IS428 AY2019-20T2 Assign LIM SI LING

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Background

Every two years, SMU Libraries conduct a comprehensive survey in which faculty, students and staff can rate various aspects of SMU library's services. The survey results are an important feedback for SMU libraries to understand the quality of their services and facilities and identify key areas that needs improvement to better meet the needs of their users.

Objectives

I am tasked by SMU libraries to use visual analytics approach to reveal the level of services provided by them as perceived by:

  • the undergraduate students
  • the postgraduate students
  • the faculty
  • the staff

There was previously a report (Library Survey Report) generated. However, it consists of many separated graphs and charts which is too disjointed to be read properly. Additionally, the report incorrectly uses Mean as a measure. The survey questions are graded based on a 7 point Likert scale. The mean in a Likert scale can't be found because it is not possible to find an average of “agree”, “disagree”, and “neutral. Therefore, from a visual analytics approach, I will make use of existing tools and technologies to produce a visualisation of the survey data to make it easier for users to comprehend the survey results.

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