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Difference between revisions of "IS480 Team wiki: 2012T2 Team Tenacity Project Overview"

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Revision as of 11:29, 21 October 2012


Home The Team Project Overview Project Management Project Documentation Learning Outcomes


Project Description

Our project aims to create an internally distributed web-based Enterprise Management System (EMS) for our client, SSH Motor Trading. The system will include key modules like inventory management module, order management module, customer management module and analytics module.

Motivation

The main motivation of doing this project is to implement an IT solution that would help in generating higher profits, removing inefficiencies and creating better customer experience for our client’s motor trading business.

Stakeholders

Client - Jonathan is the marketing manager of SSH Motor Trading. With the support from the senior management of the firm, he seeks to eliminate existing inefficiencies in their business process by harnessing the power of Information Technology.

Supervisor - Professor Alan Megargel

Deliverables

Outcomes - The deployment of a web-based Enterprise Management System (EMS). Value Statement - Higher profits, elimination of inefficiencies and better customer experience

Functional Requirements

Modules Functionalities
Identity/Role Management
  • Super User is to be created with all access rights
  • Super User is able to CRUD Identities
  • Super User is able to assign identities to roles (Sales Staff, Inventory Staff)
  • Super Users is able to grant privileges to roles
Inventory Management
  • Super User is able to CRUD inventory items
  • Warehouse Staff is able to CRU inventory items
  • Every CUD transaction will be logged
  • Inventory items include information on type, quantity, location, cost price (cannot be seen by warehouse guy), and selling price of car part
  • Inventory items will be categorized according to brand, model, date of entry and price range
  • A filter function will be built within IMM to facilitate easy retrieval of records
  • Filter function will allow searching parts by car brand, part type and price range
  • Inventory will be updated real time whenever there are changes
Order Management
  • Super User is able to CRUD Orders
  • Sales Staff is able to CRU Orders
  • Warehouse staff is able to read all Orders
  • Order Management displays all current orders and allows order to be made by sales staff by entering order details (validation will be done)
  • Order Management is able to generate delivery order and invoice (upon completion of order form)
  • Order Management will have order tracking (current status of order) and report generation function
  • Warehouse Staff will make use of orders information in order to know what to prepare for delivery
  • A pre-order enquiry function will allow users to check prices and other product details
Customer Management (CMM)
  • Super User is able to CRUD Customer information
  • Sales Staff is able to CRU customers information
  • CMM will be to generate all customer details - personal information, transaction history, payment status, credit history, credit rating
  • CMM will be able to list prospective customer details, their enquiries on parts / model / brand, and their quotations for parts / model / brand etc.
  • Super user and sales staff will search and update customers’ information (both prospective and current) based on their name / company / parts ordered / model enquired, ordered / brand enquired, ordered etc.
Analytics
  • Warehouse Space optimization
  • Price Recommendation - Using Break-Even percentage method, the system will automatically calculate the break-even selling price for individual car parts whenever there is an enquiry for the price. The variables required to calculate the break-even selling price (e.g. Total net income, total sales, total variable expenses and sales mix) for each item will be based on the year’s targets. Super user will be able to configure the variables at any point in time and the figures will be adjusted accordingly
  • Customer Behavioural Analysis