IS480 Team wiki: 2012T2 box.us Process Analysis
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Process Analysis
VOLUNTEER MATCHING PROCESS
Empact has specifically identified the volunteer matching process to be the bottleneck in their entire operations. Based on a preliminary process analysis of the volunteer matching process, we have come up with 4 high-level phases of the volunteer matching process:
PROCESS STAKEHOLDERS
The volunteer matching process involves 3 different stakeholder groups:
- Volunteers: These are individuals, or group of individuals that sign up with Empact to be part of their volunteer pool.
- Empact Staff: The Empact staff that do the administrative work and the manual task of matching volunteers and NPO/SE with tasks that they are interested in and fits the skillsets required by the NPO/SE
- Non Profit Organisations/Social Enterprises(NPO/SE): These are the organizations that approach Empact for help in managing their events or to source for volunteers with the required skillsets.
TERMS USED
- Task: Discrete unit of work/activity that has to be completed by a volunteer
- Question: General enquiries that does not require the volunteer to be active
- Assignment: Big projects that are often times broken down into smaller tasks by Empact staffs
TO-BE PROCESS
As part of our collaborative partnership objective, BOX.US works closely with Empact to redefine their key business processes that will be handled by the system. For a clearer view please head to our google docs!
- Google Docs to our To-Be Process: To-Be Process
Registration
Volunteers:
NPO/SE:
Task and Task review
Execution Sub-Process
To check with Empact on what activities do they want to be within the system
Task Debrief Sub-Process
To check with Empact on what activities do they want to be within the system