IS428 AY2019-20T2 Assign DANIEL SOH WEI TONG

Problem and Motivation

Every two years, SMU Libraries conducts a comprehensive survey in which faculty, students and staff have the opportunity to rate various aspects of their services. The survey provides SMU Libraries with input to help enhance existing services and to anticipate emerging needs of SMU faculty, students and staff.

The reports are conducted by external vendors and presented in a written document accompanied by charts. With the large amount of data presented it is hard for the management to efficiently identify gaps within segment of their users and anticipate the emerging needs of SMU Libraries.

The interactive visualisation would be targetted at the following groups of users:

• SMU Management: To understand service gaps within SMU libraries and plan appropriate policies so that resources could be allocated efficiently.
• Library technology and Innovation Department: To derive insights from the data so that new policies or initiatives could be implement to improve the service of the libraries.
• Library Analytics department: To prepare the necessary reports and insights requested by internal or external sources.