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IS480 Team wiki: 2010T2 Pointers Secret Portal

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Team Pointers

Team Pointers


You can contact us at pointers.smu@gmail.com

Project Scope

Description

Customer satisfaction is the key factor of Resorts World Sentosa (RWS). Hence, our goal is to maximize the visitors’ fun time and improve their experience. Firstly, our Intelligent Integrated Itinerary Planner (IIIP) helps visitors create a customized schedule for the day according to their preferences. This will help to reduce the time the visitors spend queuing at the rides as the IIIP will generate a customized itinerary based on factors such as the attractions’ waiting time and time taken to travel to each attraction. This itinerary will also be available on a smartphone as we will be developing a mobile webpage, named Smart Traveller System.

Intelligent Integrated Itinerary Planner (IIIP)

Intelligent Integrated Itinerary Planner is a web-based system where patrons will be able to input his preferences based on the parameters (time, time of traveller, personality/lifestyle ). The system will utilise the heuristic approach based on greedy algorithm to generate the intelligent integrated itinerary.

The system encompasses intelligence by gathering information from the patrons’ preferences and dynamically generates a customised itinerary that optimises their preferences and duration of stay with RWS’ variables (e.g. USS, Marine Life Park). This system also aids in maximising the users’ time in RWS as we are using real time data to come up with the optimised itinerary for users.

Smart Traveller System

Smart Traveller System is a mobile web application where patrons will be able to view his personalised itinerary from the IIIP portal accessed through his smartphone. Based on the patron’s unique ID assigned from the IIIP portal, the patron will login and view his itinerary in a list view.

Smart Traveller will display 2 itineraries:

  • Patron’s overall itinerary of RWS
  • USS (only available if this variable is part of his itinerary)

Integrated Management System

The Integrated Management System is for the key personnel of USS in order for them to create, read, update and delete rides, events, restaurants and washrooms information all at one place instead of having to access different software programmes. This is aid the various Management personnel in being able to update the waiting time of the rides more conveniently and to allow other authorized users to access this information immediately.

Stakeholders

Role Description
Sponsor This project is initiated with RWS where Mr. Yap Chee Yuen’s (Senior Vice President, Information Technology, RWS) contact through being in the organising committee for InnovateIT’10.
Clients
  • Park Operations team, led by Mr. John R. Hallenbeck, (Vice President, Park Operations, USS);
  • Mr. Ong Say Hau (Assistant Director, Applications Director, Genting International Gaming & Resort Technology)
  • Mr. Charles Foo (Director of Application Solutions, RWS).
Advisors / Practitioners We are liaising with Prof. Lau Hoong Chuin where he is in talks with RWS in order to set up collaborations between SMU and RWS.
Supervisor Prof. Benjamin Gan will be our supervisor who will oversee this project from SMU’s side.

Features

Web-based Intelligent Integrated Itinerary Planner Portal

Patrons can plan their itinerary in RWS via the web portal through the following steps:

  1. Patron enters his inputs based on the parameters in the user form (e.g. time, type of traveller and personality/lifestyle)
  2. System will generate a customised itinerary based on the RWS Itinerary Selection Model
  3. Patron may choose to edit within the list by dragging-and-dropping the system’s suggestions based on his preferences
  4. System will run through the RWS Itinerary Algorithm to check the availability of each variable and the distance between variables to come up with an optimised itinerary


Smart Traveller (Mobile Web Application)

Smart Traveller

Visitors that hold smartphones will be able to view the itinerary created through the web portal as follows:

  1. Based on the patron’s unique ID from the IIIP portal, the patron will be able to see his itinerary in a list view with the variables generated previously when he completed the user form
  2. Patrons can view his itinerary either for RWS or USS-specific (as depicted above)
  3. When the patron clicks on the USS component, the system will generate the USS itinerary based on the USS Itinerary Selection Model and current environment variables (e.g. weather)
  4. Patrons will be required to check or un-check each attraction he has visited so that the system can dynamically update the itinerary to take in the most updated values of the attributes based on the USS itinerary algorithm



X-Factor

  • System encompasses intelligence
  • Customised itinerary optimises patrons’ stay in RWS
    • Using patrons’ preferences to come up with an optimized itinerary
  • Designed user form based on the attractions available at RWS
    • E.g. based on fact that RWS has a theme park, user form takes into account whether patron enjoys thrills or getting wet
  • Selection models are expandable and flexible without having to modify the algorithm
  • Mobile web application
    • Platform independent
    • USS itinerary incorporates living analytics by using real time data to maximize patrons’ time at USS



Project Progress Summary

The project had some bumps on the way, but the team has cooperate effectively and overcome it within the tight deadline.

Project Highlights

What unexpected events occurred?

  • Team members too busy with other work
  • List of requirement changes
    • ...
    • ...
  • ...
  • etc.



Project Management

Project Status

The project status highlights the changes to modules, the completion status, the confidence level and comments of the project. The table below summarize the above with links to function details.

Task/function/features, etc Status Confident Level (0-1) Comment
... ... ... ...
... ... ... ...

Project Schedule (Plan Vs Actual)

Project Schedule


Project Risk

This section shows the assumptions taken and the risk involved in the project with the respective mitigation steps taken. We have identified 3 different types of risks:

  • Team Risk
  • Client Risk
  • Technology Risk


Click here to view the details of Project Risk.

Technical Complexity

Technology Used

Technology Used


Intermediate Deliverables

Stage Specification Modules
Project Management Minutes Pointers' Meeting Minutes
Metrics Pointers' Project Metrics
Requirements Functional Requirements Functional Requirements
Analysis Use Case Version 1, Version 2, Version 3
Solution Architecture Diaram Version 1
Screen Shots CRUD Customer, Trend Analysis
Design ER Diagram Version 1
Deployment Diagram Deployment Diagram
Testing PointIT Management Portal Test Plan, UAT User Manual
PointIT Web Application Test Plan, UAT User Manual
PointIT Mobile Web Application Test Plan, UAT User Manual