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Difference between revisions of "IS480 Team wiki: 2012T1 Optimus/Project Overview"

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[[Image:592px-Optimus_logo_smaller.jpg|200px|center]]
 
  
 
{| style="background-color:#ffffff; color:#000000" width="100%" cellspacing="0" cellpadding="8" valign="top" border="0" |
 
 
| style="background: #50659B; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus|<font color="#ffffff" size="1" face="Arial"><b>Home</b></font>]]
 
 
| style="background: #50659B; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus/Optimus_Team|<font color="#ffffff" size="1" face="Arial"><b>The Team</b></font>]]
 
 
| style="background: #50659B; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus/Project_Stakeholders|<font color="#ffffff" size="1" face="Arial"><b>Project Stakeholders</b></font>]]
 
 
| style="background: #ffffff; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus/Project_Overview|<font color="#50659B" size="1" face="Arial"><b>Project Overview</b></font>]]
 
 
| style="background: #50659B; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus/Project_Management|<font color="#ffffff" size="1" face="Arial"><b>Project Management</b></font>]]
 
 
| style="background: #50659B; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus/Risk_Analysis|<font color="#ffffff" size="1" face="Arial"><b>Risk Analysis</b></font>]]
 
 
| style="background: #50659B; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus/Technical_Application|<font color="#ffffff" size="1" face="Arial"><b>Technical Application</b></font>]]
 
 
| style="background: #50659B; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus/Progress_Summary|<font color="#ffffff" size="1" face="Arial"><b>Minutes Repository</b></font>]]
 
 
| style="background: #50659B; font-size:90%; text-align:center; color:#ffffff" width="10%" | [[IS480_Team_wiki:_2012T1_Optimus/photos|<font color="#ffffff" size="1" face="Arial"><b>Photos</b></font>]]
 
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{| style="background-color:#ffffff; border-bottom: 3px solid #50659B; color:#000000" width="100%" cellspacing="0" cellpadding="4" valign="top" border="0" |
 
 
| style="font-size:90%; text-align:center; color:#000000" width="10%" |[[IS480_Team_wiki:_2012T1_Optimus/Project_Overview/Project_Description|<font color="#50659B" size="1" face="Arial"><b>PROJECT DESCRIPTION</b></font>]]
 
 
| style="font-size:90%; text-align:center; color:#000000" width="10%" |[[IS480_Team_wiki:_2012T1_Optimus/Project_Overview/Collaboration_Motivation|<font color="#A3A3A3" size="1" face="Arial"><b>THE COLLABORATION/PROJECT MOTIVATION</b></font>]]
 
 
| style="font-size:90%; text-align:center; color:#000000" width="10%" |[[IS480_Team_wiki:_2012T1_Optimus/Project_Overview/Learning_Outcomes|<font color="#A3A3A3" size="1" face="Arial"><b>LEARNING OUTCOMES</b></font>]]
 
 
| style="font-size:90%; text-align:center; color:#000000" width="10%" |[[IS480_Team_wiki:_2012T1_Optimus/Project_Overview/Client_Requirements|<font color="#A3A3A3" size="1" face="Arial"><b>PROJECT DOCUMENTATION</b></font>]]
 
 
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== '''Background / What is a Qualitative Scorecard''' ==
 
 
The Qualitative Scorecard is a tool that can be utilized by Relationship Managers (RMs) to manage and prioritize their oversight on the administrative matters of the business. It is a Tool that has been around since Q3 2009. It measures RMs’ qualitative performance (e.g. compliance, advisory excellence, etc.) on quarterly basis. There are currently '''28 measures''' in the Qualitative Scorecard and this is used in conjunction with RMs’ financial scorecard to determine RMs’ overall performance and bonus. While client asset gathering and retention are vital indicators of a RM's success, realizing a high standard of conduct is equally important for continued business sustainability.
 
 
 
[[Image:Dashboard-overview.png]]
 
 
 
In technical terms, our team will be building a Qualitative Scorecard dashboard that integrates with the bank's existing system which retrieves data from [https://wiki.smu.edu.sg/is480/IS480_Team_wiki:_2012T1_Optimus/Project_Overview/Client_Requirements/Functional#Data_Points '''20 different data points.'''] Out of this 20 data points, automation of data collection from certain sources would be possible and for the rest, data would be retrieved by an excel upload.
 
 
Our objective is to first develop a format for data extraction through the various systems, thereafter presenting and synthesizing our findings through the use of text comments, tables, simple graphs via [http://www.liferay.com/ Liferay]. Our first exciting challenge would be to communicate these statistics in a meaningful manner to Management and RMs.
 
 
The Scorecard dashboard will also feature workflow improvements and the automation of data collection from certain sources. The existing paper based approval approach is time-consuming very manual. Our dashboard automates the process by eliminating the need to print out stacks of scorecards for approval, reducing paper waste and paper consumption. [https://wiki.smu.edu.sg/is480/IS480_Team_wiki:_2012T1_Optimus/Project_Overview/Client_Requirements/Functional View Functional Requirements]
 
 
We intend to also develop a formal approval process within Scorecard that allows RM Line managers to acknowledge and inputs comments. The comments are kept in an audit trail and ultimately the comments are one component that determines the bonus of the RM. Should the need ever arise to view the workflow of the scorecard, users are able to see the status of the scorecard, whether it is 'Pending or Approved'. In this way, this feature makes the process more transparent.
 
 
== '''X-Factor''' ==
 
 
We will have a total of 240 RMs utilizing this Scorecard. 45 from Hong Kong, 72 from Singapore, 123 from the rest of the world (Zurich, London) etc. A survey will be conducted for RMs to quantify the satisfaction level of this Scorecard application.
 
 
 
Scorecard will be a front-end tool for RMs, middle and back office, that retrieves data from [https://wiki.smu.edu.sg/is480/IS480_Team_wiki:_2012T1_Optimus/Project_Overview/Client_Requirements/Functional#Data_Points 20 data points], data will be processed in preparation for the expected output, and the findings will populated onto a single dashboard. Scorecard will also include a formal workflow process that allows for approval escalation.
 
 
== '''What our team will do?''' ==
 
 
We will be developing a Qualitative Scorecard dashboard that performs data extraction from the systems, synthesize findings, automates the time-consuming manual process and provides a formal approval process as a replacement.
 
 
We will be responsible for the Initialization, Analysis, Design, Development , Test and Roll out of this Scorecard that will be integrated onto an existing system.
 

Latest revision as of 00:48, 3 January 2013