Analysis & Recommendations
Analysis & Final Recommendations
To showcase the survey results, an interactive dashboard was created and shared on Tableau Public. The final is attached here.
Undergraduate
Demographics
| Demographics | Analysis |
|---|---|
| As highlighted, the majority of undergraduate respondents prefer the Li Ka Shing Library (86%) to Kwa Geok Choo Law Library (16%). Furthermore business students filled out the survey much more than other areas of study. It will be important to keep this in mind as we walk through the analysis as the data is skewed in favor of these two groups. |
Analysis
To focus the analysis to highlight which areas SMU Libraries are doing well and areas that could be improved. Highlighted below you can see the matches between the importance factors and how it ranked against the top and bottom 5 responses.
Highlighted you can see the matches between the importance factors and how it ranked against the top and bottom 5 responses. We see that two importance factors: Opening hours meet my needs and I can get wireless access in the library when I need to, both made it on the top five for performance. However, it is shown that the average score on performance is lower than the average score for importance, especially for “opening hours meet my needs” who’s performance score is 0.5 points lower than the importance score. This indicates that while the library is doing an overall good job with that metric, that they could look to do further research with students and faculty to understand why the performance score isn’t quite meeting the importance score and adjust as necessary. Additionally, in this visualization we see that one of the lowest performing services, “I can find a quiet place in the library to study when I need to” is also in the top 5 for most important services for undergraduate students. More importantly, when you look across the entire dashboard at undergraduate, graduate, and faculty members, this is a common poor performer. This indicates to SMU Library Services that they are across the board under performing on this service.
