IS428 AY2019-20T2 Assign ARINO ANG JIA LER

Overview

Background

Every two years, SMU Libraries conduct a comprehensive survey in which faculty, students and staff have the opportunity to rate various aspects of SMU library's services. The objective of the survey is to provide these libraries with input to help improve existing services as well as information regarding anticipating emerging needs of SMU faculty, students (undergraduates and postgraduates), and staff. The latest survey ended on 17th February 2020. The past reports are mainly made-up of large numbers of pages of tables, which are difficult to comprehend. The difficulty in comprehension has resulted in the inability to draw useful information that could help SMU Libraries in making the necessary improvements or changes.

Objective

The aim of this project is to design a better dashboard/report that would allow SMU Libraries to extract valuable insights from the perspective of undergraduate students, postgraduate students, faculty, and staff. The dashboard designs would mainly surround the responses of each assessment item in the survey (e.g. services provided by the library) as well as the net promoter score. There would also be some focus on the sub-attributes of people who provide certain responses (e.g. attributes of respondents who are unhappy with a certain service provided by the library).