IS428 AY2019-20T2 Assign DAVID CHOW JING SHAN
Background
Every two years, SUM libraries conduct a comprehensive survey to receive feedback from the faculty, students, and staff with regards to the libraries' services. With the data collected, SMU libraries hope to gain some insights so that they can enhance their existing services and meet the emerging needs of SMU faculty, students and staff.
However, the past reports were not able to give a comprehensive and condensed summary for SMU libraries as they are mainly made-up of pages of tables. With so much information, it becomes difficult for SMU libraries to get an essential overview that allows SMU libraries to gain useful insights.
Objectives
With such a massive amount of data being collected, it is important to summarize the key areas and provide proper visualizations for them. Hence, using all the visualization and analytical techniques that I have learned in class, I aim to create an interactive data visualization to help SMU libraries better understand their service feedbacks so that they can make improvements on their services to better satisfy the needs of their respective users.
With this interactive visualization, SMU libraries would be able to easily find out the feedbacks for their services that are used by their respective users:
- undergraduate students
- postgraduate students
- faculty
- staff
Information Gathering
With the given data(2018 Survey dataset), like any visualization processes, it is vital to understand and look through the data before using any visualization software. I will be using Tableau as my visualization software and there are some work to be done on the given datasets before I plot my visualizations.
Data preparation
The interactive visualization can be accessed here:
Home Dashboard
The following shows the home dashboard:
Importance ranking
The following shows the importance dashboard:
Level of services perceived by undergraduate,postgraduat,faculty and staff (Importance)
Performance ranking
The following shows the Performance dashboard:
Level of services perceived by undergraduate,postgraduat,faculty and staff (Performance)
Now that we have created all the necessary dashboard, we are ready to use it as a platform to conduct our exploration and analysis.
