IS428 AY2019-20T2 Assign MELANIE TAN RI FANG

Project Motivation

Every two years, SMU Libraries conduct a comprehensive survey in which faculty, students and staff have the opportunity to rate various aspects of SMU library's services. The survey provides SMU libraries with input to help enhance existing services and to anticipate emerging needs of SMU faculty, students and staff. The latest survey is currently on going and will be ended by 17th February 2020.

The 2018 Survey Results, past reports are mainly made-up of pages of tables, which are very difficult to comprehend. In view of this, I will apply appropriate data visualisation to transform these tables into visual representation that allow SMU libraries to gain useful insights.

Project Objective

Use visual analytics approach to reveal the level of services provided by SMU libraries as perceived by:

1. Undergraduate Students
2. Postgraduate Students
3. Faculty
4. Staff

Overview

Main Responders:

1. A quick glance at the “Positions” graph, we are able to see that the majority of the responses are from the undergraduates.
2. Hence, when looking at the overall data for the Likert scale, it would be good to keep in mind that the data shows a more biased view towards the undergraduate’s opinions as compared to the other stakeholders.
3. Using a bar chart, we can see that among all the schools, relevant stakeholders from the Business school contribute to a total of 38.94% while the other schools spreading evenly around 9-15%.
4. Also using a bar chart, we can see that the majority of the survey responders patronize the library on a weekly basis, following by daily, monthly and quarterly. Hence, we can conclude that the library usually sees a high volume of visitors weekly and they should cater sufficient resources to satisfy the needs of these stakeholders.

Undergraduate

S/N	Visuals	Insight and Significance
1		Library Performance vs Importance enter text Comparing with importance: 1.enter text
2		enter text
3		enter text
4		enter text
5		Survey Qns performance Communication 1.enter text Facilities & Equipment 1.enter text Information Resources 1.enter text Service Delivery 2.enter text
6		Enter text
7		enter text
8		enter text
9		Satisfaction enter text
10		Advocacy enter text