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Internet Explorers Documentation UserTest2

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Internal Testing UAT1 UAT2 Expert Feedback UAT3

Test Plan

Venue: St Bernadette Village (Bukit Timah) 
Date: 23 September 2018, Sunday
Time: 12:00
Duration: 30 minutes per user
Number of Participant(s): 2 Doctors, 1 Head Nurse, 12 Nurses 
User Test: Instructions can be found here
Post Questionnaire: Questions can be found here

Objectives

  • Gather feedback from Doctors to improve the evaluation of the analytics shown​​
  • Evaluate the ease of use for detailed charts and data visualization module​​
  • Assess usability of nurse reporting module and alert module in terms of efficiency

Scope of UAT 2

  • Data Visualization Module/li>
    • View Resident Health Trends with the new breakdown of graphs
    • Evaluation of each resident health status
    • Interaction with detailed charts/graphs
  • Sensor Management Module
    • View sensors monitoring data to manage resources
  • Nurse Reporting Module/li>
    • Start/End of Daily Shift Forms Reporting
    • Start/End of monthly risk assessment reporting
  • Alert Module /li>
    • Start/End of nurse interaction with mobile alerts

Procedures

  1. Task instruction is passed to specific Users
  2. Users are briefed on the User Test and advised to think aloud as they proceed with testing
  3. Users are given minimal assistance during the test procedure
  4. During the testing, crucial factors such as time taken to complete, output of each task will be filled in by the Users.
  5. During the testing, team members will record behaviors, think aloud data and enquiries from our Users.

S/N Goals Result
1 Once you login to the dashboard, you will have a quick overview of the residents health status of St B Goal reached. All users were able to complete the task.
2 User should be able to successfully understand the which resident are flagged “High Risk” and needs to be prioritize Goal reached. All participants were able to complete the task.
3 User should be able to successfully navigate from the overview page to the breakdown page and understand the summarize evaluation of the resident health status is shown Goal reached. All participants were able to complete the task.
4 User should be able to successfully understand the detailed charts and interact with it Goal reached. All participants were able to complete the task.
5 User should be able to successfully manage new sensors Goal reached. All participants were able to complete the task.
6 User should be able to successfully view the sensor health status Goal reached. All participants were able to complete the task.
7 User should be able to successfully complete the Nurse Daily Shift Report with ease Goal reached. All participants were able to complete the task.
8 User should be able to successfully complete the Risk Assessment Form with ease Goal reached. All participants were able to complete the task.
9 User should be able to successfully respond to the alert and interact with the response protocol workflow Goal reached. All participants were able to complete the task.

Key Findings

Functions Users’ Behaviour Changes to be Made
Nurse Reporting Module User tend to want to save an incomplete form to attend to other task Create a form management to view and edit the responses
Data Visualization Module User tend to hesitate to click on the resident’s name on the overview page because there was no indicator on whether the names can be click Create an indicator when cursor is hovered over the names or any variables so that it will prompt them to click
Data Visualization Module User had to trace back which are the specific date that the resident has been flagged Have a list of dates that has been flagged shown to them in the dashboard so that they can easily track back the exact data and have an accurate diagnosis
Sensor Management Module User tend to take some time to understand what type of sensors are there. To separate the type of sensors to different tabs so the user can better manage the resources
Functions Users’ Comments Changes to be Made
Functionality: Nurse Reporting Module Users requested to have a way to remind them to do the daily shift forms and other tasks Create a to-do list and timely reminder in our alert module to remind them and keep their task progress in check
Functionality: Sensor Management Module Users wants to be notified when the sensor is going to be out of battery or when sensors are removed Use Alert Module to alert users when sensors battery are low or when sensors are removed
User Interface: Data Visualization Module User likes how the data visualization of the resident health has different breakdowns and are more intuitive compared to the previous dashboard N.A
User Interface: Data Visualization Module User likes how the detailed charts are interactive because as Doctors they are trying to study and understand different trends and possible symptoms of illness N.A
User Interface: Nurse Reporting Module User is satisfied with how the Nurse Reporting Forms are easier and more convenient to use N.A


Overall Results/Comments

  • User interface can be further enhanced to be more intuitive by making clickable items more obvious which will cut down time for user to make assumptions to find the correct process flow to do a specific task
  • Clients were pleased with Team IE progress and commended on the ease of use of our application


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