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Difference between revisions of "IS480 Team wiki: 2012T2 box.us Process Analysis"

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'''AS-IS PROCESS'''
+
'''TO-BE PROCESS'''
  
The scope of our project does not cover process re-engineering. However, we have done a brief analysis of their current process to identify key design requirements for our system.
+
As part of our collaborative partnership objective, BOX.US works closely with Empact to redefine their key business processes that will be handled by the system.  
  
'''Registration Sub-Process'''
+
'''Registration'''
  
 
Volunteers:
 
Volunteers:
  
[[Image:Volunteer Reg.jpg |1050px]]
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[[Image:Volunteer registration (to be).JPG |1050px]]
  
 
NPO/SE:
 
NPO/SE:
  
[[Image:As-Is(NPOs-NGOs_registration).jpg |1050px]]
+
[[Image:Npo registration to be.JPG |1050px]]
  
  
'''Matching Sub-Process'''
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'''Task'''
  
[[Image:Posting_Task_Assignment_ASIS.jpg |1050px]]
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[[Image:Posting task to be.JPG |1050px]]
  
[[Image:As-Is(Questions).jpg |1050px]]
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'''Questions'''
 +
[[Image:Questions to be.JPG |1050px]]
  
  
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To check with Empact on what activities do they want to be within the system
 
To check with Empact on what activities do they want to be within the system
 
 
'''TO-BE PROCESS'''
 
This will be the new process.
 
 
'''Registration Sub-Process'''
 
 
Volunteers:
 
 
[[Image:To-Be(VolunteerReg).jpg|1050px]]
 
 
NPO/SE:
 
 
[[Image:To-Be(NPOsNGOsReg).jpg|1050px]]
 
 
'''Matching Sub-Process'''
 
 
[[Image:To-Be(Posting Task Assignment).jpg|1050px]]
 
 
[[Image:To-Be(Questions).jpg|1050px]]
 

Revision as of 21:38, 20 February 2013

degree=90
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VOLUNTEER MATCHING PROCESS

Empact has specifically identified the volunteer matching process to be the bottleneck in their entire operations. Based on a preliminary process analysis of the volunteer matching process, we have come up with 4 high-level phases of the volunteer matching process:

Volunteer Matching HighLevel.jpg


PROCESS STAKEHOLDERS

The volunteer matching process involves 3 different stakeholder groups:

  • Volunteers: These are individuals, or group of individuals that sign up with Empact to be part of their volunteer pool.
  • Empact Staff: The Empact staff that do the administrative work and the manual task of matching volunteers and NPO/SE with tasks that they are interested in and fits the skillsets required by the NPO/SE
  • Non Profit Organisations/Social Enterprises(NPO/SE): These are the organizations that approach Empact for help in managing their events or to source for volunteers with the required skillsets.


TERMS USED

  • Task: Discrete unit of work/activity that has to be completed by a volunteer
  • Question: General enquiries that does not require the volunteer to be active
  • Assignment: Big projects that are often times broken down into smaller tasks by Empact staffs


TO-BE PROCESS

As part of our collaborative partnership objective, BOX.US works closely with Empact to redefine their key business processes that will be handled by the system.

Registration

Volunteers:

Volunteer registration (to be).JPG

NPO/SE:

Npo registration to be.JPG


Task

Posting task to be.JPG

Questions Questions to be.JPG


Execution Sub-Process

To check with Empact on what activities do they want to be within the system

Task Debrief Sub-Process

To check with Empact on what activities do they want to be within the system