align: left; background: #eeeeee"| | ||
− | :1. '''Scenario Task Lists''' | + | :1. '''Test Plan''' |
+ | :#Test plan: [https://www.dropbox.com/s/7areb0bhin2l828/Usability%20Test%201%20Plan.pdf]<br> | ||
+ | :2. '''Scenario Task Lists''' | ||
:#Admin task: [https://www.dropbox.com/s/5e4wxzhzdk3ma97/Task%20List%20for%20Admin.pdf]<br> | :#Admin task: [https://www.dropbox.com/s/5e4wxzhzdk3ma97/Task%20List%20for%20Admin.pdf]<br> | ||
:#Course Coordinator task: [https://www.dropbox.com/s/x0sx78ws1k3i8j6/Task%20List%20for%20Course%20Coordinator.pdf]<br> | :#Course Coordinator task: [https://www.dropbox.com/s/x0sx78ws1k3i8j6/Task%20List%20for%20Course%20Coordinator.pdf]<br> | ||
:#Supervisor/Reviewer task: [https://www.dropbox.com/s/6nmrm1pbme9apy0/Task%20List%20for%20Supervisor.pdf]<br> | :#Supervisor/Reviewer task: [https://www.dropbox.com/s/6nmrm1pbme9apy0/Task%20List%20for%20Supervisor.pdf]<br> | ||
:#Student task: [https://www.dropbox.com/s/kjw9tagoy5ap42z/Task%20List%20for%20Student.pdf]<br> | :#Student task: [https://www.dropbox.com/s/kjw9tagoy5ap42z/Task%20List%20for%20Student.pdf]<br> | ||
− | : | + | :3. '''Qualtrics Survey Questions'''<br> |
:#Survey Link: [http://smusg.asia.qualtrics.com/SE/?SID=SV_1TilRZmAClTRIbz]<br> | :#Survey Link: [http://smusg.asia.qualtrics.com/SE/?SID=SV_1TilRZmAClTRIbz]<br> | ||
:#Survey Raw Result:[https://www.dropbox.com/s/7iu4qie9gibxr1p/User%20Testing%201%20Survey%20Raw%20Result.pdf]<br> | :#Survey Raw Result:[https://www.dropbox.com/s/7iu4qie9gibxr1p/User%20Testing%201%20Survey%20Raw%20Result.pdf]<br> | ||
− | :3. '''Participant Informed Consent Form'''<br> | + | :4. '''Participant Informed Consent Form'''<br> |
+ | :#Consent Form: [https://www.dropbox.com/s/imfibqb9moy7vtm/Participant%20Informed%20Constent%20Form.pdf] | ||
+ | |} | ||
+ | |||
+ | ===<div style="background: #d5a10d; padding: 15px; font-weight: bold; line-height: 0.3em"><font color= #FFFFFF>Usability Test 2</font></div>=== | ||
+ | ====<font color="#200772">Date and Venue</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | '''Date: 4 Oct 2013'''<br> | ||
+ | '''Time: 3.30pm - 7pm'''<br> | ||
+ | '''Venue: SIS Seminar Rm 2-2 '''<br> | ||
+ | |} | ||
+ | ====<font color="#200772">Participants</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | '''No. of Participants: 21'''<br> | ||
+ | '''Participant Profile:'''<br> | ||
+ | - Admin<br> | ||
+ | - Course Coordinator<br> | ||
+ | - 3 Supervisor/Reviewer<br> | ||
+ | - 2 TA<br> | ||
+ | - 15 Students completed IS480 and students doing IS480 next term<br> | ||
+ | [[Image:UT2Photo.png|400px]][[Image:UT1VSUT2participantprofile.png|530px]]<br><br> | ||
+ | |} | ||
+ | ====<font color="#200772">Scope of Test</font>==== | ||
+ | {| class="wikitable" style="text-align: center; height:50px" | ||
+ | |+ | ||
+ | |- | ||
+ | ! scope="col" width="150" style="background-color:#200772"| <font color="#ffffff">Function</font> | ||
+ | ! scope="col" width="50" style="background-color:#200772"| <font color="#ffffff">Admin</font> | ||
+ | ! scope="col" width="130" style="background-color:#200772"| <font color="#ffffff">Course Coordinator</font> | ||
+ | ! scope="col" width="50" style="background-color:#200772"| <font color="#ffffff">Supervisor/Reviewer</font> | ||
+ | ! scope="col" width="50" style="background-color:#200772"| <font color="#ffffff">TA</font> | ||
+ | ! scope="col" width="50" style="background-color:#200772"| <font color="#ffffff">Student</font> | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Single Sign On | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | ! scope="row" style="background-color:#eeeeee"|Role switching | ||
+ | |style="text-align: center;|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Create schedule | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|View schedule | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Edit schedule | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Archive schedule | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Create booking | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Add optional attendees | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|View booking | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Edit booking | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Delete booking | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Approve/Reject booking | ||
+ | |style="text-align: center;|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Reject booking with reason | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|View my bookings | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Supervisor Availability | ||
+ | |style="text-align: center;|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|TA sign up for filming | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Add default milestones | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Add required attendees for different milestones | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Set presentation duration | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |} | ||
+ | <br> | ||
+ | '''User Testing 2 has been expanded from User Testing 1 to include 5 more features, which are highlighted in yellow.''' | ||
+ | |||
+ | ====<font color="#200772">Testing Method</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | A list of tasks based on different scenarios were given to participants and they need to follow the scenarios and figure out how to complete them in the system. | ||
+ | Respective facilitators who sat beside them need to observe and record down how they were using the system to complete the task assigned.<br> | ||
+ | Upon completion of all tasks, participants were given a link to complete a questionnaire with regards to their experiences of using our system and feedback any issues they faced during testing or improvements they would like to see in the future. | ||
+ | |} | ||
+ | ====<font color="#200772">Test Results</font>==== | ||
+ | '''Comparison of User Testing 1 survey result and User Testing 2 survey result. Overall, MORE users agree with our system!<br>''' | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | |||
+ | [[Image:UT2SurveyResult1.png|470px]][[Image:UT2SurveyResult2.png|490px]]<br><br> | ||
+ | [[Image:UT2SurveyResult3.png|470px]][[Image:UT2SurveyResult4.png|490px]]<br><br> | ||
+ | '''Most common feedback from User Testing 2'''<br> | ||
+ | - Admin and Course Coordinator want to allow drag-n-drop when editing a booking<br> | ||
+ | - Admin and Course Coordinator also want to request for reason when students delete booking<br> | ||
+ | - Supervisors want their time slots to be pre-populate as unavailable instead of available<br> | ||
+ | - Students are not sure if their supervisor/reviewers receive email to approve their booking<br> | ||
+ | - TA wants to see other TAs' sign on on their availability page as well, so that they can swap with each other if can't make it last min<br> | ||
+ | '''Click here to see our Response Plan:''' [https://www.dropbox.com/s/w8mxojxaaziyp31/Response%20Plan%20to%20User%20Testing%202.xlsx]<br> | ||
+ | [[Image:UserTesting2MostCommonFeedback.png|450px]][[Image:UserTesting2MostCommonFeedback_2.png|450px]]<br><br> | ||
+ | [[Image:UserTesting2MostCommonFeedback_3.png|450px]][[Image:UserTesting2MostCommonFeedback_4.png|450px]]<br><br> | ||
+ | [[Image:UserTesting2MostCommonFeedback_5.png|450px]][[Image:UserTesting2MostCommonFeedback_6.png|450px]]<br><br> | ||
+ | |} | ||
+ | |||
+ | ====<font color="#200772">Documentation</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="330" style="text-align: left; background: #eeeeee"| | ||
+ | :1. '''Test Plan''' | ||
+ | :#Test plan: [https://www.dropbox.com/s/e9x0ly6loav73mp/Usability%20Test%202%20Plan.pdf]<br> | ||
+ | :2. '''Scenario Task Lists''' | ||
+ | :#Admin task: [https://www.dropbox.com/s/vgmdjkyxew3fguz/Task%20List%20for%20Admin.pdf]<br> | ||
+ | :#Course Coordinator task: [https://www.dropbox.com/s/gxbwylkunaxpoan/Task%20List%20for%20Course%20Coordinator.pdf]<br> | ||
+ | :#Supervisor/Reviewer task: [https://www.dropbox.com/s/rsxg54wa06ef5nj/Task%20List%20for%20Supervisor.pdf]<br> | ||
+ | :#TA task: [https://www.dropbox.com/s/4a9vxd850pzr6vx/Task%20List%20for%20TA.pdf] <br> | ||
+ | :#Student task: [https://www.dropbox.com/s/qro3qll9pvyxz1l/Task%20List%20for%20Student.pdf]<br> | ||
+ | :3. '''Qualtrics Survey Questions'''<br> | ||
+ | :#Survey Link: [http://smusg.asia.qualtrics.com/SE/?SID=SV_6KmS3VTUpoGHdml]<br> | ||
+ | :#Survey Raw Result:[https://www.dropbox.com/s/k0th7w46ocpfp8g/User%20Testing%202%20survey%20raw%20result.pdf]<br> | ||
+ | :4. '''Participant Informed Consent Form'''<br> | ||
+ | :#Consent Form: [https://www.dropbox.com/s/6ca0aaoew2n2zcs/Participant%20Informed%20Constent%20Form.pdf] | ||
+ | |} | ||
+ | |||
+ | ===<div style="background: #d5a10d; padding: 15px; font-weight: bold; line-height: 0.3em"><font color= #FFFFFF>Usability Test 3</font></div>=== | ||
+ | ====<font color="#200772">Date and Venue</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | '''Date: 18 Nov 2013'''<br> | ||
+ | '''Time: 2pm - 7pm'''<br> | ||
+ | '''Venue: SIS MR4.3'''<br> | ||
+ | |} | ||
+ | |||
+ | ====<font color="#200772">Participants</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | '''No. of Participants: 25'''<br> | ||
+ | '''Participant Profile:'''<br> | ||
+ | - Admin<br> | ||
+ | - 4 Supervisor/Reviewer<br> | ||
+ | - 3 TA<br> | ||
+ | - 17 Students<br> | ||
+ | [[Image:UT1-3ParticipantProfile.png|530px]]<br><br> | ||
+ | |} | ||
+ | ====<font color="#200772">Scope of Test</font>==== | ||
+ | {| class="wikitable" style="text-align: center; height:50px" | ||
+ | |+ | ||
+ | |- | ||
+ | ! scope="col" width="150" style="background-color:#200772"| <font color="#ffffff">Function</font> | ||
+ | ! scope="col" width="50" style="background-color:#200772"| <font color="#ffffff">Admin</font> | ||
+ | ! scope="col" width="130" style="background-color:#200772"| <font color="#ffffff">Course Coordinator</font> | ||
+ | ! scope="col" width="50" style="background-color:#200772"| <font color="#ffffff">Supervisor/Reviewer</font> | ||
+ | ! scope="col" width="50" style="background-color:#200772"| <font color="#ffffff">TA</font> | ||
+ | ! scope="col" width="50" style="background-color:#200772"| <font color="#ffffff">Student</font> | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Single Sign On | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | ! scope="row" style="background-color:#eeeeee"|Role switching | ||
+ | |style="text-align: center;|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Create schedule | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|View schedule | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Edit schedule | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Archive schedule | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Create booking | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Add optional attendees | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|View booking | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Edit booking | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Delete booking | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Approve/Reject booking | ||
+ | |style="text-align: center;|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Reject booking with reason | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Cancel booking | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|View my bookings | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Presentation subscription | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |- | ||
+ | ! scope="row" style="background-color:#eeeeee"|Supervisor Availability | ||
+ | |style="text-align: center;|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|TA sign up for filming | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|TA swap slots | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Add default milestones | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Add required attendees for different milestones | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#eeeeee"|Set presentation duration | ||
+ | |style="text-align: center;|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |style="text-align: center;"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|CSV file upload | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Manage users | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Generate reports | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|Admin/Faculty Dashboard | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |- | ||
+ | |||
+ | ! scope="row" style="background-color:#FBF8C7"|TA sign up dashboard | ||
+ | |style="text-align: center;background-color:#FBF8C7"|[[Image:transparent-green-checkmark.png|24px]] | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |style="text-align: center;background-color:#FBF8C7"|- | ||
+ | |- | ||
+ | |} | ||
+ | <br> | ||
+ | |||
+ | '''User Testing 3 has been expanded from User Testing 2 to include 8 more features, which are highlighted in yellow.''' | ||
+ | |||
+ | ====<font color="#200772">Testing Method</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | A list of tasks based on different scenarios were given to participants and they need to follow the scenarios and figure out how to complete them in the system. | ||
+ | Respective facilitators who sat beside them need to observe and record down how they were using the system to complete the task assigned.<br> | ||
+ | Upon completion of all tasks, participants were given a link to complete a questionnaire with regards to the quality of emails they received from the system. | ||
+ | |} | ||
+ | |||
+ | ====<font color="#200772">Test Results</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="1000" style="text-align: left; background: #eeeeee"| | ||
+ | |||
+ | '''Critical issues discovered during User Testing 3'''<br> | ||
+ | - Unable to handle conflicting concurrent actions. This happened when admin was trying to remove a faculty from the system while she was perform tasks in the system<br> | ||
+ | - Email ID mismatch. One of the faculty couldn't login to the system due to multiple different SSO IDs he has for different systems<br> | ||
+ | - Supervisors want their time slots to be pre-populate as unavailable instead of available<br> | ||
+ | - Some still complain that number of emails received were too much. The email on adding an optional attendee can be reduced<br> | ||
+ | [[Image:importanceofemail.PNG|400px]][[Image:languageofemail.PNG|400px]]<br> | ||
+ | |} | ||
+ | |||
+ | ====<font color="#200772">Documentation</font>==== | ||
+ | {| style="border: 1px solid darkgray; text-align: center;font-siz:14px; height:50px" | ||
+ | |scope="row" width="330" style="text-align: left; background: #eeeeee"| | ||
+ | :1. '''Test Plan''' | ||
+ | :#Test plan: [https://www.dropbox.com/s/oqw1gz0l05ikbxu/Usability%20Test%203%20Plan.pdf]<br> | ||
+ | :2. '''Scenario Task Lists''' | ||
+ | :#Supervisor/Reviewer task: [https://www.dropbox.com/s/nektjwquzloblyp/Task%20List%20for%20Supervisor.pdf]<br> | ||
+ | :#Student task: [https://www.dropbox.com/s/qxlkc8wmv90c6zr/Task%20List%20for%20Student.pdf]<br> | ||
+ | :#TA task: [https://www.dropbox.com/s/21eg48tpyx9x6t7/Task%20List%20for%20TA.pdf]<br> | ||
+ | :3. '''Qualtrics Survey Questions'''<br> | ||
+ | :#Survey Link: [http://smusg.asia.qualtrics.com/SE/?SID=SV_2fOb3G7Mh4ieRZr]<br> | ||
+ | :#Survey result: [https://www.dropbox.com/s/fn0ohswd5v4bd42/Survey%20Key%20Feedback.xlsx]<br> | ||
+ | :4. '''Participant Informed Consent Form'''<br> | ||
:#Consent Form: [https://www.dropbox.com/s/imfibqb9moy7vtm/Participant%20Informed%20Constent%20Form.pdf] | :#Consent Form: [https://www.dropbox.com/s/imfibqb9moy7vtm/Participant%20Informed%20Constent%20Form.pdf] | ||
|} | |} |
Latest revision as of 03:15, 26 November 2013
About Us | Project Overview | Project Management | Project Documentation |
Diagrams | Prototype | Usability Test | Meeting Minutes | Downloads |
Internal Testing
Internal testing was conducted using regression method at end of each iteration. Refer to our test plan, test case and results below.
Click here for our test plan
Click here for our test cases by iterations
Usability Test 1
Date and Venue
Date: 2 Sep 2013 |
Participants
No. of Participants: 10 |
Scope of Test
Testing Method
A list of tasks based on different scenarios were given to participants and they need to follow the scenarios and figure out how to complete them in the system.
Respective facilitators who sat beside them need to observe and record down how they were using the system to complete the task assigned. |
Test Results
When asked about what do they like about our system: What asked what they dislike about the system: Improvements they would like to have to have a better user experience: |
Documentation
Usability Test 2
Date and Venue
Date: 4 Oct 2013 |
Participants
No. of Participants: 21 |
Scope of Test
User Testing 2 has been expanded from User Testing 1 to include 5 more features, which are highlighted in yellow.
Testing Method
A list of tasks based on different scenarios were given to participants and they need to follow the scenarios and figure out how to complete them in the system.
Respective facilitators who sat beside them need to observe and record down how they were using the system to complete the task assigned. |
Test Results
Comparison of User Testing 1 survey result and User Testing 2 survey result. Overall, MORE users agree with our system!
|
Documentation
Usability Test 3
Date and Venue
Date: 18 Nov 2013 |
Participants
No. of Participants: 25 |
Scope of Test
User Testing 3 has been expanded from User Testing 2 to include 8 more features, which are highlighted in yellow.
Testing Method
A list of tasks based on different scenarios were given to participants and they need to follow the scenarios and figure out how to complete them in the system.
Respective facilitators who sat beside them need to observe and record down how they were using the system to complete the task assigned. |