HeaderSIS.jpg

2012T1 Team Verendus Project Documentation User Test 2

From IS480
Jump to navigation Jump to search
Screen Shot 2012-06-09 at 8.46.02 PM.png

 

VerendusHome3.png
Home
 
VerendusTeamIcon.png
Our Team
 
VerendusOverview.png
Project Overview
 
VerendusMgmt.png
Project Management
 
VerendusDoc.png
Project Documentation
 
VerendusReflectionIcon.png
LOMS & Reflections
Use Case Use Case Description   Giving Process   Storyboard   Diagrams   Minutes Repository   Presentations   UAT
Verendus uat 1.png

Overview

The purpose of the User Testing 2 is to collection feedbacks on the various user types, namely: Individual(Facebook and Normal Login) and Business Member. Through this testing, we hope to gather feedbacks on the usability of the web application.

Test Participants

Verendus UT2 Participants.png

Devices Used for Testing

  • iPhone 5 (iOS 6)
  • iPhone 4S (iOS 5.1.1)
  • iPhone 3GS (iOS 5.1.1)
  • iPad (iOS 5.1.1)
  • iPad 2nd Gen (iOS 5.1.1)
  • Samsung Galaxy Note
  • Samsung Galaxy Ace
  • Samsung Galaxy Wonder
  • Samsung Galaxy S2
  • Samsung Galaxy S3
  • Samsung Galaxy Tab
  • HTC CHA CHA
  • HTC One V
  • HTC Sensation
  • HTC Sensation XE
  • Sony Tab S
  • Blackberry 9780


Browsers Used

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Andriod Default Web Browser

Test Pre-Requisites

  • QR Code Scanner

Test Plans

Overview of Test Results

"Overall Test Result"
"Overview of Test Results"

Photographs

"Pei Wen observing our tester"
Pei Wen observing our tester

"Tester reflecting her feedbacks on our site"
Tester reflecting her feedbacks on our site

"Mardiana with Tester"
Mardiana with Tester

"International Student from Czech Republic"
International Student from Czech Republic

"Tester deeply engaged with our site"
Tester deeply engaged with our site

"Do not disturb! Test in progress!"
Do not disturb! Test in progress!

Result Analysis

Summary

Guided User Testing - Normal Login

Total number of testers: 15

Functions Passes Passes With Comments Failures
1. Create New User 13 2 0
2.1 Newsfeed - Comments Function 15 0 0
2.2 Newsfeed - Like Function 15 0 0
2.3 Newsfeed - Share Function 15 0 0
2.4 Newsfeed - Filter Function 15 0 0
2.5 Newsfeed - Instruction Function 15 0 0
2.5 Newsfeed - Load More Feeds Function 14 0 1
3.1 Check In 13 0 2
3.2 Check In - View Nearby Business Vicinity Function 12 1 2
3.3 Check In - Instruction Function 15 0 0
4.1 Impact 15 0 0
4.2 Impact - Instruction Function 15 0 0
5.1 Logout 15 0 0
6.1 Support 12 1 2
6.2 Support - Spamming of Support By Same User 11 2 2
7.1 Impact - Verify Supported Project 15 0 0
8.1 Account Management - Change Password 14 0 1
8.2 Account Management - Change Profile Picture 5 0 1

Overall Results:
"Overall Test Result"

Guided User Testing - Facebook Login

Total number of testers: 14

Functions Passes Passes With Comments Failures
1. Create New User 14 0 0
2.1 Newsfeed - Comments Function 13 1 0
2.2 Newsfeed - Like Function 14 0 0
2.3 Newsfeed - Share Function 13 1 0
2.4 Newsfeed - Filter Function 14 0 0
2.5 Newsfeed - Instruction Function 13 1 0
2.5 Newsfeed - Load More Feeds Function 13 0 1
3.1 Check In 9 0 5
3.2 Check In - View Nearby Business Vicinity Function 9 0 5
3.3 Check In - Instruction Function 14 0 0
4.1 Impact 14 0 0
4.2 Impact - Instruction Function 14 0 0
5.1 Logout 13 1 0
6.1 Support 9 3 2
6.2 Support - Spamming of Support By Same User 9 2 3
7.1 Impact - Verify Supported Project 11 0 3
8.1 Account Management - Change Password 12 1 1
8.2 Account Management - Invite Facebook Friends 14 0 0


Total number of passes, passes with comments and failures:

"Overall Test Result"

Guided Business Member Testing

Total number of testers: 15

Functions Passes Passes With Comments Failures
1. Login 12 2 1
2.1 Projects Function 8 7 0
2.2 Projects - Instruction Function 13 2 0
3.1 Newsfeed - Comments Function 14 1 0
3.2 Newsfeed - Like Function 14 1 0
3.3 Newsfeed - Share Function 11 3 1
3.4 Newsfeed - Filter Function 15 0 0
3.5 Newsfeed - Instruction Function 15 0 0
3.6 Newsfeed - Load More Feeds 13 2 0
4.1 Results - Individual users have shown support to the public projects listed 5 5 5
4.2 Results - Instruction Function 12 0 3
5.1 Summary 11 1 3
5.2 Impact - Instruction Function 15 0 0
6.1 Logout 15 0 0


Total number of passes, passes with comments and failures:
"Overall Test Result"

Unguided User Testing

Functions Comments/Questions Asked
General
  • User did not seem to notice the support button.
  • It is not obvious that the user name can be clicked
  • Users want to see the list of projects available in B1G1 Connect
  • Some images are not displayed, broken image etc.
  • The application is hard to navigate as the user need to keep scrolling
  • The application disables zoom function. Users suggest giving an option to enlarge the screen
  • Cannot see sub navigation bar at the Quick Tour page
  • Suggestion to use javascript class for indication to show that the page is loading because they dunno whether it is processing/disable post button
  • If something is clicked, users do not know whether it is clicked.
  • Design is too dull - should be more colourful. Color implies something – brown gives people a feeling of color of land. Gives people the feel of the need to do worth causes/social working.
  • Twitter message should be personalised.
  • "Why limit the no of support? The users won't spam and it's not clear about the non-spamming part."
  • Words appear too small on some screens - hence, results in mistyping.
  • There is no giving trend in Singapore, so the users are afraid that users here may not participate in giving, as B1G1 is not a well-known brand in Singapore.
Location
  • Map is not shown even though location is on
  • Do not know that location needs to be enabled in order for it to work
  • Users did not seem to notice the blue pins
  • Some browsers (Opera Mini for example) do not support geolocation
Business Profile Page
  • Overlapping of the QR code and "Support Projects" button
  • The page is too wordy - not advisable especially for users on the move.

Course of Action

Individual Functions

Comments by Users Action taken by the Team
More vibrant and lively colors to be used to appeal to the users. In discussion with the Client for new color changes.
Finds check-in function meaningless and hard to search for businesses on the map. Removed check-in function for individual users' current locations. Major changes to location function - Now it allows users to search for businesses using the drop down menus and to check-in at the businesses' locations.
Impact page can provide more information of the projects such as the number of beneficiaries they have impacted. Adding of a new tab "Projects" for the users to view more information on the projects which they have supported. Impact page will show the impact of their supports once the business members have given.
Prefer to look at the public project of the business members rather than the business profiles after the QR code is scanned. Allow users to reach the support projects page instead of the business profile page once they have scanned the QR code. If the user is interested to find out more about the businesses, they can click on the more information link which would redirect them to the business profile page.