IS428 AY2019-20T2 Assign SHERRY TAO SHI HUA

Overview

Background

In light of the ever-changing needs and requirements of faculty, students and staff, an extensive and comprehensive survey is conducted every two years, in which the users of both the Li Ka Shing Library and Kwa Geok Choo Law Library have the opportunity to rate various aspects of their services. The results aim to learn about the users’ perception of both libraries, especially in terms of importance and performance, and provides SMU libraries with input to help enhance existing services to adapt and improve their services.

Objective and Tasks

A Library Survey Report is generated after the survey. However, upon closer scrutiny of the report, we can see that it comprises of many pages of tables and confusing charts, which are difficult for users of the report to comprehend and find out the areas to improve. Hence, our objective is to apply appropriate data visualisation using what we have learnt in class to transform these into interactive visualisations so that users can save effort in understanding and making out the meaning of the tables and charts and focus on the main perceptions and areas of improvement, allowing for greater gain of useful insights to SMU Libraries.
The task is split into four groups of users’ perceptions:

• undergraduates,
• postgraduates,
• faculty and
• staff.

Since these four groups are so varied, they may have different perceptions of the various importance and performance of the library services, of which we need to further explore and gleam insights from.

Data preparation

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