Difference between revisions of "1718t2is415T8 Proposal"
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</center> | </center> | ||
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+ | |||
+ | ==<div style="background: #f2f4f4; padding: 20px; line-height: 0.1em; text-indent: 10px; font-size:19px; font-family: Arial; border-radius:7px; border-left:8px solid #119DA4"><font color= #000000><strong>Project Background & Motivation</strong></font></div>== | ||
+ | |||
+ | <b> Project Background </b> | ||
+ | |||
+ | With the expansion of the B2C e-commerce industry in Singapore, there is a growing demand for the provision of effective logistical services to facilitate the delivery and receiving of goods and services to consumers. As we analysed the entire customer experience journey in the e-commerce industry, we realised that there is a gap in the service delivery process in the event of a missed delivery. | ||
+ | Traditionally, customers who missed a delivery from their logistics providers are redirected either to the post office to collect their parcels. They could also be required to make a call to their logistics providers and rescheduling for a redelivery, and at times required to pay an additional fee for the services. As for the logistics providers, carrying out redeliveries incurs additional operational costs in terms of man-hours and resources | ||
+ | |||
+ | |||
+ | <b> Project Motivation </b> | ||
+ | |||
+ | Our group aims to address the issue of missed deliveries that occur in the delivery process. In our opinion, the redelivery process should be improved such that consumers are not required to go through the additional hassle and incurring additional costs of collecting their missed parcels, and logistics providers can ensure that their customers get their parcels without any additional incurring of operational costs. | ||
+ | |||
+ | ==<div style="background: #f2f4f4; padding: 20px; line-height: 0.1em; text-indent: 10px; font-size:19px; font-family: Arial; border-radius:7px; border-left:8px solid #119DA4"><font color= #000000><strong>Project Objectives</strong></font></div>== | ||
+ | |||
+ | ==<div style="background: #f2f4f4; padding: 20px; line-height: 0.1em; text-indent: 10px; font-size:19px; font-family: Arial; border-radius:7px; border-left:8px solid #119DA4"><font color= #000000><strong>Project Key Challenges</strong></font></div>== | ||
+ | |||
+ | ==<div style="background: #f2f4f4; padding: 20px; line-height: 0.1em; text-indent: 10px; font-size:19px; font-family: Arial; border-radius:7px; border-left:8px solid #119DA4"><font color= #000000><strong>Project Data Sources</strong></font></div>== | ||
+ | |||
+ | ==<div style="background: #f2f4f4; padding: 20px; line-height: 0.1em; text-indent: 10px; font-size:19px; font-family: Arial; border-radius:7px; border-left:8px solid #119DA4"><font color= #000000><strong>Project Timeline</strong></font></div>== | ||
+ | |||
+ | ==<div style="background: #f2f4f4; padding: 20px; line-height: 0.1em; text-indent: 10px; font-size:19px; font-family: Arial; border-radius:7px; border-left:8px solid #119DA4"><font color= #000000><strong>Project Milestones</strong></font></div>== | ||
+ | |||
+ | ==<div style="background: #f2f4f4; padding: 20px; line-height: 0.1em; text-indent: 10px; font-size:19px; font-family: Arial; border-radius:7px; border-left:8px solid #119DA4"><font color= #000000><strong>Comments</strong></font></div>== | ||
+ | Please insert your comments here: | ||
+ | {| class="wikitable" style="background-color:#FFFFFF;" width="100%" | ||
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+ | <b>Comments</b> | ||
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+ | Insert your Name here | ||
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+ | Insert Comment here | ||
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+ | 2. | ||
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+ | Insert your Name here | ||
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+ | Insert Comment here | ||
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+ | Insert your Name here | ||
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+ | Insert Comment here | ||
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+ | |} | ||
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Latest revision as of 22:15, 10 February 2018
Contents
Project Background & Motivation
Project Background
With the expansion of the B2C e-commerce industry in Singapore, there is a growing demand for the provision of effective logistical services to facilitate the delivery and receiving of goods and services to consumers. As we analysed the entire customer experience journey in the e-commerce industry, we realised that there is a gap in the service delivery process in the event of a missed delivery. Traditionally, customers who missed a delivery from their logistics providers are redirected either to the post office to collect their parcels. They could also be required to make a call to their logistics providers and rescheduling for a redelivery, and at times required to pay an additional fee for the services. As for the logistics providers, carrying out redeliveries incurs additional operational costs in terms of man-hours and resources
Project Motivation
Our group aims to address the issue of missed deliveries that occur in the delivery process. In our opinion, the redelivery process should be improved such that consumers are not required to go through the additional hassle and incurring additional costs of collecting their missed parcels, and logistics providers can ensure that their customers get their parcels without any additional incurring of operational costs.
Project Objectives
Project Key Challenges
Project Data Sources
Project Timeline
Project Milestones
Comments
Please insert your comments here:
No. |
Name |
Date |
Comments |
1. |
Insert your Name here |
Insert Date here |
Insert Comment here |
2. |
Insert your Name here |
Insert Date here |
Insert Comment here |
3. |
Insert your Name here |
Insert Date here |
Insert Comment here |