IS480 Team wiki: 2013T1 Bankrevels Testing
Contents
Overview
Test Conducted | Date(s) | Venue | Documentation | Test Results |
---|---|---|---|---|
Heuristic Evaluation (Paper Prototype) |
27 June 2013 (Thursday), 29 June 2013 (Saturday) |
SMU | HE Execution Plan | HE Compiled Results |
Heuristic Evalutation
Objective
The objective of this Heuristic Evaluation is to understand the user-friendliness of the mock-up of the application and identify any potential usability issues.
Participants, Timing and Venue held
Number of participants: 5
Date and Time held: 27 June 2013 (5.30pm-6.30pm) and 29 June 2013 (1pm-2pm)
Venue: SMU
Implementation
Participants are given an overview of the application and the possible scenarios they are able to explore with the current prototype. Participants are guided by the facilitator to walkthrough all the possible scenarios. After exploring the application, participants are required to come up with 10 heuristic problems they encounter.
Functions Tested
No. | Functions Tested |
---|---|
1 | View account balance |
2 | View transaction history |
3 | Manage fund transfer |
4 | Verify user identity using 2FA |
5 | Manage bill payments |
6 | Create a new loan |
7 | Manage stocks |
Results and Follow-up
Problems are compiled and organized according to their severity ratings. Actions to be taken by the team are identified as well.
No. | Heuristic Problem | Severity Rating | Action to be taken |
---|---|---|---|
1 | Add / Remove button in bill payments | 4 | Rectified before HE on 29 June 2013 |
2 | Don’t understand how QuikPay works | 3 | Prototype to be updated with change |
3 | No mention of currency for fund transfer | 3 | Prototype to be updated with change |
4 | User Interface is not consistent | 3 | Prototype to be updated with change |
5 | Not sure where to find help when face problems | 3 | Problem to be rectified at the later stage of the project, team may publish a PDF manual on how to use app |
6 | Unclear cancel button for the fund transfer function | 3 | Prototype to be updated with change |
7 | Putting manual fund transfer and NFC fund transfer makes the page very messy | 2 | Prototype to be updated with change |
8 | Did not know the branch tab at the loan calculator page is expanadable | 2 | Prototype to be updated with change |
9 | Bill payment (and other more important functions) should have double confirmation once it is completed | 2 | Prototype to be updated with change |
10 | Long scrolls to get to the correct payee for fund transfer | 2 | Prototype to be updated with change |
11 | Not sure of what the application actually does, or serve what function to the user | 2 | Problem will not be solved, redundant. |
12 | Want to scroll instead of clicking “more” for more transaction history | 2 | Prototype to be updated with change |
13 | Dropdown List to select account | 2 | Prototype to be updated with change |
14 | Notifications should not only appear in the app but reminds the user when the app is not launched | 2 | Not a problem, we already intend to implement for the app, just that it is not reflected in the paper prototype |
15 | Headers and buttons look the same | 2 | Prototype to be updated with change |
16 | The calendar and time selection for the loan calculator function may be hard to view and use on the phone | 2 | Prototype to be updated with change |
17 | Unsure to key account number in fund transfer with or without dashes | 2 | Prototype to be updated with change |
18 | Unable to tell what RM stands for | 1 | Prototype to be updated with change |
19 | “Add new GIRO Arrangement” button is very small | 1 | Prototype to be updated with change. And button should not be at the bottom |
20 | Two dots for the stocks on the home page looks weird | 1 | Prototype to be updated with change |
21 | Effective search function for adding new stock tickers to watchlist | 1 | No action required. Search is already intended to be intuitive, just that it is not clearly reflected by the paper prototype |
22 | Other services button unnecessary | 1 | No action required. Team consensus to keep as “Other Services” first |
23 | Unable to view transaction history at a glance | 1 | Problem will not be rectified, not within project scope |
24 | Auto fill / Populated name | 1 | Prototype to be updated with change |
25 | SMU tBank logo which functions as a home button | 1 | Prototype to be updated with change |
26 | Spelling error of QuikPay | 1 | No action required. Problem will not be rectified, team consensus to use back ‘QuikPay’ |
27 | Stock ticker only appears on the home page | 1 | No action required. Problem will not be rectified, team consensus to stick with the original display for stock tickers |
28 | Filter the largest expense to the smallest expense | 0 | No action required. Filter function is already in place for transaction history. |
29 | Have notifications when users hit the minimum level that users have set previously to prevent overspending | 0 | No action required. Problem will not be rectified now, will be implemented if time allows in the future. |