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Difference between revisions of "IS480 Team wiki: 2012T2 5 B 1 G Webapp User Tests"

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|-
 
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! scope="col" width="150" style="background:#CCCCCC| User Test  
 
! scope="col" width="150" style="background:#CCCCCC| User Test  
! scope="col" width="150" style="background:#CCCCCC| Date Conducted
+
! scope="col" width="150" style="background:#CCCCCC| Details
 +
! scope="col" width="150" style="background:#CCCCCC| Methodology
 
! scope="col" width="150" style="background:#CCCCCC| Documents for User Test
 
! scope="col" width="150" style="background:#CCCCCC| Documents for User Test
 
! scope="col" width="150" style="background:#CCCCCC| User Test Results
 
! scope="col" width="150" style="background:#CCCCCC| User Test Results
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|-
 
|-
 
|[[#Webapp_User_Test_1|Webapp UT1]]
 
|[[#Webapp_User_Test_1|Webapp UT1]]
|align="center"| 22 Jan 2013 (Tues)
+
|align="left"| Date: 22 Jan 2013 (Tues) <br> Participants: 2 retailers <br> Location: The Basement Cafe
 +
|align="center"| Paper Prototype
 
|align="center"| [[Media:Web_UT1_Execution_Plan.pdf|Web UT1 Execution Plan]]  
 
|align="center"| [[Media:Web_UT1_Execution_Plan.pdf|Web UT1 Execution Plan]]  
 
|align="center"| [[Media: UTWeb_Results.pdf| Web UT1 Results]]
 
|align="center"| [[Media: UTWeb_Results.pdf| Web UT1 Results]]
 
|-
 
|-
 
|[[#Webapp_User_Test_2|Webapp UT2]]
 
|[[#Webapp_User_Test_2|Webapp UT2]]
|align="center"| 25 Mar 2013 (Mon)
+
|align="left"| Date: 25 Mar 2013 (Mon)<br> Participants: 10 users (students) <br> Location: SIS SR 2-4
 +
|align="center"| (Webapp testing) Goals were given for users to complete
 
|align="center"| [[Media:Web_UT2_Execution_Plan.pdf|Web UT2 Execution Plan]] <br>
 
|align="center"| [[Media:Web_UT2_Execution_Plan.pdf|Web UT2 Execution Plan]] <br>
 
[[Media:Web_UT2_Instruction_sheet.pdf| Web UT2 Instructions Sheet]]<br>
 
[[Media:Web_UT2_Instruction_sheet.pdf| Web UT2 Instructions Sheet]]<br>
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|-
 
|-
 
|[[#Webapp_User_Test_3_.28Cathay_retailers.29|Webapp UT3]]
 
|[[#Webapp_User_Test_3_.28Cathay_retailers.29|Webapp UT3]]
|align="center"| 10 April 2013 (Wednesday)
+
|align="left"| Date: 10 April 2013 (Wednesday) <br> Participants: 6 retailers <br> Location: The Cathay
 +
|align="center"| (Webapp testing) Goals were given for retailers to complete
 
|align="center"| [[Media:5B1G_Web_UT3_Execution_Plan.pdf|Web UT3 Execution Plan]] <br>
 
|align="center"| [[Media:5B1G_Web_UT3_Execution_Plan.pdf|Web UT3 Execution Plan]] <br>
 
[[Media:Web_UT3_Instruction_Sheet.pdf| Web UT3 Instructions Sheet]]<br>
 
[[Media:Web_UT3_Instruction_Sheet.pdf| Web UT3 Instructions Sheet]]<br>
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|-
 
|-
 
|[[#Webapp_User_Test_4.28Cathay_retailers.29|Webapp UT4]]
 
|[[#Webapp_User_Test_4.28Cathay_retailers.29|Webapp UT4]]
|align="center"| 17 April 2013 (Wednesday)
+
|align="left"| 17 April 2013 (Wednesday) <br> Participants: 6 retailers <br> Location: The Cathay
 +
|align="center"| (Webapp testing) Goals were given for retailers to complete
 
|align="center"| [[Media:5B1G Web_UT4_Execution_Plan.pdf|Web UT4 Execution Plan]] <br>
 
|align="center"| [[Media:5B1G Web_UT4_Execution_Plan.pdf|Web UT4 Execution Plan]] <br>
 
[[Media:Web_UT4_Instructions_Sheet.pdf| Web UT4 Instructions Sheet]]<br>
 
[[Media:Web_UT4_Instructions_Sheet.pdf| Web UT4 Instructions Sheet]]<br>
 
|align="center"| [[Media:WebUT4_Results.pdf| Web UT4 Compiled Results]]
 
|align="center"| [[Media:WebUT4_Results.pdf| Web UT4 Compiled Results]]
 
|-
 
|-
|[[#Admin_Web_UT|Admin Web UT]]
+
|[[#Admin_Portal_UT|Admin Portal UT]]
|align="center"| 16 April 2013 (Tuesday)
+
|align="left"| 16 April 2013 (Tuesday) <br> Participants: 6 users <br> Location: SMU SIS SR 2-3
|align="center"| [[Media:Admin_Web_UT_Execution_Plan.pdf|Admin Web UT Execution Plan]] <br>
+
|align="center"| (Admin Portal  testing) Goals were given for users to complete
[[Media:Admin_Web_UT_Instructions_Sheet.pdf| Admin Web UT Instructions Sheet]]
+
|align="center"| [[Media:Admin_Web_UT_Execution_Plan.pdf|Admin Portal  UT Execution Plan]] <br>
|align="center"| [[Media:Admin_Web_UT_Results.pdf| Admin Web System Compiled Results]]
+
[[Media:5B1G_admin_Web_instruction_sheet.pdf| Admin Portal  UT Instructions Sheet]]
 +
|align="center"| [[Media:Admin_Web_UT_Results.pdf| Admin Portal  System Compiled Results]]
 
|-
 
|-
 
|}
 
|}
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|-
 
|-
 
!scope="row"  style=" text-align: center;"| 7
 
!scope="row"  style=" text-align: center;"| 7
 +
| Delete E-coupon
 +
|-
 +
!scope="row"  style=" text-align: center;"| 8
 
| Logout of application
 
| Logout of application
 
|-
 
|-
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====Objectives====
 
====Objectives====
*To obtain feedback from our users with regards to the usability of the retail admin system
+
*To obtain feedback from our users with regards to the usability of the Retailer Admin System
 
*To create an application that is user-friendly for retailers
 
*To create an application that is user-friendly for retailers
  
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====Data collection====
 
====Data collection====
 
Collecting of qualitative metrics
 
Collecting of qualitative metrics
*Facilitators will observe how the participants use the retail admin system during the testing procedure.
+
*Facilitators will observe how the participants use the Retailer Admin System during the testing procedure.
 
*Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.
 
*Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.
  
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* Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.
 
* Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.
  
====Features Tested for Retail Admin System====
+
====Features Tested for Retailer Admin System====
 
{| class="wikitable" style="text-align: center; height:25px"
 
{| class="wikitable" style="text-align: center; height:25px"
 
|+  
 
|+  
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====Objectives====
 
====Objectives====
*To obtain feedback from our retailers with regards to the usability of the retailer admin system
+
*To obtain feedback from our retailers with regards to the usability of the Retailer Admin System
 
*To create an application that is user-friendly for retailers
 
*To create an application that is user-friendly for retailers
  
Line 368: Line 378:
  
 
====Method====
 
====Method====
The retailer admin system was tested using a laptop . Each participant was given the [[media: Web_UT3_Instruction_sheet.pdf| Web UT3 Instruction Sheet]] and asked to circle how easy it was to complete each test case.
+
The Retailer Admin System was tested using a laptop . Each participant was given the [[media: Web_UT3_Instruction_sheet.pdf| Web UT3 Instruction Sheet]] and asked to circle how easy it was to complete each test case.
  
 
====Data collection====
 
====Data collection====
 
Collecting of qualitative metrics
 
Collecting of qualitative metrics
*Facilitators will observe how the participants use the retail admin system during the testing procedure.
+
*Facilitators will observe how the participants use the Retailer Admin System during the testing procedure.
 
*Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.
 
*Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.
  
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* Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.
 
* Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.
  
====Features Tested for Retail Admin System====
+
====Features Tested for Retailer Admin System====
 
{| class="wikitable" style="text-align: center; height:25px"
 
{| class="wikitable" style="text-align: center; height:25px"
 
|+  
 
|+  
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[[Image:5B1G UT 3 problem.png|580px]]
 
[[Image:5B1G UT 3 problem.png|580px]]
 +
 +
===<div style="width: 100%; filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#00BBBB', endColorstr='#00BBBB'); background: -webkit-gradient(linear, left top, left bottom, from(#00BBBB), to(#00BBBB)); background: -moz-linear-gradient(top, #00BBBB, #00BBBB); padding:3px; margin-top: 15px; line-height: 1.2em; color:white">Gallery</div>===
 +
 +
{| class="wikitable" style="text-align: center; height:130px"
 +
! scope="col" width="100" style="background:none;border-top: 1px solid #ffffff; border-right: 1px solid #ffffff; border-left: 1px solid #ffffff"|
 +
| style="border-bottom:1px solid #ffffff; border-top:1px ; background:none;border: 1px solid #ffffff" width="5%" | &nbsp;
 +
! scope="col" width="100" style="background:none;border-top: 1px solid #ffffff; border-right: 1px solid #ffffff; border-left: 1px solid #ffffff"|
 +
| style="border-bottom:1px solid #ffffff; border-top:1px solid #ffffff; background:none;border: 1px solid #ffffff" width="5%" | &nbsp;
 +
! scope="col" width="100" style="background:none;border-top: 1px solid #ffffff; border-right: 1px solid #ffffff; border-left: 1px solid #ffffff"|
 +
|-
 +
 +
!scope="row"  style=" text-align: center;"|
 +
[[Image:JShoes 5B1G.jpg|280px]]
 +
| style="border-bottom:1px solid #ffffff; background: #ffffff; color: #FFFFFF; font-weight: bold; padding: 10px 15px 0 15px; font-size: 26px;" valign="top"|
 +
|  color: #000000; padding: 0px 4px 0 0px; font-size: 13px;" valign="top" align="center"  |
 +
[[image: CreaTeaf Waffles.jpg|280px]]
 +
| style="border-bottom:1px solid #ffffff; background: #ffffff; color: #FFFFFF; font-weight: bold; padding: 10px 15px 0 15px; font-size: 26px;" valign="top"|
 +
|  color: #000000; padding: 0px 4px 0 0px; font-size: 13px;" valign="top" align="center"  |
 +
[[image:Marcella 5b1G.JPG|280px]]
 +
|-
 +
 +
!scope="row"  style=" text-align: center;"|
 +
[[Image: St Games 5B1G.JPG|280px]]
 +
| style="border-bottom:1px solid #ffffff; background: #ffffff; color: #FFFFFF; font-weight: bold; padding: 10px 15px 0 15px; font-size: 26px;" valign="top"|
 +
|  color: #000000; padding: 0px 4px 0 0px; font-size: 13px;" valign="top" align="center"  |
 +
[[image: Popeyes 5B1G.jpg|280px]]
 +
| style="border-bottom:1px solid #ffffff; background: #ffffff; color: #FFFFFF; font-weight: bold; padding: 10px 15px 0 15px; font-size: 26px;" valign="top"|
 +
|  color: #000000; padding: 0px 4px 0 0px; font-size: 13px;" valign="top" align="center"  |
 +
[[image:Gong Cha 5B1G.jpg|280px]]
 +
|-
 +
 +
|}
  
 
=<div style="width: 100%; filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#009999', endColorstr='#009999'); background: -webkit-gradient(linear, left top, left bottom, from(#009999), to(#009999)); background: -moz-linear-gradient(top, #009999, #009999); padding:3px; margin-top: 15px; line-height: 1.2em; color:white">Webapp User Test 4(Cathay retailers)</div>=
 
=<div style="width: 100%; filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#009999', endColorstr='#009999'); background: -webkit-gradient(linear, left top, left bottom, from(#009999), to(#009999)); background: -moz-linear-gradient(top, #009999, #009999); padding:3px; margin-top: 15px; line-height: 1.2em; color:white">Webapp User Test 4(Cathay retailers)</div>=
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====Objectives====
 
====Objectives====
*To obtain feedback from our retailers with regards to the usability of the retailer admin system with the updated changes from the last user test
+
*To obtain feedback from our retailers with regards to the usability of the Retailer Admin System with the updated changes from the last user test
  
 
====Details: ====
 
====Details: ====
Line 437: Line 479:
  
 
====Method====
 
====Method====
The retailer admin system was tested using a laptop . Each participant was given the [[media: 5B1G_Web_UT4_Instruction_sheet.pdf| Web UT4 Instruction Sheet]] and asked to circle how easy it was to complete each test case.
+
The Retailer Admin System was tested using a laptop . Each participant was given the [[media: 5B1G_Web_UT4_Instruction_sheet.pdf| Web UT4 Instruction Sheet]] and asked to circle how easy it was to complete each test case.
  
 
====Data collection====
 
====Data collection====
 
Collecting of qualitative metrics
 
Collecting of qualitative metrics
*Facilitators will observe how the participants use the retail admin system during the testing procedure.
+
*Facilitators will observe how the participants use the Retailer Admin System during the testing procedure.
 
*Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.
 
*Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.
  
Line 447: Line 489:
 
* Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.
 
* Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.
  
====Features Tested for Retail Admin System====
+
====Features Tested for Retailer Admin System====
 
{| class="wikitable" style="text-align: center; height:25px"
 
{| class="wikitable" style="text-align: center; height:25px"
 
|+  
 
|+  
Line 494: Line 536:
 
* [[Media:WebUT4_Results.pdf| Web UT4 Compiled Results]]
 
* [[Media:WebUT4_Results.pdf| Web UT4 Compiled Results]]
  
=<div style="width: 100%; filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#009999', endColorstr='#009999'); background: -webkit-gradient(linear, left top, left bottom, from(#009999), to(#009999)); background: -moz-linear-gradient(top, #009999, #009999); padding:3px; margin-top: 15px; line-height: 1.2em; color:white">Admin Web UT</div>=
+
=<div style="width: 100%; filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#009999', endColorstr='#009999'); background: -webkit-gradient(linear, left top, left bottom, from(#009999), to(#009999)); background: -moz-linear-gradient(top, #009999, #009999); padding:3px; margin-top: 15px; line-height: 1.2em; color:white">Admin Portal UT</div>=
  
 
===<div style="width: 100%; filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#00BBBB', endColorstr='#00BBBB'); background: -webkit-gradient(linear, left top, left bottom, from(#00BBBB), to(#00BBBB)); background: -moz-linear-gradient(top, #00BBBB, #00BBBB); padding:3px; margin-top: 15px; line-height: 1.2em; color:white">How We Conducted the UT</div>===
 
===<div style="width: 100%; filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#00BBBB', endColorstr='#00BBBB'); background: -webkit-gradient(linear, left top, left bottom, from(#00BBBB), to(#00BBBB)); background: -moz-linear-gradient(top, #00BBBB, #00BBBB); padding:3px; margin-top: 15px; line-height: 1.2em; color:white">How We Conducted the UT</div>===
  
 
====Objectives====
 
====Objectives====
*To obtain feedback from our with regards to the usability of the admin web system
+
*To obtain feedback from our with regards to the usability of the Admin Portal
 
*To create an application that is user-friendly for administrators
 
*To create an application that is user-friendly for administrators
  
 
====Details: ====
 
====Details: ====
*Participants: 6 retailers
+
*Participants: 6 users
*Venue: The Cathay
+
*Venue: SMU SIS SR 2-3
 
*Date: 16th Apr 2013 (Tuesday)
 
*Date: 16th Apr 2013 (Tuesday)
*Duration: 6 hours (each individual: 20-30mins)
+
*Duration: 2 hours (each individual: 20-30mins)
  
 
====Method====
 
====Method====
The admin web system was tested using a laptop . Each participant was given the [[media: 5B1G admin web instruction sheet.pdf| Admin Web Instruction Sheet]] and asked to circle how easy it was to complete each test case.
+
The Admin Portal was tested using a laptop . Each participant was given the [[media: 5B1G admin Web instruction sheet.pdf| Admin Portal Instruction Sheet]] and asked to circle how easy it was to complete each test case.
  
 
====Data collection====
 
====Data collection====
 
Collecting of qualitative metrics
 
Collecting of qualitative metrics
*Facilitators will observe how the participants use the admin web system during the testing procedure.
+
*Facilitators will observe how the participants use the Admin Portal during the testing procedure.
*Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.
+
*Upon completion of the Admin Portal user test, the participant will be asked to give their feedback on the usability of the application.
  
 
Collecting of quantitative metrics
 
Collecting of quantitative metrics
 
* Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.
 
* Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.
  
====Features Tested for Admin Web System====
+
====Features Tested for Admin Portal====
 
{| class="wikitable" style="text-align: center; height:25px"
 
{| class="wikitable" style="text-align: center; height:25px"
 
|+  
 
|+  
Line 549: Line 591:
  
 
====Download the results here: ====
 
====Download the results here: ====
* [[Media:5B1G Admin_Web_UT_results.pdf| Admin Web System Compiled Results]]
+
* [[Media:5B1G Admin_Web_UT_Results.pdf| Admin Portal Compiled Results]]

Latest revision as of 12:04, 21 April 2013

5B1G Logo.png


Home

Our Team/Sponsors

Project Overview

Project Management

Project Documentation

Usability Documentation

Learning Outcomes


Count Me In User Tests

Webapp User Tests

Prototypes & Mockups


Summary of User Tests Documentation
User Test Details Methodology Documents for User Test User Test Results
Webapp UT1 Date: 22 Jan 2013 (Tues)
Participants: 2 retailers
Location: The Basement Cafe
Paper Prototype Web UT1 Execution Plan Web UT1 Results
Webapp UT2 Date: 25 Mar 2013 (Mon)
Participants: 10 users (students)
Location: SIS SR 2-4
(Webapp testing) Goals were given for users to complete Web UT2 Execution Plan

Web UT2 Instructions Sheet

Web UT2 Compiled Results
Webapp UT3 Date: 10 April 2013 (Wednesday)
Participants: 6 retailers
Location: The Cathay
(Webapp testing) Goals were given for retailers to complete Web UT3 Execution Plan

Web UT3 Instructions Sheet

Web UT3 Compiled Results
Webapp UT4 17 April 2013 (Wednesday)
Participants: 6 retailers
Location: The Cathay
(Webapp testing) Goals were given for retailers to complete Web UT4 Execution Plan

Web UT4 Instructions Sheet

Web UT4 Compiled Results
Admin Portal UT 16 April 2013 (Tuesday)
Participants: 6 users
Location: SMU SIS SR 2-3
(Admin Portal testing) Goals were given for users to complete Admin Portal UT Execution Plan

Admin Portal UT Instructions Sheet

Admin Portal System Compiled Results

Webapp User Test 1

How We Conducted the UT

Objectives

The main objectives of this user test are:

  • To obtain feedback from our users with regards to the layout and business logic in our application

Details:

  • Participants: 2 retailers
  • Venue: SMU, The Basement Café
  • Date: 22nd Jan 2013 (Tuesday)
  • Duration: 2 hours
  • Environment: “Sit at a table” setting

Method

We conducted the user test using a low-fidelity paper prototype using the mock up designs of the web application and the participants were given the freedom to explore the application by themselves.

Data collection

Collecting of qualitative metrics

  • We will observe how the participants use the application during the testing procedure.
  • Upon completion of the paper prototype, the participant will be asked to give their feedback on usability and business rules behind the application.

Features Tested

S/N Feature
1 Login with an account
2 Upload e-coupons
3 Edit pending e-coupons
4 View published e-coupons
5 View expired e-coupons
6 View Business Intelligence for published and expired e-coupons
7 Delete E-coupon
8 Logout of application

Gallery

   

5B1G IMG 5073.JPG

5B1G IMG 5074.JPG

5B1G IMG 5075.JPG

IMG 5076.JPG

5B1G IMG 5077.JPG

5B1G IMG 5078.JPG

Results

Results

Download link available here: Web UT Results

Observations

S/N Observation
1 The user did not have any major problems regarding the usability the application
2 They were more concerned about the business logic, they asked about whether they need to upload or select an individual product, because sometimes they offer discounts like “10% off all mains” rather than discount for an individual product
3 Overall, they were quite fascinated by the analytics that the application can produce

Feedback

S/N Feedback
1 “Tagging an e-coupon to a product may not be always applicable, because sometimes we just want to entice people to come and patronize the restaurants, thus we may have a promotion for bulk items”
2 “Maybe you could limit the number of coupons we can give out because sometimes when we conduct an offer, we do not have sufficient stock”

Changes Made

Features Tested

S/N Feedback Change Made
1 “Tagging an e-coupon to a product may not be always applicable, because

sometimes we just want to entice people to come and patronize the restaurants, thus we may have a promotion for bulk items”

The user does not need to tag a product to the coupon. We reduced it to a 1-step upload process instead of a 2-step upload process.
2 ““Maybe you could limit the number of coupons we can give out because

sometimes when we conduct an offer, we do not have sufficient stock”

We included a new field for the retailer to enter the limit on the number of coupons (optional)

Webapp User Test 2

How We Conducted the UT

Objectives

  • To obtain feedback from our users with regards to the usability of the Retailer Admin System
  • To create an application that is user-friendly for retailers

Details:

  • Participants: 10 users
  • Venue: SIS SR 2-4
  • Date: 25th Mar 2013 (Monday)
  • Duration: 4 hours (each individual: 20-30mins)

Method

The actual application was tested this time using a laptop. Each participant was given the Web UT2 Instruction Sheet and asked to circle how easy it was to complete each test case.

Data collection

Collecting of qualitative metrics

  • Facilitators will observe how the participants use the Retailer Admin System during the testing procedure.
  • Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.

Collecting of quantitative metrics

  • Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.

Features Tested for Retailer Admin System

S/N Feature
1 Create a retail account
2 Login
3 Upload new E-coupon
4 Edit Pending E-coupon
5 Copy E-coupon
6 Delete E-coupon
7 View Published E-coupon statistics
8 Logout

Results

Download the results here:

Compiled Problems & Proposed Solutions

5B1G WebUT2 Prob1.png

5B1G WebUT2 Prob2.png

Gallery

   

5B1G WebUT2 1.JPG

5B1G WebUT2 2.JPG

5B1G WebUT2 3.JPG

5B1G WebUT2 4.JPG

5B1G WebUT2 5.JPG

5B1G WebUT2 6.JPG

5B1G WebUT2 7.JPG

5B1G WebUT2 8.JPG

5B1G WebUT2 9.JPG

Webapp User Test 3 (Cathay retailers)

How We Conducted the UT

Objectives

  • To obtain feedback from our retailers with regards to the usability of the Retailer Admin System
  • To create an application that is user-friendly for retailers

Details:

  • Participants: 6 retailers
  • Venue: The Cathay
  • Date: 10th Apr 2013 (Wedneday)
  • Duration: 6 hours (each individual: 20-30mins)

Method

The Retailer Admin System was tested using a laptop . Each participant was given the Web UT3 Instruction Sheet and asked to circle how easy it was to complete each test case.

Data collection

Collecting of qualitative metrics

  • Facilitators will observe how the participants use the Retailer Admin System during the testing procedure.
  • Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.

Collecting of quantitative metrics

  • Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.

Features Tested for Retailer Admin System

S/N Feature
1 Create a retail account
2 Login
3 Upload new E-coupon
4 Edit Pending E-coupon
5 Copy E-coupon
6 Delete E-coupon
7 View published E-coupon statistics
8 Delete E-coupon
9 Logout

Results

Download the results here:

Compiled Problems & Proposed Solutions

5B1G UT 3 problem.png

Gallery

   

JShoes 5B1G.jpg

CreaTeaf Waffles.jpg

Marcella 5b1G.JPG

St Games 5B1G.JPG

Popeyes 5B1G.jpg

Gong Cha 5B1G.jpg

Webapp User Test 4(Cathay retailers)

How We Conducted the UT

Objectives

  • To obtain feedback from our retailers with regards to the usability of the Retailer Admin System with the updated changes from the last user test

Details:

  • Participants: 6 retailers
  • Venue: The Cathay
  • Date: 17th Apr 2013 (Wedneday)
  • Duration: 6 hours (each individual: 20-30mins)

Method

The Retailer Admin System was tested using a laptop . Each participant was given the Web UT4 Instruction Sheet and asked to circle how easy it was to complete each test case.

Data collection

Collecting of qualitative metrics

  • Facilitators will observe how the participants use the Retailer Admin System during the testing procedure.
  • Upon completion of the web user test, the participant will be asked to give their feedback on the usability of the application.

Collecting of quantitative metrics

  • Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.

Features Tested for Retailer Admin System

S/N Feature
1 Create a retail account
2 Login
3 Upload new E-coupon
4 Crop new E-coupon
5 Edit Pending E-coupon
6 Copy E-coupon
7 Delete E-coupon
8 View Published E-coupon statistics
9 View or export BI report
10 Delete E-coupon
11 Logout

Results

Download the results here:

Admin Portal UT

How We Conducted the UT

Objectives

  • To obtain feedback from our with regards to the usability of the Admin Portal
  • To create an application that is user-friendly for administrators

Details:

  • Participants: 6 users
  • Venue: SMU SIS SR 2-3
  • Date: 16th Apr 2013 (Tuesday)
  • Duration: 2 hours (each individual: 20-30mins)

Method

The Admin Portal was tested using a laptop . Each participant was given the Admin Portal Instruction Sheet and asked to circle how easy it was to complete each test case.

Data collection

Collecting of qualitative metrics

  • Facilitators will observe how the participants use the Admin Portal during the testing procedure.
  • Upon completion of the Admin Portal user test, the participant will be asked to give their feedback on the usability of the application.

Collecting of quantitative metrics

  • Upon completion of the UT, the participant will be asked to rate, on a scale of 1 to 5, how easy the task is and to give their feedback on the functionality and the usability of the application.

Features Tested for Admin Portal

S/N Feature
1 Login
2 View existing retailers
3 Delete existing retailer
4 Approve pending retailer
5 Toggle between self developed IPS and Indoo.rs
6 Logout

Results

Download the results here: