Difference between revisions of "IS480 Team wiki: 2013T1 Kungfu Panda UT4"
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− | === | + | ==Objectives== |
+ | * The usability of the application | ||
+ | * Measure the time required for each test cases | ||
+ | |||
+ | ==Participants== | ||
+ | * 30 students from SMU | ||
+ | * A mix of Male (63%) & Female (37%) | ||
+ | * From various faculty ie. SIS, SOE, SOA | ||
+ | * All users are first time users | ||
+ | |||
+ | ==Method== | ||
+ | * Students will be given a set of scenario to follow while conducting the test. | ||
+ | * Observation is made by our team members | ||
+ | |||
+ | ==Scope== | ||
+ | #Create Customer and Update Customer Details | ||
+ | #Create and Update Deposit Account | ||
+ | #Create and Update Loan Account | ||
+ | #Deposit & Withdrawal | ||
+ | #Bill Payment | ||
+ | #Overview and create Ibanking Account | ||
+ | #Customer View (by NRIC and Customer ID) | ||
+ | #Transactions (Partial & Full Loans) | ||
+ | #View Transaction History | ||
+ | #Direct Debit Authorisation | ||
+ | #Update Customer Details | ||
+ | |||
+ | ==Documents== | ||
+ | * [[Media:KP-UT 1 Scenarios New.docx|Test Scenarios]] | ||
+ | * [[Media:KP-UT 1 Observation Form (Empty).xlsx|Observation Form]] | ||
+ | * [[Media:KP-UT 1 Feedback Form (Empty).docx|Feedback Form]] | ||
+ | * [[Media:KP-UT1 Observations and Feedbacks.xlsx|Final Observations and Feedbacks]] | ||
+ | <br/> | ||
+ | [[Image:KP UT2 Image.PNG|855x287px|center]] | ||
+ | ==Results== | ||
+ | ===Observations=== | ||
+ | <br/> | ||
+ | * Users are confused with the date format when they attempted to key in the date instead of using the calendar | ||
+ | * Users keyed in their family name together with the given name in the "Given Name" field, only to know that there is another field for Family Name. | ||
+ | * User took some time to find the required fields to edit | ||
+ | * Users are unsure of how to differentiate the deposit accounts they created | ||
+ | * User edit the Asset Value field instead of the Loan Amount field to when making a loan | ||
+ | * Users are insure if they had already completed the transaction as they are still in the same page. | ||
+ | * User keyed in any value for password and only changed when they were being prompt about the error | ||
+ | * Users cannot find the "create ibanking" button | ||
+ | * User are confused of where to click after they have fill in the partial loan repayment form | ||
+ | * After clicking on calculate, users are overwhelmed with the calculations | ||
+ | * User is unclear of the filter toggles | ||
+ | * User is confused with "Local number" and Cellphone" | ||
+ | * Overview does not load when logged back in | ||
+ | |||
+ | <br/><br/> | ||
+ | ===Feedbacks=== | ||
+ | <br/> | ||
+ | <u>'''Feedbacks - Quantitative'''</u> | ||
+ | <br/> | ||
+ | [[Image:KP UT1a.PNG|520x252px]] | ||
+ | [[Image:KP UT1b.PNG|523x252px]] | ||
+ | [[Image:KP UT1c.PNG|521x254px]] | ||
+ | [[Image:KP UT1d.PNG|524x251px]] | ||
+ | [[Image:KP UT1e.PNG|521x250px]] | ||
+ | |||
+ | <br/><br/> | ||
+ | |||
+ | <u>'''Feedbacks - Qualitative'''</u> | ||
+ | <br/> | ||
+ | * What do you think about the layout and design out the application? | ||
+ | ** Clean cut, Simple, Neat layout, Sleek | ||
+ | ** Information is well organized and legible | ||
+ | ** Plentiful of whitespaces, can make full use of it as some (loan) pages are quite cluttered | ||
+ | ** It is professional looking | ||
+ | ** Generally okay, navigational links on left side bar quite helpful | ||
+ | <br/> | ||
+ | * What did you like about our application? | ||
+ | ** It's easy to navigate around the application as the process of creating accounts etc is straight to the point. | ||
+ | ** Fast and responsive, Simple Design, Clear sections on the left menu | ||
+ | ** Its great. I am not a teller, but for someone with no experience, I am able to use it easily and achieve the target quite effortlessly. | ||
+ | ** It is mostly choosing between 2 or 3 option, we don't have to type a lot of things | ||
+ | ** Simple design and convenient to use | ||
+ | <br/> | ||
+ | * What did you dislike about our application? | ||
+ | ** Toggle function for filter is a little confusing, would be good if it can be clearer | ||
+ | ** Lacks authorization | ||
+ | ** Can be more professional looking in terms of design | ||
+ | ** Font size is small, cluttered of information | ||
+ | ** Unclear about the log out for client | ||
+ | <br/> | ||
+ | * What are some suggestions and improvement you have for our application? | ||
+ | ** Creating iBank account should have a button on its own, as users won't know they have to go to Overview page first. | ||
+ | ** Use checkboxes to indicate filter choices for Transaction History | ||
+ | ** If there's a decision to standardize the outlook of the application throughout the functions, do make full use of white spaces as certain text boxes or input boxes seems rather cluttered. | ||
+ | ** When big numbers are displayed, should have a comma to separate 000 [eg. $150,000 instead of the current 150000] | ||
+ | ** Colours can be used to place emphasis on certain actions or important (frequently used actions) | ||
+ | <br/> | ||
+ | == Changes == | ||
+ | <br/> |
Revision as of 00:54, 23 November 2013
Contents
Objectives
- The usability of the application
- Measure the time required for each test cases
Participants
- 30 students from SMU
- A mix of Male (63%) & Female (37%)
- From various faculty ie. SIS, SOE, SOA
- All users are first time users
Method
- Students will be given a set of scenario to follow while conducting the test.
- Observation is made by our team members
Scope
- Create Customer and Update Customer Details
- Create and Update Deposit Account
- Create and Update Loan Account
- Deposit & Withdrawal
- Bill Payment
- Overview and create Ibanking Account
- Customer View (by NRIC and Customer ID)
- Transactions (Partial & Full Loans)
- View Transaction History
- Direct Debit Authorisation
- Update Customer Details
Documents
Results
Observations
- Users are confused with the date format when they attempted to key in the date instead of using the calendar
- Users keyed in their family name together with the given name in the "Given Name" field, only to know that there is another field for Family Name.
- User took some time to find the required fields to edit
- Users are unsure of how to differentiate the deposit accounts they created
- User edit the Asset Value field instead of the Loan Amount field to when making a loan
- Users are insure if they had already completed the transaction as they are still in the same page.
- User keyed in any value for password and only changed when they were being prompt about the error
- Users cannot find the "create ibanking" button
- User are confused of where to click after they have fill in the partial loan repayment form
- After clicking on calculate, users are overwhelmed with the calculations
- User is unclear of the filter toggles
- User is confused with "Local number" and Cellphone"
- Overview does not load when logged back in
Feedbacks
Feedbacks - Qualitative
- What do you think about the layout and design out the application?
- Clean cut, Simple, Neat layout, Sleek
- Information is well organized and legible
- Plentiful of whitespaces, can make full use of it as some (loan) pages are quite cluttered
- It is professional looking
- Generally okay, navigational links on left side bar quite helpful
- What did you like about our application?
- It's easy to navigate around the application as the process of creating accounts etc is straight to the point.
- Fast and responsive, Simple Design, Clear sections on the left menu
- Its great. I am not a teller, but for someone with no experience, I am able to use it easily and achieve the target quite effortlessly.
- It is mostly choosing between 2 or 3 option, we don't have to type a lot of things
- Simple design and convenient to use
- What did you dislike about our application?
- Toggle function for filter is a little confusing, would be good if it can be clearer
- Lacks authorization
- Can be more professional looking in terms of design
- Font size is small, cluttered of information
- Unclear about the log out for client
- What are some suggestions and improvement you have for our application?
- Creating iBank account should have a button on its own, as users won't know they have to go to Overview page first.
- Use checkboxes to indicate filter choices for Transaction History
- If there's a decision to standardize the outlook of the application throughout the functions, do make full use of white spaces as certain text boxes or input boxes seems rather cluttered.
- When big numbers are displayed, should have a comma to separate 000 [eg. $150,000 instead of the current 150000]
- Colours can be used to place emphasis on certain actions or important (frequently used actions)
Changes