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IS480 Team wiki: 2013T1 Kungfu Panda UT3

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Revision as of 00:44, 23 November 2013 by Yh.koon.2010 (talk | contribs)
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Informal Testing Deployment Exercise UT 1 UT 2 External UT UAT 1


Objectives

  • The usability of the application
  • Measure the time required for each test cases

Participants

  • 30 students from SMU
  • A mix of Male (63%) & Female (37%)
  • From various faculty ie. SIS, SOE, SOA
  • All users are first time users

Method

  • Students will be given a set of scenario to follow while conducting the test.
  • Observation is made by our team members

Scope

  1. Create New Customer
  2. Create and Update Deposit Account
  3. Create and Update Loan Account
  4. Transactions (Deposit & Withdrawal)
  5. Transactions (Bill Payment)
  6. Overview and create Ibanking Account
  7. Customer View
  8. Transactions (Partial & Full Loans)
  9. View Transaction History
  10. Direct Debit Authorisation
  11. Update Customer Details

Documents


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Results

Observations


  • Users are confused with the date format when they attempted to key in the date instead of using the calendar
  • Users keyed in their family name together with the given name in the "Given Name" field, only to know that there is another field for Family Name.
  • User took some time to find the required fields to edit
  • Users are unsure of how to differentiate the deposit accounts they created
  • User edit the Asset Value field instead of the Loan Amount field to when making a loan
  • Users are insure if they had already completed the transaction as they are still in the same page.
  • User keyed in any value for password and only changed when they were being prompt about the error
  • Users cannot find the "create ibanking" button
  • User are confused of where to click after they have fill in the partial loan repayment form
  • After clicking on calculate, users are overwhelmed with the calculations
  • User is unclear of the filter toggles
  • User is confused with "Local number" and Cellphone"
  • Overview does not load when logged back in



Feedbacks


Feedbacks - Quantitative
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Feedbacks - Qualitative

  • What do you think about the layout and design out the application?
    • Clean cut, Simple, Neat layout, Sleek
    • Information is well organized and legible
    • Plentiful of whitespaces, can make full use of it as some (loan) pages are quite cluttered
    • It is professional looking
    • Generally okay, navigational links on left side bar quite helpful


  • What did you like about our application?
    • It's easy to navigate around the application as the process of creating accounts etc is straight to the point.
    • Fast and responsive, Simple Design, Clear sections on the left menu
    • Its great. I am not a teller, but for someone with no experience, I am able to use it easily and achieve the target quite effortlessly.
    • It is mostly choosing between 2 or 3 option, we don't have to type a lot of things
    • Simple design and convenient to use


  • What did you dislike about our application?
    • Toggle function for filter is a little confusing, would be good if it can be clearer
    • Lacks authorization
    • Can be more professional looking in terms of design
    • Font size is small, cluttered of information
    • Unclear about the log out for client


  • What are some suggestions and improvement you have for our application?
    • Creating iBank account should have a button on its own, as users won't know they have to go to Overview page first.
    • Use checkboxes to indicate filter choices for Transaction History
    • If there's a decision to standardize the outlook of the application throughout the functions, do make full use of white spaces as certain text boxes or input boxes seems rather cluttered.
    • When big numbers are displayed, should have a comma to separate 000 [eg. $150,000 instead of the current 150000]
    • Colours can be used to place emphasis on certain actions or important (frequently used actions)


Changes


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