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Revision as of 18:19, 26 July 2011
Dashboard
Overview
Driving Singapore's Service Excellence
Driving Singapore's Service Excellence: An interactive, dynamic website for CSISG corporate subscribers is a project sponsored by the The Institute of Service Excellence at SMU (ISES) for the purposes of contracting a dynamic web portal. The web portal will serve corporate subscribers of the The Customer Satisfaction Index of Singapore (CSISG), a measure of customer satisfaction in the service industries of Singapore. The project is being undertaken by KopaWheel, a team of SMU undergraduates, who are in charge of project management and development with the aim of achieving exceptional usability and clarity of implementation.
Scenario
Team Members
Name | Role | Responsibilities |
---|---|---|
WEE Yuting | Project Manager | Manage project plan and schedule with team members Ensure project is delivered on time, scope and cost |
James KOH Yi Zhi | Main Developer | Analyze business requirements and identify the technical requirements Identify appropriate technologies and develop CSISG online portal |
HE Feixiang | Main Developer | Analyze business requirements and identify the technical requirements Identify appropriate technologies and develop CSISG online portal |
PAN Liang Hua | System Analyst | Set up database and ensure smooth running of Database Maintains Wiki and documentation |
Nicole LEE Hui Min (aka. Maya) | Chief UI Designer | Design the user interface In charge of UAT |
Stakeholders
Scope
Project Description
The aim of the project, Driving Singapore's Service Excellence, is to build an interactive and dynamic web portal that allows corporate customers the freedom to individually create their own customized reports of the CSISG in a guided environment. The web portal will be a comprehensive and flexible tool to replace existing methods of producing and delivering manual reports. To achieve this vision, KopaWheel will conduct thorough usability research into the needs of the corporate clients, catering for both simple and advanced users. Some expected features are data mining and business intelligence, dynamic generation of data and charts, and data exploratory. The web portal will be implemented with Java Enterprise Edition and R Language through secure hosting on ISES premises.
Deliverables
To deploy an online web portal for ISES on csisg.org after at least 2 user acceptance testing, that allows ISES's coroperate users to gain access to complex data set that are presented in its simplest form for understanding. The online web portal will be deployed on ISES's standalone Apple Xserve that is running Mac OS X Server 10.6.
X-factor
- Able to handle change request on requirements, yet ensuring that product is delivered on time and with quality
- Reengineer business process for the long term sustainability of the business and preampe issues when necessary
- Mapping business requirements with IT deliverables
- Transforming complex set of data for easy understanding and easy use to the coroperate clients
Use Cases
Functionalities Overview
UI Mockup
Project Management
Methodology
Project Schedule
Project Schedule to be updated
Risks
Metrics
Collaboration Tools
Technical Complexity
Meeting Minutes Repository
Documentation
Resourses & References
- General Resources
- IS480 Home : For all course related information
- Podio : Project management assistant dashboard
- Dropbox : Large file sharing
- Tortoise SVN : Source code control
- Netbeans IDE : IDE
- Knowledge Base
- Processing : Data visualization
- Safari Dev Center
- Chrome Developer Tool
- Opera Developer Network
- Client Website