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Difference between revisions of "IS480 Team wiki: 2013T1 Kungfu Panda UT4"

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=== Coming up on 13 Nov ===
+
==Objectives==
 +
* The usability of the application
 +
* Measure the time required for each test cases
 +
 
 +
==Participants==
 +
* 30 students from SMU
 +
* A mix of Male (63%) & Female (37%)
 +
* From various faculty ie. SIS, SOE, SOA
 +
* All users are first time users
 +
 
 +
==Method==
 +
* Students will be given a set of scenario to follow while conducting the test.
 +
* Observation is made by our team members
 +
 
 +
==Scope==
 +
#Create Customer and Update Customer Details
 +
#Create and Update Deposit Account
 +
#Create and Update Loan Account
 +
#Deposit & Withdrawal
 +
#Bill Payment
 +
#Overview and create Ibanking Account
 +
#Customer View (by NRIC and Customer ID)
 +
#Transactions (Partial & Full Loans)
 +
#View Transaction History
 +
#Direct Debit Authorisation
 +
#Update Customer Details
 +
 
 +
==Documents==
 +
* [[Media:KP-UT 1 Scenarios New.docx|Test Scenarios]]
 +
* [[Media:KP-UT 1 Observation Form (Empty).xlsx|Observation Form]]
 +
* [[Media:KP-UT 1 Feedback Form (Empty).docx|Feedback Form]]
 +
* [[Media:KP-UT1 Observations and Feedbacks.xlsx|Final Observations and Feedbacks]]
 +
<br/>
 +
[[Image:KP UT2 Image.PNG|855x287px|center]]
 +
==Results==
 +
===Observations===
 +
<br/>
 +
* Users are confused with the date format when they attempted to key in the date instead of using the calendar
 +
* Users keyed in their family name together with the given name in the "Given Name" field, only to know that there is another field for Family Name.
 +
* User took some time to find the required fields to edit
 +
* Users are unsure of how to differentiate the deposit accounts they created
 +
* User edit the Asset Value field instead of the Loan Amount field to when making a loan
 +
* Users are insure if they had already completed the transaction as they are still in the same page.
 +
* User keyed in any value for password and only changed when they were being prompt about the error
 +
* Users cannot find the "create ibanking" button
 +
* User are confused of where to click after they have fill in the partial loan repayment form
 +
* After clicking on calculate, users are overwhelmed with the calculations
 +
* User is unclear of the filter toggles
 +
* User is confused with "Local number" and Cellphone"
 +
* Overview does not load when logged back in
 +
 
 +
<br/><br/>
 +
===Feedbacks===
 +
<br/>
 +
<u>'''Feedbacks - Quantitative'''</u>
 +
<br/>
 +
[[Image:KP UT1a.PNG|520x252px]]
 +
[[Image:KP UT1b.PNG|523x252px]]
 +
[[Image:KP UT1c.PNG|521x254px]]
 +
[[Image:KP UT1d.PNG|524x251px]]
 +
[[Image:KP UT1e.PNG|521x250px]]
 +
 
 +
<br/><br/>
 +
 
 +
<u>'''Feedbacks - Qualitative'''</u>
 +
<br/>
 +
* What do you think about the layout and design out the application?
 +
** Clean cut, Simple, Neat layout, Sleek
 +
** Information is well organized and legible
 +
** Plentiful of whitespaces, can make full use of it as some (loan) pages are quite cluttered
 +
** It is professional looking
 +
** Generally okay, navigational links on left side bar quite helpful
 +
<br/>
 +
* What did you like about our application?
 +
** It's easy to navigate around the application as the process of creating accounts etc is straight to the point.
 +
** Fast and responsive, Simple Design, Clear sections on the left menu
 +
** Its great. I am not a teller, but for someone with no experience, I am able to use it easily and achieve the target quite effortlessly.
 +
** It is mostly choosing between 2 or 3 option, we don't have to type a lot of things
 +
** Simple design and convenient to use
 +
<br/>
 +
* What did you dislike about our application?
 +
** Toggle function for filter is a little confusing, would be good if it can be clearer
 +
** Lacks authorization
 +
** Can be more professional looking in terms of design
 +
** Font size is small, cluttered of information
 +
** Unclear about the log out for client
 +
<br/>
 +
* What are some suggestions and improvement you have for our application?
 +
** Creating iBank account should have a button on its own, as users won't know they have to go to Overview page first.
 +
** Use checkboxes to indicate filter choices for Transaction History
 +
** If there's a decision to standardize the outlook of the application throughout the functions, do make full use of white spaces as certain text boxes or input boxes seems rather cluttered.
 +
** When big numbers are displayed, should have a comma to separate 000 [eg. $150,000 instead of the current 150000]
 +
** Colours can be used to place emphasis on certain actions or important (frequently used actions)
 +
<br/>
 +
== Changes ==
 +
<br/>

Revision as of 00:54, 23 November 2013

KP-NewHeader.PNG
Home About Us Project Overview Project Management User Testing Project Documents


Informal Testing Deployment Exercise UT 1 UT 2 External UT UAT 1

Objectives

  • The usability of the application
  • Measure the time required for each test cases

Participants

  • 30 students from SMU
  • A mix of Male (63%) & Female (37%)
  • From various faculty ie. SIS, SOE, SOA
  • All users are first time users

Method

  • Students will be given a set of scenario to follow while conducting the test.
  • Observation is made by our team members

Scope

  1. Create Customer and Update Customer Details
  2. Create and Update Deposit Account
  3. Create and Update Loan Account
  4. Deposit & Withdrawal
  5. Bill Payment
  6. Overview and create Ibanking Account
  7. Customer View (by NRIC and Customer ID)
  8. Transactions (Partial & Full Loans)
  9. View Transaction History
  10. Direct Debit Authorisation
  11. Update Customer Details

Documents


KP UT2 Image.PNG

Results

Observations


  • Users are confused with the date format when they attempted to key in the date instead of using the calendar
  • Users keyed in their family name together with the given name in the "Given Name" field, only to know that there is another field for Family Name.
  • User took some time to find the required fields to edit
  • Users are unsure of how to differentiate the deposit accounts they created
  • User edit the Asset Value field instead of the Loan Amount field to when making a loan
  • Users are insure if they had already completed the transaction as they are still in the same page.
  • User keyed in any value for password and only changed when they were being prompt about the error
  • Users cannot find the "create ibanking" button
  • User are confused of where to click after they have fill in the partial loan repayment form
  • After clicking on calculate, users are overwhelmed with the calculations
  • User is unclear of the filter toggles
  • User is confused with "Local number" and Cellphone"
  • Overview does not load when logged back in



Feedbacks


Feedbacks - Quantitative
KP UT1a.PNG KP UT1b.PNG KP UT1c.PNG KP UT1d.PNG KP UT1e.PNG



Feedbacks - Qualitative

  • What do you think about the layout and design out the application?
    • Clean cut, Simple, Neat layout, Sleek
    • Information is well organized and legible
    • Plentiful of whitespaces, can make full use of it as some (loan) pages are quite cluttered
    • It is professional looking
    • Generally okay, navigational links on left side bar quite helpful


  • What did you like about our application?
    • It's easy to navigate around the application as the process of creating accounts etc is straight to the point.
    • Fast and responsive, Simple Design, Clear sections on the left menu
    • Its great. I am not a teller, but for someone with no experience, I am able to use it easily and achieve the target quite effortlessly.
    • It is mostly choosing between 2 or 3 option, we don't have to type a lot of things
    • Simple design and convenient to use


  • What did you dislike about our application?
    • Toggle function for filter is a little confusing, would be good if it can be clearer
    • Lacks authorization
    • Can be more professional looking in terms of design
    • Font size is small, cluttered of information
    • Unclear about the log out for client


  • What are some suggestions and improvement you have for our application?
    • Creating iBank account should have a button on its own, as users won't know they have to go to Overview page first.
    • Use checkboxes to indicate filter choices for Transaction History
    • If there's a decision to standardize the outlook of the application throughout the functions, do make full use of white spaces as certain text boxes or input boxes seems rather cluttered.
    • When big numbers are displayed, should have a comma to separate 000 [eg. $150,000 instead of the current 150000]
    • Colours can be used to place emphasis on certain actions or important (frequently used actions)


Changes