IS428 AY2019-20T2 Assign PEH ANQI
Contents
Overview
Singapore Management University have two libraries, the Li Ka Shing Library and the Kwa Geok Choo Law Library. Every two years, the libraries would conduct a comprehensive survey in which faculty, students and staff have the opportunity to rate various aspects of SMU library's services. The survey provides SMU libraries with inputs to help enhance existing services and to anticipate emerging needs of SMU faculty, students and staff.
The past survey reports were mainly made-up of pages of tables, which are very difficult to comprehend. Hence, the task is to create interactive data visualisation to transform these tables into visual representation that allow SMU libraries to gain useful insights, and reveal the level of services provided by SMU libraries as perceived by the following stakeholders:
- Faculty
- Undergraduate students
- Postgraduate students
- Staff
Data Preparation
About the Data
The 2018 library survey data is used for this assignment. A total of 2639 responds was collected from the 2018 Survey. However 1 respondent, ID 833, only answered 4 questions out of a total of 87 and did not provide any information on the respondent position, campus and study area. Hence respondent 833's input will be omitted from the visualization.
The dataset contained of 88 columns. 7 of them provide basic information of the respondents, their position, Studyarea, frequency of them visiting the library, etc. 2 of them are on respondents satisfaction level and likelihood of recommending the library to others. 78 of them are likert scale questions where respondents have to rank different services provided by the library by importance of the services and how well the library perform in providing these services. Lastly, 1 of them is a free text containing additional comments from the respondents.
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