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IS480 Team wiki: 2013T1 Kungfu Panda UT4

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Revision as of 01:40, 23 November 2013 by Yh.koon.2010 (talk | contribs)
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Informal Testing Deployment Exercise UT 1 UT 2 External UT UAT 1

Objectives

  • The usability of the application
  • Measure the time required for each test cases
  • To see the learning curve of our application


  • Date Conducted: 8 Nov 2013

Participants

  • All users are first time users
  • 30 students from SMU
  • From various faculty ie. SIS, SOL, SOA, SOB

Method

  • Students will be given a set of scenario to follow while conducting the test.
  • Observation is made by our team members
  • Students are timed for each individual task
    • Starting from the point they read finish the instruction to the point they complete the task

Scope

  1. Create Customer and Update Customer Details
  2. Create and Update Deposit Account
  3. Create and Update Loan Account
  4. Deposit & Withdrawal
  5. Bill Payment
  6. Overview and create Ibanking Account
  7. Customer View (by NRIC and Customer ID)
  8. Transactions (Partial & Full Loans)
  9. View Transaction History
  10. Direct Debit Authorisation
  11. Update Customer Details
  12. Credit Approval

Documents


KP UT2 Image.PNG

Results

Time Result

We have collated all the timings from our users.

KP UT2 Time Result.PNG

Observations


  • Some user may take a longer time to search for some button
  • Users are unsure of some terms
  • Cannot find settlement account
  • Checkbox for make default account does not work as after when updating and viewing account this field was not reflected
  • Confuse between Loan Amount and Asset Value



Feedbacks


Feedbacks - Quantitative
KP UT2a.PNG KP UT2b.PNG KP UT2c.PNG KP UT2d.PNG KP UT2e.PNG



Feedbacks - Qualitative

  • What do you think about the layout and design out the application?
    • Clean cut, Simple, Neat layout, Sleek
    • Information is well organized and legible
    • Plentiful of whitespaces, can make full use of it as some (loan) pages are quite cluttered
    • It is professional looking
    • Generally okay, navigational links on left side bar quite helpful


  • What did you like about our application?
    • It's easy to navigate around the application as the process of creating accounts etc is straight to the point.
    • Fast and responsive, Simple Design, Clear sections on the left menu
    • Its great. I am not a teller, but for someone with no experience, I am able to use it easily and achieve the target quite effortlessly.
    • It is mostly choosing between 2 or 3 option, we don't have to type a lot of things
    • Simple design and convenient to use


  • What did you dislike about our application?
    • Toggle function for filter is a little confusing, would be good if it can be clearer
    • Lacks authorization
    • Can be more professional looking in terms of design
    • Font size is small, cluttered of information
    • Unclear about the log out for client


  • What are some suggestions and improvement you have for our application?
    • Creating iBank account should have a button on its own, as users won't know they have to go to Overview page first.
    • Use checkboxes to indicate filter choices for Transaction History
    • If there's a decision to standardize the outlook of the application throughout the functions, do make full use of white spaces as certain text boxes or input boxes seems rather cluttered.
    • When big numbers are displayed, should have a comma to separate 000 [eg. $150,000 instead of the current 150000]
    • Colours can be used to place emphasis on certain actions or important (frequently used actions)


Changes