Difference between revisions of "IS480 Team wiki:2018T1 FORD INTERNAL TESTING"

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=== Objectives===
=== Objective===
<div style="font-family: Verdana;>
<div style="font-family: Verdana;>
<li>To test all the developed functionalities for both chatbot and dashboard</li>
<li>To test the accuracy rate of the chatbot</li>
<li>To test the accuracy rate of the chatbot</li>
<li>To test whether the functionalities and user experience meet expectations of the clients</li>

Revision as of 00:30, 21 August 2018


Ford home logo.png   HOME


Ford about us.png   ABOUT US


Ford project overview.png   PROJECT OVERVIEW


Ford project management.png   PROJECT MANAGEMENT


Ford documentation.png   DOCUMENTATION



Testing Plan

  • Date: 6 July
  • Iteration: 3
  • Location: SMU SIS GSR 2.3
  • Participants: 6 PSA help desk staff
  • Testing system: Windows
  • Testing platform: Google Chrome


  • To test the accuracy rate of the chatbot


Chatbot Admin Portal
Portnet Related Authentication
Enquiries Dashboard - Hits Analysis
API Module Dashboard - Category Analysis
Account Management - Change Password
Account Management - Add New User
Data Management - Bootstrap

Test Instruction Form

  • Admin Portal Testing: Instructions can be found here
  • Chatbot Testing: Instructions can be found here

Key Comments Raised by the Help Desk Staff

Chatbot Chatbot logic need to be improved to handle some corner questions, such as specific error code.
Admin Portal Dashboard should be more informative, eg dual axis for hit analysis graph

Time frame filtering function should be added, which allows users to filter by day, week, month

Overall Result

  • The admin portal is fully functioning with 0 bug detected.
  • There are minor logic errors found for chatbot, which will be fixed during next iteration.