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IS480 Team wiki: 2011T2 Panacea: Project Metrics Archive

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Usability Metrics Archive

Number of Errors Comparison(Deviation)

  • Goal - Identify number of times user clicks to a 'wrong' step in a business scenario
  • Question - How clear is the current interface for the user?
  • Metrics - Number of times user deviates from control process/number of times control deviates
  • Use - Number of times of Deviation from a predefined control click-through process

Number of Errors Comparison(Recovery)

  • Goal - Identify number of times user clicks to return to the correct step in a business scenario
  • Question - How clear is the current interface for the user?
  • Metrics - Number of clicks user takes/number of clicks under control
  • Use - Number of clicks taken to return to the predefined control click-through process