IS428 AY2019-20T2 Assign SHERRY TAO SHI HUA

Overview

Every two years, SMU Libraries conduct a comprehensive survey in which faculty, students and staff have the opportunity to rate various aspects of SMU library's services. The survey provides SMU libraries with input to help enhance existing services and to anticipate emerging needs of SMU faculty, students and staff. The latest survey is currently on going and will be ended by 17th February 2020.

The 2018 Survey Results can be found here and the full report is available by following this link. The past reports are mainly made-up of pages of tables, which are very difficult to comprehend. In view of this, your task is to apply appropriate data visualisation to transform these tables into visual representation that allow SMU libraries to gain useful insights.

Task

In this assignment, you are required to use visual analytics approach to reveal the level of services provided by SMU libraries as perceived by:

• the undergraduate students,
• the postgraduate students,
• the faculty,
• the staff.

Data preparation

Hello

Interactive Visualization

Level of Satisfaction & Comments

This page is mainly for the analyst to check library users' satisfaction level by detractors, passives, promoters and their comments.

Analysis & Insights

Undergraduate Students

Li Ka Shing Library

1. Around 50% of the undergraduate students are not satisfied with the quite learning space provided by Li Ka Shing Library. (736 out of 1535 responds)
2. Around 40% of undergraduate students are not satisfied with the group discussion space provided by Li Ka Shing Library.(606 out of 1310 responds)
3. Around 30% of undergraduate students are not satisfied with the printing, scanning and photocopying facilities in the Li Ka Shing Library. (347 out of 1514 responds)

Kwa Geok Choo Library

1. Around 40% of undergraduate students are not satisfied with the quite learning space provided by Kwa Geok Choo library. (113 out of 265 responds)
2. Around 40% of undergraduate students are not satisfied with the group discussion space provided by Kwa Geok Choo library. (105 out of 239 responds)
3. Around 30% of undergraduate students are not satisfied with the opening hours in Kwa Geok Choo library. (72 out of 247 responds)
4. Around 25% of undergraduate students are not satisfied with the printing, scanning and photocopying facilities in the Kwa Geok Choo library. (66 out of 248 responds)

Postgraduate Students

Li Ka Shing Library

1. Around 40% of postgraduate students are not satisfied with the quite learning space provided by Li Ka Shing Library. (83 out of 205 responds)
2. Around 35% of postgraduate students are not satisfied with the group discussion space provided by Li Ka Shing Library. (67 out of 191 responds)
3. Around 25% of postgraduate students are not satisfied with the printing, scanning and photocopying facilities in the Li Ka Shing Library. (44 out of 189 responds)

Kwa Geok Choo Library

1. Around 70% of postgraduate students are not satisfied with the printing, scanning and photocopying facilities in the Kwa Geok Choo library. (15 out of 22 responds)
2. Around 45% of postgraduate students are not satisfied with the opening hours in Kwa Geok Choo library. (10 out of 23 responds)

Faculty

Li Ka Shing Library

1. Around 40% of faculties are not satisfied with the search engine Li Ka Shing Library. (18 out of 47 responds)

Kwa Geok Choo Library

Answer less than 10

Staff

Li Ka Shing Library

1. Around 30% of staffs are not satisfied with the search engine Li Ka Shing Library. (23 out of 71 responds)