IS480 Team wiki: 2012T2 box.us Process Analysis
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Process Analysis
VOLUNTEER MATCHING PROCESS
Empact has specifically identified the volunteer matching process to be the bottleneck in their entire operations. Based on a preliminary process analysis of the volunteer matching process, we have come up with 4 high-level phases of the volunteer matching process:
PROCESS STAKEHOLDERS
The volunteer matching process involves 3 different stakeholder groups:
- Volunteers: These are individuals, or group of individuals that sign up with Empact to be part of their volunteer pool.
- Empact Staff: The Empact staff that do the administrative work and the manual task of matching volunteers and NPO/SE with tasks that they are interested in and fits the skillsets required by the NPO/SE
- Non Profit Organisations/Social Enterprises(NPO/SE): These are the organizations that approach Empact for help in managing their events or to source for volunteers with the required skillsets.
TERMS USED
- Task: Discrete unit of work/activity that has to be completed by a volunteer
- Question: General enquiries that does not require the volunteer to be active
- Assignment: Big projects that are often times broken down into smaller tasks by Empact staffs
AS-IS PROCESS
The scope of our project does not cover process re-engineering. However, we have done a brief analysis of their current process to identify key design requirements for our system.
Registration Sub-Process
Volunteers:
NPO/SE:
Matching Sub-Process
Execution Sub-Process
To check with Empact on what activities do they want to be within the system
Task Debrief Sub-Process
To check with Empact on what activities do they want to be within the system
TO-BE PROCESS
This will be the new process.
Registration Sub-Process
Volunteers:
NPO/SE:
Matching Sub-Process